Ɍɚɛɥɢɰɚ 2.5 – ɍɫɥɭɝɢ ɭɩɪɚɜɥɟɧɢɹ ɢ ɨɛɴɟɤɬɵ ɭɩɪɚɜɥɟɧɢɹ TMN
2.3 ɂɧɮɨɪɦɚɰɢɨɧɧɚɹ ɦɨɞɟɥɶ TeleManagement Forum
ɂɧɮɨɪɦɚɰɢɨɧɧɚɹ ɦɨɞɟɥɶ ɭɩɪɚɜɥɟɧɢɹ ɫɟɬɶɸ ɫɜɹɡɢ, ɨɩɪɟɞɟɥɟɧɧɚɹ ɜ Ɋɟɤ.
Ɇɋɗ–Ɍ Ɇ.3100 [155], ɩɪɟɞɫɬɚɜɥɹɟɬ ɫɨɛɨɣ ɫɢɫɬɟɦɭ ɜɡɝɥɹɞɨɜ ɧɚ ɨɩɟɪɚɬɢɜɧɨ-ɬɟɯɧɢɱɟɫɤɨɟ ɭɩɪɚɜɥɟɧɢɟ ɫɟɬɶɸ ɷɥɟɤɬɪɨɫɜɹɡɢ, ɩɨɫɬɪɨɟɧɧɨɣ ɧɚ ɪɚɡɥɢɱɧɵɯ ɬɟɯɧɨɥɨɝɢɹɯ, ɫɪɟɞɫɬɜɚɯ ɫɜɹɡɢ ɢ ɜɢɞɚɯ ɩɪɨɝɪɚɦɦɧɨɝɨ ɨɛɟɫɩɟɱɟɧɢɹ. ɋɬɚɧɞɚɪ-ɬɵ, ɩɪɟɞɥɚɝɚɟɦɵɟ Ɇɋɗ-Ɍ, ɜ ɨɫɧɨɜɧɨɦ ɫɤɨɧɰɟɧɬɪɢɪɨɜɚɧɵ ɧɚ ɭɪɨɜɧɟ ɫɟɬɟɜɨɝɨ ɷɥɟɦɟɧɬɚ ɢ ɧɚ ɭɪɨɜɧɟ ɭɩɪɚɜɥɟɧɢɹ ɫɟɬɶɸ ɫɜɹɡɢ. Ɏɚɤɬɢɱɟɫɤɢ, ɪɟɤɨɦɟɧɞɚɰɢɢ Ɇɋɗ-Ɍ ɛɵɥɢ ɪɚɡɪɚɛɨɬɚɧɵ ɧɚ ɨɫɧɨɜɟ ɩɨɞɯɨɞɚ «ɫɧɢɡɭ-ɜɜɟɪɯ» – ɧɚɱɢɧɚɹ ɨɬ ɭɩɪɚɜɥɟɧɢɹ ɤɨɧɤɪɟɬɧɵɦɢ ɧɚɫɬɪɨɣɤɚɦɢ ɫɟɬɟɜɨɝɨ ɷɥɟɦɟɧɬɚ ɫ ɞɚɥɶɧɟɣɲɢɦ ɩɟ-ɪɟɯɨɞɨɦ ɤ ɭɩɪɚɜɥɟɧɢɸ ɫɟɬɶɸ ɫɜɹɡɢ ɤɚɤ ɫɥɨɠɧɵɦ ɬɟɯɧɢɱɟɫɤɢɦ ɨɛɴɟɤɬɨɦ.
ɗɬɨɬ ɩɨɞɯɨɞ ɜɵɡɵɜɚɟɬ ɨɩɪɟɞɟɥɺɧɧɵɟ ɡɚɬɪɭɞɧɟɧɢɹ ɭ ɨɩɟɪɚɬɨɪɨɜ ɫɜɹɡɢ ɧɚ ɷɬɚ-ɩɟ ɨɩɪɟɞɟɥɟɧɢɹ ɷɤɨɧɨɦɢɱɟɫɤɨɣ ɷɮɮɟɤɬɢɜɧɨɫɬɢ ɩɪɢɦɟɧɟɧɢɹ ɫɢɫɬɟɦ ɭɩɪɚɜɥɟ-ɧɢɹ ɫɟɬɹɦɢ ɫɜɹɡɢ, ɜɤɥɸɱɚɹ ȺɋɌɍɉ. Ʉɪɨɦɟ ɬɨɝɨ, ɩɨɞɯɨɞ «ɫɧɢɡɭ-ɜɜɟɪɯ» ɧɟ ɭɱɢɬɵɜɚɟɬ ɜɫɟɣ ɫɥɨɠɧɨɫɬɢ ɛɢɡɧɟɫɡɚɞɚɱ ɨɩɟɪɚɬɨɪɚ ɫɜɹɡɢ, ɫɜɹɡɚɧɧɵɯ ɫ ɩɪɟ-ɞɨɫɬɚɜɥɟɧɢɟɦ/ɩɪɨɞɚɠɟɣ ɭɫɥɭɝ ɫɜɹɡɢ, ɝɚɪɚɧɬɢɹɦɢ ɤɚɱɟɫɬɜɚ ɭɫɥɭɝ. ɂ ɷɬɨ ɧɟ-ɫɦɨɬɪɹ ɧɚ ɬɨ,ɱɬɨ ɩɪɨɰɟɫɫɵ ɩɪɨɞɚɠ,ɞɨɝɨɜɨɪɧɵɟ ɨɬɧɨɲɟɧɢɹ ɫ ɩɨɥɶɡɨɜɚɬɟɥɹɦɢ ɭɫɥɭɝ ɩɪɹɦɨ ɢɥɢ ɤɨɫɜɟɧɧɨ ɧɭɠɞɚɸɬɫɹ ɜ ɟɞɢɧɨɦ ɭɩɪɚɜɥɟɧɢɢ, ɤɨɬɨɪɨɟ ɞɨɥɠɧɨ ɛɵɬɶ ɜɡɚɢɦɨɭɜɹɡɚɧɨ ɫ «ɬɟɯɧɨɥɨɝɢɱɟɫɤɢɦ» ɭɩɪɚɜɥɟɧɢɟɦ ɫɪɟɞɫɬɜɚɦɢ ɫɜɹɡɢ ɩɨ ɫɬɚɧɞɚɪɬɚɦ TMN. Ɏɚɤɬɢɱɟɫɤɢ ɪɟɱɶ ɢɞɺɬ ɨ ɬɨɦ, ɤɚɤɢɦ ɨɛɪɚɡɨɦ ɜ ɪɟɚɥɶɧɨɦ ɜɪɟɦɟɧɢ ɢɥɢ ɜ ɦɚɫɲɬɚɛɟ ɜɪɟɦɟɧɢ, ɛɥɢɡɤɨɦ ɤ ɪɟɚɥɶɧɨɦɭ, ɨɫɭɳɟɫɬɜɥɹɬɶ ɦɨɧɢ-ɬɨɪɢɧɝ ɢ ɭɩɪɚɜɥɹɸɳɢɟ ɜɨɡɞɟɣɫɬɜɢɹ ɧɚ ɫɟɬɶ ɫɜɹɡɢ ɢ ɫɟɬɟɜɵɟ ɷɥɟɦɟɧɬɵ ɫ ɬɟɦ ɱɬɨɛɵ ɨɛɟɫɩɟɱɢɬɶ ɜɨɡɦɟɡɞɧɨɟ ɩɪɟɞɨɫɬɚɜɥɟɧɢɟ ɭɫɥɭɝ ɫɜɹɡɢ, ɫ ɫɨɯɪɚɧɟɧɢɟɦ ɨɝɨɜɨɪɟɧɧɨɝɨ ɤɚɱɟɫɬɜɚ ɢ ɫɨɛɥɸɞɟɧɢɟɦ ɦɟɪ ɢɧɮɨɪɦɚɰɢɨɧɧɨɣ ɛɟɡɨɩɚɫɧɨɫɬɢ, ɜɤɥɸɱɚɹ ɛɟɡɨɩɚɫɧɨɫɬɶ ɩɟɪɫɨɧɚɥɶɧɵɯ ɞɚɧɧɵɯ ɩɨɥɶɡɨɜɚɬɟɥɹ.
ɇɚɛɨɪ ɞɟɣɫɬɜɢɣ, ɤɨɬɨɪɵɣ ɨɫɭɳɟɫɬɜɥɹɟɬ ɨɩɟɪɚɬɨɪ ɫɜɹɡɢ ɩɪɢ ɨɪɝɚɧɢɡɚ-ɰɢɢ, ɨɛɟɫɩɟɱɟɧɢɢ, ɩɪɟɞɨɫɬɚɜɥɟɧɢɢ ɢ ɩɨɞɞɟɪɠɤɟ ɭɫɥɭɝ ɷɥɟɤɬɪɨɫɜɹɡɢ ɞɨɥɠɟɧ ɛɵɬɶ ɫɬɪɭɤɬɭɪɢɪɨɜɚɧ, ɢɡɦɟɪɹɟɦ, ɢɦɟɬɶ ɬɨɱɤɭ ɜɯɨɞɚ ɢ «ɧɚ ɜɵɯɨɞɟ» ɩɪɟɞɫɬɚɜ-ɥɹɬɶ ɩɨɬɪɟɛɢɬɟɥɶɫɤɭɸ ɰɟɧɧɨɫɬɶ ɞɥɹ ɤɥɢɟɧɬɚ. ȼ ɷɬɨɦ ɤɨɧɬɟɤɫɬɟ ɬɟɯɧɢɱɟɫɤɢɣ ɭɱɺɬ ɢ ɩɚɫɩɨɪɬɢɡɚɰɢɹ ɩɪɢɧɰɢɩɢɚɥɶɧɨ ɜɚɠɧɵ ɞɥɹ :
x ɨɰɟɧɤɢ ɩɟɪɫɩɟɤɬɢɜ ɪɵɧɤɚ ɬɪɚɞɢɰɢɨɧɧɵɯ ɢ ɧɨɜɵɯ ɬɟɥɟɤɨɦɦɭɧɢɤɚ-ɰɢɨɧɧɵɯ ɭɫɥɭɝ;
x ɪɟɡɟɪɜɢɪɨɜɚɧɢɹ ɨɛɨɪɭɞɨɜɚɧɢɹ/ɥɢɧɢɣ/ɤɚɧɚɥɨɜ ɩɨ ɪɚɡɥɢɱɧɵɦ ɫɯɟɦɚɦ;
x ɭɩɪɚɜɥɟɧɢɹ ɧɟɡɚɞɟɣɫɬɜɨɜɚɧɧɨɣ ɦɨɳɧɨɫɬɶɸ/ɺɦɤɨɫɬɶɸ ɫɟɬɟɣ ɢ ɫɪɟɞɫɬɜ ɫɜɹɡɢ;
x ɨɩɪɟɞɟɥɟɧɢɹ ɢ ɨɛɟɫɩɟɱɟɧɢɹ ɬɟɯɧɢɱɟɫɤɢɯ ɜɨɡɦɨɠɧɨɫɬɟɣ ɩɪɢɫɨɟɞɢɧɟ-ɧɢɹ ɤ ɫɟɬɹɦ ɫɜɹɡɢ, ɜɤɥɸɱɚɹ ɩɪɨɤɥɚɞɤɭ ɤɚɛɟɥɟɣ ɫɜɹɡɢ ɜ ɬɟɥɟɮɨɧɧɨɣ ɤɚɧɚɥɢɡɚɰɢɢ ɢ ɤɨɧɤɭɪɟɧɬɧɵɣ ɞɨɫɬɭɩ ɤ ɫɟɬɹɦ.
Ʉɚɠɞɨɟ ɢɡ ɩɟɪɟɱɢɫɥɟɧɧɵɯ ɡɞɟɫɶ ɞɟɣɫɬɜɢɣ ɜɤɥɸɱɚɟɬ ɨɩɪɟɞɟɥɺɧɧɭɸ ɫɨ-ɜɨɤɭɩɧɨɫɬɶ ɩɪɨɰɟɞɭɪ ɬɟɯɧɢɱɟɫɤɨɝɨ ɨɛɫɥɭɠɢɜɚɧɢɹ ɢ ɷɤɫɩɥɭɚɬɚɰɢɢ ɫɨ ɫɬɪɨɝɨ ɨɩɪɟɞɟɥɺɧɧɵɦɢ ɜɪɟɦɟɧɧɵɦɢ ɝɪɚɧɢɰɚɦɢ ɢ ɬɪɟɛɭɟɬ ɢɫɩɨɥɶɡɨɜɚɧɢɹ ɞɚɧɧɵɯ ɫɢɫɬɟɦɵ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɢ ɩɚɫɩɨɪɬɢɡɚɰɢɢ ɫɟɬɟɜɵɯ ɪɟɫɭɪɫɨɜ.
ɇɚɱɢɧɚɹ ɫ 1995 ɝɨɞɚ, ɧɟɩɪɚɜɢɬɟɥɶɫɬɜɟɧɧɚɹ ɨɪɝɚɧɢɡɚɰɢɹ Ɏɨɪɭɦ ɫɟɬɟɜɨ-ɝɨ ɭɩɪɚɜɥɟɧɢɹ (TeleManagement Forum, TMF) ɪɚɡɪɚɛɚɬɵɜɚɟɬ ɫɢɫɬɟɦɭ ɜɡɝɥɹ-ɞɨɜ ɧɚ ɩɪɨɛɥɟɦɵ ɭɩɪɚɜɥɟɧɢɹ ɬɟɥɟɤɨɦɦɭɧɢɤɚɰɢɹɦɢ ɩɨ ɩɪɢɧɰɢɩɭ «ɫɜɟɪɯɭ ɜɧɢɡ», ɢɫɩɨɥɶɡɭɹ ɫɨɜɪɟɦɟɧɧɵɟ ɢɧɮɨɪɦɚɰɢɨɧɧɵɟ ɬɟɯɧɨɥɨɝɢɢ ɢ ɦɨɞɟɥɢ ɛɢɡ-ɧɟɫɩɪɨɰɟɫɫɨɜ ɞɥɹ ɪɚɡɪɚɛɨɬɤɢ ɪɟɤɨɦɟɧɞɚɰɢɣ ɨɩɟɪɚɬɨɪɚɦ ɫɜɹɡɢ ɩɨ ɢɫɩɨɥɶɡɨ-ɜɚɧɢɸ ɫɟɬɟɜɨɝɨ ɭɩɪɚɜɥɟɧɢɹ ɞɥɹ ɪɟɲɟɧɢɟ ɧɟ ɬɨɥɶɤɨ ɷɤɫɩɥɭɚɬɚɰɢɨɧɧɵɯ, ɧɨ ɢ ɛɢɡɧɟɫ-ɩɪɨɛɥɟɦ, ɜɨɡɧɢɤɚɸɳɢɯ ɜ ɩɪɨɰɟɫɫɟ ɬɟɥɟɤɨɦɦɭɧɢɤɚɰɢɨɧɧɨɝɨ ɛɢɡɧɟɫɚ.
Ɉɫɧɨɜɧɵɟ ɩɨɥɨɠɟɧɢɹ ɩɨ ɭɩɪɚɜɥɟɧɢɸ TMF ɪɚɫɫɦɚɬɪɢɜɚɸɬɫɹ ɜ ɪɚɦɤɚɯ ɞɨɤɭɦɟɧɬɚ, ɫɨɤɪɚɳɺɧɧɨ ɢɦɟɧɭɟɦɨɝɨ eTOM (enhanced Telecom Operations Map) ɤɨɬɨɪɵɣ ɧɵɧɟ ɹɜɥɹɟɬɫɹ ɱɚɫɬɶɸ ɪɟɤɨɦɟɧɞɚɰɢɢ Ɇɋɗ–Ɍ Ɇ.3050 [152–
154]. Ⱦɨɤɭɦɟɧɬ eTOM ɛɚɡɢɪɭɟɬɫɹ ɧɚ Telecom Operations Map (ɬɟɯɧɨɥɨɝɢɱɟ-ɫɤɚɹ ɤɚɪɬɚ ɷɤɫɩɥɭɚɬɚɰɢɢ). Ⱦɨɤɭɦɟɧɬ eTOM ɪɚɫɲɢɪɹɟɬ ɨɩɪɟɞɟɥɺɧɧɵɟ ɩɨɥɨ-ɠɟɧɢɹ TOM ɜ ɧɚɩɪɚɜɥɟɧɢɢ ɨɛɳɟɣ ɩɪɨɢɡɜɨɞɫɬɜɟɧɧɨɣ ɫɯɟɦɵ ɩɪɟɞɩɪɢɹɬɢɹ ɫɜɹ-ɡɢ ɢ ɬɟɯ ɢɡɦɟɧɟɧɢɣ, ɤɨɬɨɪɵɟ ɩɪɨɢɫɯɨɞɹɬ ɫ ɭɱɟɬɨɦ ɜɥɢɹɧɢɹ ɷɥɟɤɬɪɨɧɧɨɝɨ ɛɢɡ-ɧɟɫɚ (ebusiness). Ȼɨɥɶɲɢɧɫɬɜɨ ɩɨɥɨɠɟɧɢɣ eTOM ɩɨɥɭɱɟɧɵ ɩɭɬɺɦ ɨɛɨɛɳɟ-ɧɢɹ ɩɪɚɤɬɢɱɟɫɤɨɝɨ ɨɩɵɬɚ ɦɧɨɝɢɯ ɩɪɨɜɚɣɞɟɪɨɜ ɢ ɨɩɟɪɚɬɨɪɨɜ ɫɜɹɡɢ. ȼ ɰɟɧɬɪɟ ɜɧɢɦɚɧɢɹ ɞɨɤɭɦɟɧɬɚ eTOM ɧɚɯɨɞɹɬɫɹ ɛɢɡɧɟɫɩɪɨɰɟɫɫɵ, ɢɫɩɨɥɶɡɭɟɦɵɟ ɫɟɪ-ɜɢɫɩɪɨɜɚɣɞɟɪɚɦɢ (ɨɩɟɪɚɬɨɪɚɦɢ ɫɜɹɡɢ), ɫɜɹɡɢ ɦɟɠɞɭ ɷɬɢɦ ɩɪɨɰɟɫɫɚɦɢ, ɢɞɟɧ-ɬɢɮɢɤɚɰɢɹ ɧɟɨɛɯɨɞɢɦɵɯ ɢɧɬɟɪɮɟɣɫɨɜ ɢ ɢɫɩɨɥɶɡɨɜɚɧɢɟ ɢɧɮɨɪɦɚɰɢɢ ɩɨɥɶɡɨ-ɜɚɬɟɥɹ (customer), ɭɫɥɭɝɢ (service), ɪɟɫɭɪɫɚ (resource), ɩɨɫɬɚɜɳɢɤɚ/ɩɚɪɬɧɺɪɚ (supplier/partner) ɦɧɨɝɢɦɢ ɩɪɨɰɟɫɫɚɦɢ. ɉɟɪɟɱɢɫɥɟɧɧɵɟ ɩɨɧɹɬɢɹ ɛɵɥɢ ɩɟɪɜɨ-ɧɚɱɚɥɶɧɨ ɜɜɟɞɟɧɵ ɜ ɞɨɤɭɦɟɧɬɟ Telecom Network Operation Map ɜɟɪɫɢɢ 2000 ɝ.
ɢ ɩɨɫɥɟɞɭɸɳɢɯ, ɚ ɬɚɤɠɟ ɜɤɥɸɱɟɧɵ ɜ ɩɪɢɥɨɠɟɧɢɟ ɤ eTOM.
ɇɚɢɛɨɥɟɟ ɜɚɠɧɵɟ ɩɨɧɹɬɢɹ, ɧɟɨɛɯɨɞɢɦɵɟ ɞɥɹ ɩɨɧɢɦɚɧɢɹ ɡɚɞɚɱ ɭɩɪɚɜ-ɥɟɧɢɹ ɜ ɢɡɥɨɠɟɧɢɢ TeleManagementForum ɜɵɝɥɹɞɹɬ ɫɥɟɞɭɸɳɢɦ ɨɛɪɚɡɨɦ:
x ɉɨɥɶɡɨɜɚɬɟɥɟɦ ɫɱɢɬɚɟɬɫɹ ɫɭɛɴɟɤɬ, ɢɫɩɨɥɶɡɭɸɳɢɣ ɭɫɥɭɝɢ, ɩɪɟɞɨɫ-ɬɚɜɥɹɟɦɵɟ ɩɪɨɜɚɣɞɟɪɨɦ.
x ɉɪɨɜɚɣɞɟɪ ɢɥɢ ɫɟɪɜɢɫɩɪɨɜɚɣɞɟɪ ɷɬɨ ɤɨɦɩɚɧɢɹ ɢɥɢ ɮɢɪɦɚ, ɨɫ-ɧɨɜɧɨɣ ɛɢɡɧɟɫ ɤɨɬɨɪɨɝɨ ɫɨɫɬɨɢɬ ɜ ɩɪɟɞɨɫɬɚɜɥɟɧɢɢ ɬɟɥɟɤɨɦɦɭɧɢɤɚ-ɰɢɨɧɧɵɯ ɭɫɥɭɝ/ɭɫɥɭɝ ɷɥɟɤɬɪɨɫɜɹɡɢ.
x Ɉɩɟɪɚɬɨɪ ɷɬɨ ɨɪɝɚɧɢɡɚɰɢɹ ɢɥɢ ɤɨɦɩɚɧɢɹ, ɤɨɬɨɪɚɹ ɢɫɩɨɥɶɡɭɟɬ ɬɟ-ɥɟɤɨɦɦɭɧɢɤɚɰɢɨɧɧɭɸ ɢɧɮɪɚɫɬɪɭɤɬɭɪɭ. Ɉɩɟɪɚɬɨɪ ɬɚɤɠɟ ɦɨɠɟɬ ɛɵɬɶ ɩɪɨɜɚɣɞɟɪɨɦ, ɱɬɨ ɯɚɪɚɤɬɟɪɧɨ ɞɥɹ ɛɚɡɨɜɵɯ ɭɫɥɭɝ ɫɜɹɡɢ (ɦɟɫɬɧɚɹ ɢ ɦɟɠɞɭɝɨɪɨɞɧɚɹ ɬɟɥɟɮɨɧɢɹ, ɭɫɥɭɝɢ ɞɨɤɭɦɟɧɬɚɥɶɧɨɣ ɷɥɟɤɬɪɨɫɜɹɡɢ).
x ɍɫɥɭɝɚ ɪɚɡɪɚɛɚɬɵɜɚɟɬɫɹ ɫɟɪɜɢɫɩɪɨɜɚɣɞɟɪɨɦ ɞɥɹ ɩɪɨɞɚɠɢ ɜɧɭɬɪɢ ɩɪɨɞɭɤɬɨɜ. Ɉɞɧɢ ɢ ɬɟ ɠɟ ɭɫɥɭɝɢ ɦɨɝɭɬ ɜɤɥɸɱɚɬɶɫɹ ɜ ɧɟɫɤɨɥɶɤɨ ɩɪɨ-ɞɭɤɬɨɜ, ɧɨ ɜ ɪɚɡɥɢɱɧɨɦ ɫɨɱɟɬɚɧɢɢ.
x Ɋɟɫɭɪɫ ɩɪɟɞɫɬɚɜɥɹɟɬ ɫɨɛɨɣ ɮɢɡɢɱɟɫɤɢɟ ɢ ɧɟɮɢɡɢɱɟɫɤɢɟ ɤɨɦɩɨɧɟɧ-ɬɵ, ɢɫɩɨɥɶɡɭɟɦɵɟ ɩɪɢ ɫɨɡɞɚɧɢɢ ɭɫɥɭɝɢ. Ɋɟɫɭɪɫɵ, ɜɤɥɸɱɚɸɬ ɷɥɟɦɟɧ-ɬɵ ɫɟɬɢ, ɩɪɨɝɪɚɦɦɧɨɟ ɨɛɟɫɩɟɱɟɧɢɟ, ɢɧɮɨɪɦɚɰɢɨɧɧɵɟ ɫɢɫɬɟɦɵ ɢ ɬɟɯɧɨɥɨɝɢɱɟɫɤɢɟ ɤɨɦɩɨɧɟɧɬɵ.
x ɉɨɫɬɚɜɳɢɤ/ɩɚɪɬɧɺɪ ɤɨɦɩɚɧɢɹ ɢɥɢ ɨɪɝɚɧɢɡɚɰɢɹ ɫɜɹɡɢ, ɩɪɟɞɨɫ-ɬɚɜɥɹɸɳɚɹ ɫɜɨɢ ɭɫɥɭɝɢ ɢɥɢ ɩɪɨɞɚɸɳɚɹ ɬɨɜɚɪɵ/ɩɪɨɞɭɤɬɵ ɨɩɟɪɚɬɨɪɭ ɫɜɹɡɢ.
x ɉɪɨɰɟɫɫ ɨɩɢɫɵɜɚɟɬ ɫɢɫɬɟɦɚɬɢɡɢɪɨɜɚɧɧɨɟ ɩɨɫɥɟɞɨɜɚɬɟɥɶɧɨ ɦɧɨ-ɠɟɫɬɜɨ ɮɭɧɤɰɢɨɧɚɥɶɧɵɯ ɞɟɣɫɬɜɢɣ (ɮɭɧɤɰɢɣ), ɤɨɬɨɪɵɟ ɡɚɜɟɪɲɚɸɬɫɹ ɨɩɪɟɞɟɥɺɧɧɵɦ ɪɟɡɭɥɶɬɚɬɨɦ ɢɥɢ ɜɵɯɨɞɧɵɦɢ ɞɚɧɧɵɦɢ.
Ɂɞɟɫɶ ɫɥɟɞɭɟɬ ɨɝɨɜɨɪɢɬɶɫɹ, ɱɬɨ ɜ ɪɚɦɤɚɯ ɫɨɜɪɟɦɟɧɧɨɝɨ ɩɪɟɞɫɬɚɜɥɟɧɢɹ ɨ ɛɢɡɧɟɫɩɪɨɰɟɫɫɚɯ ɩɨɞ ɩɪɨɞɭɤɬɨɦ (product) ɜ ɬɟɥɟɤɨɦɦɭɧɢɤɚɰɢɹɯ ɩɨɧɢɦɚɟɬɫɹ ɬɚ ɩɨɬɪɟɛɢɬɟɥɶɫɤɚɹ ɰɟɧɧɨɫɬɶ, ɤɨɬɨɪɭɸ ɫɟɪɜɢɫɩɪɨɜɚɣɞɟɪ ɩɪɟɞɥɚɝɚɟɬ ɤɥɢɟɧ-ɬɚɦ ɢɥɢ ɩɨɥɶɡɨɜɚɬɟɥɹɦ. ȼ ɫɜɨɸ ɨɱɟɪɟɞɶ ɭɫɥɭɝɚ ɢɥɢ ɫɟɪɜɢɫ (service) ɨɬɪɚɠɚɟɬ ɷɥɟɦɟɧɬɵ ɢ ɞɟɬɚɥɢ ɩɪɟɞɨɫɬɚɜɥɟɧɢɹ ɢ ɩɨɞɞɟɪɠɤɢ ɩɪɨɞɭɤɬɚ ɞɥɹ ɩɨɥɶɡɨɜɚɬɟɥɹ.
ɋɥɟɞɭɟɬ ɨɬɦɟɬɢɬɶ, ɱɬɨ ɬɪɚɤɬɨɜɤɚ ɩɨɧɹɬɢɹ «ɪɟɫɭɪɫ» ɜ ɨɩɪɟɞɟɥɟɧɢɢ ɪɟɤɨɦɟɧ-ɞɚɰɢɣ Ɇɋɗ–Ɍ ɢ ɞɨɤɭɦɟɧɬɨɜ TMF ɹɜɥɹɟɬɫɹ ɫɯɨɠɟɣ.
Ⱦɨɤɭɦɟɧɬ eTOM ɜɤɥɸɱɚɟɬ ɜ ɫɟɛɹ ɨɩɢɫɚɧɢɟ ɫɯɟɦɵ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ ɨɩɟɪɚɬɨɪɚ ɫɜɹɡɢ (eTOM Business Process Framework), ɚ ɢɦɟɧɧɨ:
x ɫɨɛɫɬɜɟɧɧɨ ɛɢɡɧɟɫɩɪɨɰɟɫɫɵ ɫɟɪɜɢɫɩɪɨɜɚɣɞɟɪɚ;
x ɨɛɳɢɟ ɨɩɪɟɞɟɥɟɧɢɹ ɞɥɹ ɨɩɢɫɚɧɢɹ ɫɯɟɦɵ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ;
x ɫɨɝɥɚɲɟɧɢɹ ɨ ɬɨɦ, ɤɚɤɚɹ ɛɚɡɨɜɚɹ ɢɧɮɨɪɦɚɰɢɹ ɬɪɟɛɭɟɬɫɹ ɞɥɹ ɨɫɭɳɟ-ɫɬɜɥɟɧɢɹ ɩɪɨɰɟɫɫɚ, ɩɨɞɩɪɨɰɟɫɫɚ. Ɍɚɤɨɟ ɨɩɢɫɚɧɢɟ ɬɪɟɛɭɟɬɫɹ ɜ ɤɚɱɟ-ɫɬɜɟ ɢɫɯɨɞɧɵɯ ɞɚɧɧɵɯ ɞɥɹ ɪɚɡɪɚɛɨɬɤɢ ɛɢɡɧɟɫɬɪɟɛɨɜɚɧɢɣ ɤ ɫɢɫɬɟɦɟ ɭɩɪɚɜɥɟɧɢɹ ɢ ɢɧɮɨɪɦɚɰɢɨɧɧɨɣ ɦɨɞɟɥɢ, ɜɤɥɸɱɚɹ ɢɧɮɨɪɦɚɰɢɨɧɧɭɸ ɦɨɞɟɥɶ ɭɱɺɬɚ ɫɟɬɟɜɵɯ ɪɟɫɭɪɫɨɜ.
x ɫɯɟɦɚ ɩɪɨɰɟɫɫɨɜ ɜ ɜɢɞɟ ɦɧɨɝɨɭɪɨɜɧɟɜɨɣ ɫɯɟɦɵ
Ɉɛɳɟɟ ɩɪɟɞɫɬɚɜɥɟɧɢɟ ɫɯɟɦ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ ɜ ɞɨɤɭɦɟɧɬɚɯ TMF ɢ Ɋɟɤ.
Ɇɋɗ–Ɍ Ɇ.3050 ɩɪɟɞɫɬɚɜɥɟɧɨ ɧɚ ɪɢɫɭɧɤɟ 2.3. Ɂɞɟɫɶ ɩɨɤɚɡɚɧ ɬɚɤ ɧɚɡɵɜɚɟɦɵɣ 0-ɣ ɭɪɨɜɟɧɶ ɩɪɟɞɫɬɚɜɥɟɧɢɹ ɫɯɟɦ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ (eTOM Business Process Framework Level 0 Process). ɗɬɚ ɫɯɟɦɚ ɞɟɦɨɧɫɬɪɢɪɭɟɬ ɫɚɦɨɟ ɨɛɳɟɟ ɩɪɟɞ-ɫɬɚɜɥɟɧɢɟ ɩɪɨɰɟɫɫɨɜ ɨɩɟɪɚɬɨɪɚ ɫɜɹɡɢ.
ǸȍșțȘș (șȍȚȍȊȖȑ,ȊȣȟȐșȓȐȚȍȓȤȕȣȑ,ȗȘȐȒȓȈȌȕȖȍ ǷǶ) ǹȚȘȈȚȍȋȐȧ ȘȈȏȊȐȚȐȧ,
ȐȕȜȘȈșȚȘțȒȚțȘȈ, ȐșȗȖȓȤȏțȍȔȖȍ ȖȉȖȘțȌȖȊȈȕȐȍ Ȑ
ȗȘȖȌțȒȚȣ (SIP)
ǻșȓțȋȈ (șȍȘȊȐș)
ǸȣȕȖȒ ȚȍȓȍȒȖȔȔțȕȐȒȈȞȐȑ,ȗȘȖȌțȒȚȣ Ȑ ȒȓȐȍȕȚȣ
ȅȒșȗȓțȈȚȈȞȐȧ
ǷȈȘȚȕȨȘ/ȗȖșȚȈȊȡȐȒ
Ƿ Ȗ ȓ Ȥ ȏ Ȗ Ȋ Ȉ Ț ȍ ȓ Ȑ ț ș ȓ ț ȋ ș Ȋ ȧ ȏ Ȑ
ǻȗȘȈȊȓȍȕȐȍ ȒȖȔȗȈȕȐȍȑ șȊȧȏȐ Ȋ ȞȍȓȖȔ
(țȗȘȈȊȓȍȕȐȍ ȗȍȘșȖȕȈȓȖȔ,ȊȏȈȐȔȖȖȚȕȖȠȍȕȐȧ ș ȈȒȞȐȖȕȍȘȈȔȐ,ȗȈȘȚȕȨȘȈȔȐ) ǷȖșȚȈȊȡȐȒȐ/ȗȈȘȚȕȨȘȣ
Ɋɢɫɭɧɨɤ 2.3 – ɍɪɨɜɟɧɶ 0 ɩɪɟɞɫɬɚɜɥɟɧɢɹ ɫɯɟɦɵ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ ɨɩɟɪɚ-ɬɨɪɚ ɫɜɹɡɢ
ɉɪɢ ɷɬɨɦ ɜɫɟ ɩɪɨɰɟɫɫɵ ɩɨɞɟɥɟɧɵ ɧɚ ɞɜɟ ɨɛɳɢɟ (ɜɟɪɬɢɤɚɥɶɧɵɟ) ɝɪɭɩɩɵ:
ɜ ɩɟɪɜɨɣ ɝɪɭɩɩɟ ɫɨɫɪɟɞɨɬɨɱɟɧɵ ɩɪɨɰɟɫɫɵ, ɨɩɪɟɞɟɥɹɸɳɢɟ ɫɬɪɚɬɟɝɢɸ ɪɚɡɜɢ-ɬɢɹ ɨɩɟɪɚɬɨɪɚ, ɠɢɡɧɟɧɧɵɣ ɰɢɤɥ ɟɝɨ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ ɢ ɭɫɥɭɝ (ɩɪɨɞɭɤɬɨɜ); ɜɨ ɜɬɨɪɨɣ ɝɪɭɩɩɟ ɧɚɯɨɞɹɬɫɹ ɩɪɨɰɟɫɫɵ ɷɤɫɩɥɭɚɬɚɰɢɢ, ɤɨɬɨɪɵɟ ɨɫɭɳɟɫɬɜɥɹɟɬ ɨɩɟɪɚɬɨɪ ɢɥɢ ɫɟɪɜɢɫɩɪɨɜɚɣɞɟɪ.
Ʉɚɤ ɜɢɞɧɨ ɢɡ ɫɯɟɦɵ ɧɚ ɪɢɫɭɧɤɟ 2.3, ɭɩɪɚɜɥɟɧɢɟ ɪɟɫɭɪɫɚɦɢ ɧɚɱɢɧɚɟɬɫɹ ɧɚ ɫɬɚɞɢɢ ɨɩɪɟɞɟɥɟɧɢɹ ɫɬɪɚɬɟɝɢɢ ɪɚɡɜɢɬɢɹ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ, ɢ ɩɪɨɞɨɥɠɚɟɬɫɹ ɧɚ ɜɫɟɯ ɫɬɚɞɢɹɯ ɟɺ ɠɢɡɧɟɧɧɨɝɨ ɰɢɤɥɚ ɪɟɫɭɪɫɚ. ȼ ɧɚɫɬɨɹɳɟɣ ɦɨɧɨɝɪɚɮɢɢ ɞɚ-ɥɟɟ ɪɚɫɫɦɚɬɪɢɜɚɸɬɫɹ ɜɨɩɪɨɫɵ ɭɱɺɬɚ ɪɟɫɭɪɫɨɜ ɜ ɱɚɫɬɢ ɢɫɩɨɥɶɡɨɜɚɧɢɹ ɪɟɫɭɪ-ɫɨɜ ɩɨ ɧɚɡɧɚɱɟɧɢɸ. Ɋɚɡɭɦɟɟɬɫɹ, ɭɱɺɬ ɪɟɫɭɪɫɨɜ ɦɨɠɟɬ ɪɚɫɫɦɚɬɪɢɜɚɬɶɫɹ ɢ ɜ ɪɚɦɤɚɯ ɫɬɪɚɬɟɝɢɱɟɫɤɨɝɨ ɭɩɪɚɜɥɟɧɢɹ (ɭɱɺɬ ɨɫɧɨɜɧɵɯ ɮɨɧɞɨɜ) ɢ ɜ ɪɚɦɤɚɯ ɫɪɟɞɧɟ- ɢ ɞɨɥɝɨɫɪɨɱɧɨɝɨ ɩɥɚɧɢɪɨɜɚɧɢɹ ɪɚɡɜɢɬɢɹ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ, ɧɨ ɷɬɢ ɜɨ-ɩɪɨɫɵ ɞɟɬɚɥɶɧɨ ɨɛɫɭɠɞɚɬɶɫɹ ɧɟ ɛɭɞɭɬ.
ɉɨ ɝɨɪɢɡɨɧɬɚɥɢ ɧɚ ɪɢɫ. 2.3, ɜ ɜɢɞɟ ɱɟɬɵɪɺɯ ɭɪɨɜɧɟɣ, ɩɪɟɞɫɬɚɜɥɟɧɵ ɮɭɧɤɰɢɨɧɚɥɶɧɵɟ ɨɛɥɚɫɬɢ, ɤɨɬɨɪɵɟ ɜɤɥɸɱɚɸɬ ɮɭɧɤɰɢɢ, ɨɛɟɫɩɟɱɢɜɚɸɳɢɟ ɜɵ-ɩɨɥɧɟɧɢɟ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ ɨɬ ɧɚɱɚɥɚ ɫɬɪɚɬɟɝɢɱɟɫɤɨɝɨ ɩɥɚɧɢɪɨɜɚɧɢɹ ɞɨ ɪɚɫ-ɱɺɬɨɜ ɡɚ ɩɪɟɞɨɫɬɚɜɥɟɧɧɵɟ ɭɫɥɭɝɢ ɫ ɩɨɥɶɡɨɜɚɬɟɥɹɦɢ ɢ ɩɨɫɬɚɜɳɢɤɚɦɢ. ȼɧɢɡɭ ɧɚ ɫɯɟɦɟ ɪɢɫ. 2.3 ɭɤɚɡɚɧɚ ɟɳɺ ɨɞɧɚ ɨɛɥɚɫɬɶ ɩɪɨɰɟɫɫɨɜ, ɨɤɚɡɵɜɚɸɳɢɟ ɧɟɩɨ-ɫɪɟɞɫɬɜɟɧɧɨɟ ɜɨɡɞɟɣɫɬɜɢɟ ɧɚ ɞɜɟ ɜɟɪɯɧɢɟ ɨɛɥɚɫɬɢ: ɭɩɪɚɜɥɟɧɢɟ
ɩɪɨɢɡɜɨɞɫɬ-ɜɨɦ, ɚɤɰɢɨɧɟɪɵ, ɩɟɪɫɨɧɚɥ, ɩɨɫɬɚɜɳɢɤɢ ɭɫɥɭɝ ɞɥɹ ɨɩɟɪɚɬɨɪɚ, ɩɚɪɬɧɺɪɵ. Ɋɚɡ-ɞɟɥɟɧɢɟ ɧɚ ɜɟɪɬɢɤɚɥɶɧɵɟ ɝɪɭɩɩɵ ɢ ɝɨɪɢɡɨɧɬɚɥɶɧɵɟ ɭɪɨɜɧɢ ɥɨɝɢɱɟɫɤɢ ɨɛɴɹɫ-ɧɢɦɨ ɬ.ɤ. ɭɫɩɟɲɧɨɟ ɡɚɜɟɪɲɟɧɢɟ ɩɪɨɰɟɫɫɚ ɨɛɫɥɭɠɢɜɚɧɢɹ ɚɛɨɧɟɧɬɚ ɦɨɠɟɬ ɡɚ-ɜɢɫɟɬɶ ɤɚɤ ɨɬ ɬɢɩɚ ɢ ɜɨɡɦɨɠɧɨɫɬɟɣ ɭɫɬɚɧɨɜɥɟɧɧɨɝɨ ɨɛɨɪɭɞɨɜɚɧɢɹ ɫɜɹɡɢ (ɱɬɨ ɨɛɭɫɥɨɜɥɟɧɨ ɩɥɚɧɢɪɨɜɚɧɢɟɦ, ɜɵɛɨɪɨɦ ɩɨɫɬɚɜɳɢɤɚ, ɡɚɞɟɣɫɬɜɨɜɚɧɧɵɦɢ ɪɟ-ɫɭɪɫɚɦɢ), ɬɚɤ ɢ ɨɬ ɢɫɩɨɥɶɡɭɟɦɵɯ ɨɩɟɪɚɬɨɪɨɦ ɬɟɯɧɨɥɨɝɢɱɟɫɤɢɯ ɨɩɟɪɚɰɢɣ, ɧɚ-ɩɪɢɦɟɪ ɩɪɨɰɟɞɭɪ ɬɟɯɧɢɱɟɫɤɨɣ ɷɤɫɩɥɭɚɬɚɰɢɢ, ɪɟɝɥɚɦɟɧɬɚ ɢɫɩɨɥɶɡɨɜɚɧɢɹ ɫɪɟɞɫɬɜ ɫɜɹɡɢ.
Ⱦɨɤɭɦɟɧɬ eTOM ɢ Ɋɟɤ. Ɇɋɗ–Ɍ Ɇ.3050 ɨɩɢɫɵɜɚɸɬ ɫɚɦɢ ɩɪɨɰɟɫɫɵ ɢ ɬɨɱɤɢ/ɫɩɨɫɨɛɵ ɜɡɚɢɦɨɞɟɣɫɬɜɢɹ ɩɪɨɰɟɫɫɨɜ ɩɪɟɠɞɟ ɜɫɟɝɨ ɞɥɹ ɜɵɩɨɥɧɟɧɢɹ ɩɪɨ-ɰɟɫɫɨɜ ɨɛɟɫɩɟɱɟɧɢɹ ɝɨɬɨɜɧɨɫɬɢ ɭɫɥɭɝɢ (Readness), ɢɫɩɨɥɧɟɧɢɹ ɬ.ɟ. ɮɚɤɬɢɱɟ-ɫɤɨɝɨ ɩɪɟɞɨɫɬɚɜɥɟɧɢɹ ɭɫɥɭɝɢ (Fulfillment), ɝɚɪɚɧɬɢɪɨɜɚɧɢɹ ɭɫɥɭɝɢ (Assurance), ɪɚɫɱɺɬɨɜ ɡɚ ɩɪɟɞɨɫɬɚɜɥɟɧɢɟ ɭɫɥɭɝ ɫɜɹɡɢ (Billing). Ʉɚɠɞɚɹ ɢɡ ɩɟ-ɪɟɱɢɫɥɟɧɧɵɯ ɝɪɭɩɩ ɩɪɨɰɟɫɫɨɜ ɜ ɫɜɨɸ ɨɱɟɪɟɞɶ ɫɨɫɬɨɢɬ ɢɡ ɡɚɤɨɧɱɟɧɧɵɯ ɰɟɩɨ-ɱɟɤ ɩɪɨɰɟɫɫɨɜ.
ȼ ɞɨɤɭɦɟɧɬɟ eTOM Ɋɟɤ. Ɇɋɗ–Ɍ Ɇ.3050 ɧɟ ɪɚɫɫɦɚɬɪɢɜɚɸɬɫɹ ɜɨɩɪɨɫɵ ɨ ɰɟɥɟɜɨɣ ɝɪɭɩɩɟ ɤɥɢɟɧɬɨɜ, ɧɚ ɤɨɬɨɪɭɸ ɨɪɢɟɧɬɢɪɭɟɬɫɹ ɫɟɪɜɢɫɩɪɨɜɚɣɞɟɪ, ɨ ɫɟɝɦɟɧɬɟ ɪɵɧɤɚ, ɜ ɤɨɬɨɪɨɦ ɛɭɞɟɬ ɪɚɛɨɬɚɬɶ ɨɩɟɪɚɬɨɪ ɫɜɹɡɢ, ɧɟɬ ɨɩɢɫɚɧɢɹ ɦɢɫ-ɫɢɢ ɫɟɪɜɢɫɩɪɨɜɚɣɞɟɪɚ, ɩɪɨɝɪɚɦɦɵ ɩɪɟɞɨɫɬɚɜɥɟɧɢɹ ɭɫɥɭɝ, ɨɰɟɧɤɢ ɫɬɨɢɦɨɫɬɢ ɭɫɥɭɝ, ɨɩɢɫɚɧɢɹ ɫɯɟɦ ɮɢɧɚɧɫɢɪɨɜɚɧɢɹ ɬɟɥɟɤɨɦɦɭɧɢɤɚɰɢɨɧɧɵɯ ɩɪɨɟɤɬɨɜ.
ɋɯɟɦɚ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ ɨɬɧɨɫɢɬɫɹ, ɩɪɟɠɞɟ ɜɫɟɝɨ, ɤ ɫɬɪɚɬɟɝɢɱɟɫɤɨɣ ɦɨɞɟɥɢ ɛɢɡɧɟɫɚ ɫɟɪɜɢɫɩɪɨɜɚɣɞɟɪɚ. Ⱦɚɧɧɨɟ ɨɩɢɫɚɧɢɟ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ ɫɩɨɫɨɛɫɬɜɭ-ɟɬ ɛɢɡɧɟɫɪɟɢɧɠɢɧɢɪɢɧɝɭ ɞɟɹɬɟɥɶɧɨɫɬɢ ɨɩɟɪɚɬɨɪɚ ɜ ɦɟɧɹɸɳɢɯɫɹ ɭɫɥɨɜɢɹɯ ɪɵɧɤɚ.
ȼ ɞɨɤɭɦɟɧɬɚɯ TMF ɩɨ eTOM ɞɨɩɨɥɧɢɬɟɥɶɧɨ ɪɚɡɪɚɛɨɬɚɧɵ ɩɪɨɰɟɫɫɵ ɧɢɡɤɨɝɨ ɭɪɨɜɧɹ 2 ɢ 3. Ɋɟɡɭɥɶɬɚɬ ɪɚɛɨɬ ɩɪɟɞɫɬɚɜɥɟɧ ɧɚ ɪɢɫɭɧɤɟ 2.4.
Ɂɞɟɫɶ ɭɪɨɜɟɧɶ 0 ɪɚɡɛɢɬ ɧɚ ɨɬɞɟɥɶɧɵɟ ɩɪɨɰɟɫɫɵ ɭɪɨɜɧɹ 1. ȼ ɫɜɨɸ ɨɱɟ-ɪɟɞɶ, ɤɚɠɞɵɣ ɢɡ ɩɪɨɰɟɫɫɨɜ ɧɚ ɪɢɫɭɧɤɟ 2.4 ɞɟɤɨɦɩɨɡɢɪɨɜɚɧ ɧɚ ɛɨɥɟɟ ɞɟɬɚɥɶ-ɧɵɟ ɩɪɨɰɟɫɫɵ (ɭɪɨɜɟɧɶ 2,3), ɫ ɤɨɬɨɪɵɦɢ ɫɨɛɫɬɜɟɧɧɨ ɢ ɢɦɟɟɬ ɞɟɥɨ ɩɨɞɚɜɥɹɸ-ɳɟɟ ɛɨɥɶɲɢɧɫɬɜɨ ɫɨɬɪɭɞɧɢɤɨɜ ɤɨɦɩɚɧɢɣ ɫɜɹɡɢ ɢ ɩɪɨɜɚɣɞɟɪɨɜ.
ɇɚ ɪɢɫɭɧɤɟ 2.4 ɩɨɤɚɡɚɧɨ ɫɟɦɶ ɝɪɭɩɩ ɩɪɨɰɟɫɫɨɜ, ɫɝɪɭɩɩɢɪɨɜɚɧɧɵɯ ɩɨ ɜɟɪɬɢɤɚɥɢ. ɗɬɨ ɫɤɜɨɡɧɵɟ (endtoend) ɩɪɨɰɟɫɫɵ, ɤɨɬɨɪɵɟ ɨɯɜɚɬɵɜɚɸɬ ɧɟ-ɫɤɨɥɶɤɨ ɮɭɧɤɰɢɣ ɢ ɬɪɟɛɭɸɬɫɹ ɤɚɤ ɞɥɹ ɩɨɞɞɟɪɠɤɢ ɩɨɥɶɡɨɜɚɬɟɥɟɣ ɭɫɥɭɝ ɬɚɤ ɢ ɞɥɹ ɭɩɪɚɜɥɟɧɢɹ ɛɢɡɧɟɫɨɦ ɨɩɟɪɚɬɨɪɚ ɫɜɹɡɢ. ɋ ɷɬɨɣ ɬɨɱɤɢ ɡɪɟɧɢɹ ɰɟɧɬɪɚɥɶɧɵ-ɦɢ ɡɞɟɫɶ ɹɜɥɹɸɬɫɹ ɩɪɨɰɟɫɫɵ ɷɤɫɩɥɭɚɬɚɰɢɨɧɧɨɣ ɩɨɞɞɟɪɠɤɢ ɩɨɥɶɡɨɜɚɬɟɥɟɣ (customer operations processes), ɤɨɬɨɪɵɟ ɨɛɴɟɞɢɧɟɧɵ ɩɨɞ ɨɛɳɟɣ ɚɛɛɪɟɜɢɚɬɭ-ɪɨɣ FAB (Fulfillment, Assurance, Billing). ɉɪɢ ɷɬɨɦ ɩɪɨɰɟɫɫɵ ɷɤɫɩɥɭɚɬɚɰɢɨɧ-ɧɨɣ ɩɨɞɞɟɪɠɤɢ ɢ ɨɛɟɫɩɟɱɟɧɢɹ ɝɨɬɨɜɧɨɫɬɢ ɪɟɫɭɪɫɨɜ (Operations Support &
Readiness, OSR) ɜ ɩɪɟɞɥɚɝɚɟɦɨɣ ɫɯɟɦɟ ɮɭɧɤɰɢɨɧɚɥɶɧɨ ɨɬɞɟɥɟɧɵ ɨɬ FAB.
ǹȚȘȈȚȍȋȐȧ ȘȈȏȊȐȚȐȧ,ȐȕȜȘȈșȚȘțȒȚțȘȈ Ȑ
ȚȍȓȍȒȖȔȔȕțȕȐȒȈȞȐȖȕȕȣȍ ȗȘȖȌțȒȚȣ ȅȒșȗȓțȈȚȈȞȐȧ
Ƿ Ȗ ȓ Ȥ ȏ Ȗ Ȋ Ȉ Ț ȍ ȓ Ȥ ț ș ȓ ț ȋ ș Ȋ ȧ ȏ Ȑ
ǻȗȘȈȊȓȍȕȐȍ ȗȘȍȌȗȘȐȧȚȐȍȔ
ǻȗȘȈȊȓȍȕȐȍ ǮǾ
ȐȕȜȘȈșȚȘțȒ-ȚțȘȣ ǹȚȘȈȚȍȋȐȧ
ȘȈȏȊȐȚȐȧ
ǻȗȘȈȊȓȍȕȐȍ ǮǾ ȗȘȖȌțȒȚȖȊ
ǴȈȘȒȍȚȐȕȋ Ȑ țȗȘȈȊȓȍȕȐȍ ȗȘȍȌȓȖȎȍȕȐȍȔ țșȓțȋ
ǸȈȏȘȈȉȖȚȒȈ Ȑ țȗȘȈȊȓȍȕȐȍ țșȓțȋȈȔȐ
ǸȈȏȘȈȉȖȚȒȈ Ȑ țȗȘȈȊȓȍȕȐȍ ȘȍșțȘșȈȔȐ
ǸȈȏȘȈȉȖȚȒȈ Ȑ țȗȘȈȊȓȍȕȐȍ ȞȍȗȖȟȒȈȔȐ ȗȖșȚȈȊȖȒ
ȅȒșȗȓțȈȚȈ-ȞȐȖȕȕȈȧ ȗȖȌȌȍȘȎȒȈ Ȑ ȖȉȍșȗȍȟȍȕȐȍ ȋȖȚȖȊȕȖșȚȐ
ǰșȗȖȓȕȍȕȐȍ țșȓțȋȐ (Fulfilment)
ǫȈȘȈȕȚȐȘȖ-ȊȈȕȐȍ țșȓțȋȐ (Assurance)
ǸȈșȟȨȚ ȏȈ țșȓțȋț
(Billing)
ǻȗȘȈȊȓȍȕȐȍ ȊȏȈȐȔȖȖȚȕȖȠȍȕȐȧȔȐ ș ȗȖȓȤȏȖȊȈȚȍȓȧȔȐ
ȅȒșȗȓțȈȚȈȞȐȧ Ȑ țȗȘȈȊȓȍȕȐȍ țșȓțȋȈȔȐ
ȅȒșȗȓțȈȚȈȞȐȧ Ȑ țȗȘȈȊȓȍȕȐȍ ȘȍșțȘșȈȔȐ(ȗȘȖȋȘȈȔȔȕȣȍ ȗȘȐȓȖȎȍȕȐȧ,ȒȖȔȗȤȦȚȍȘȣ,șȘȍȌșȚȊȈ șȊȧȏȐ)
ǻȗȘȈȊȓȍȕȐȍ ȊȏȈȐȔȖȖȚȕȖȠȍȕȐȧȔȐ ș ȗȈȘȚȕȨȘȈȔȐ Ȑ ȗȖșȚȈȊȡȐȒȈȔȐ
ǻȗȘȈȊȓȍȕȐȍ șȚȘȈȚȍȋȐȟȍșȒȐȔ ȗȓȈȕȐȘȖȊȈȕȐȍȔ, ȉȘȥȕȌȈȔȐ,ȚȖȘȋȖȊȣȔȐ ȔȈȘȒȈȔȐ,
ȜȐȕȈȕșȖȊȖ-ȥȒȖȕȖȔȐȟȍșȒȖȑ ȌȍȧȚȍȓȤȕȖșȚȤȦ Ȑ ȈȒȞȐȖȕȍȘȕȣȔ ȒȈȗȐȚȈȓȖȔ
ǻȗȘȈȊȓȍȕȐȍ ȒȈȟȍșȚȊȖȔ,ȗȍȘșȖȕȈȓȖȔ.
ȔȈȘȒȍȚȐȕȋ,ȗȓȈȕȐȘȖȊȈȕȐȍ ȐȕȜȖȘȔȈȞȐȖȕȕȖȑ ȐȕȜȘȈșȚȘțȒȚțȘȣ
ǻȗȘȈȊȓȍȕȐȍ ȐșșȓȍȌȖȊȈȕȐȧȔȐ Ȑ ȘȈȏȘȈȉȖȚȒȈȔȐ,ȉȍȏȖȗȈșȕȖșȚȤ
țȗȘȈȊȓȍȕȐȍ ȘȐșȒȈȔȐ.
Ɋɢɫɭɧɨɤ 2.4 – ɍɪɨɜɟɧɶ 1 ɩɪɟɞɫɬɚɜɥɟɧɢɹ ɫɯɟɦɵ ɛɢɡɧɟɫɩɪɨɰɟɫɫɨɜ ɨɩɟɪɚ-ɬɨɪɚ ɫɜɹɡɢ
ɗɬɨ ɜɵɡɜɚɧɨ ɬɟɦ, ɱɬɨ ɩɪɨɰɟɫɫɵ, ɫɨɫɬɚɜɥɹɸɳɢɟ FAB, ɩɪɨɢɫɯɨɞɹɬ ɜ ɪɟ-ɚɥɶɧɨɦ ɦɚɫɲɬɚɛɟ ɜɪɟɦɟɧɢ ɢ ɨɩɢɫɵɜɚɟɦɨɟ ɮɭɧɤɰɢɨɧɚɥɶɧɨɟ ɪɚɡɞɟɥɟɧɢɟ ɩɨɞ-ɱɺɪɤɢɜɚɟɬ ɧɟɨɛɯɨɞɢɦɨɫɬɶ ɚɜɬɨɦɚɬɢɡɚɰɢɢ ɩɪɨɰɟɫɫɨɜ FAB ɞɥɹ ɩɨɫɬɨɹɧɧɨɣ ɢ ɫɜɨɟɜɪɟɦɟɧɧɨɣ ɩɨɞɞɟɪɠɤɢ ɩɨɥɶɡɨɜɚɬɟɥɟɣ. ɉɪɨɰɟɫɫɵ FAB ɢɦɟɸɬ ɩɪɹɦɵɟ ɢɧ-ɬɟɪɮɟɣɫɵ ɫ ɩɨɥɶɡɨɜɚɬɟɥɹɦɢ ɭɫɥɭɝ ɫɜɹɡɢ ɢ ɧɚɯɨɞɹɬɫɹ ɜ ɰɟɧɬɪɟ ɩɪɨɢɡɜɨɞɫɬɜɟɧ-ɧɨɣ ɞɟɹɬɟɥɶɧɨɫɬɢ ɨɩɟɪɚɬɨɪɚ ɫɜɹɡɢ.
ɋɬɪɚɬɟɝɢɹ ɪɚɡɜɢɬɢɹ (Strategy & Commit), ɭɩɪɚɜɥɟɧɢɟ ɠɢɡɧɟɧɧɵɦ ɰɢɤ-ɥɨɦ (ɀɐ)ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ (Infrastructure Lifecycle Management) ɢ ɭɩɪɚɜɥɟɧɢɟ ɠɢɡɧɟɧɧɵɦ ɰɢɤɥɨɦ ɩɪɨɞɭɤɬɨɜ (Product Lifecycle Management) ɨɛɴɟɞɢɧɟɧɵ ɜ ɪɚɦɤɚɯ ɝɪɭɩɩɵ ɋɬɪɚɬɟɝɢɹ, ɢɧɮɪɚɫɬɪɭɤɬɭɪɚ, ɩɪɨɞɭɤɬ (Service, infrastructure and product, SIP). Ɉɧɢ, ɜ ɨɬɥɢɱɢɟ ɨɬ ɷɤɫɩɥɭɚɬɚɰɢɨɧɧɵɯ ɨɩɟɪɚɰɢɣ, ɧɟ ɫɜɹɡɚɧɵ ɫ ɧɟɩɨɫɪɟɞɫɬɜɟɧɧɨɣ ɩɨɞɞɟɪɠɤɨɣ ɩɨɥɶɡɨɜɚɬɟɥɟɣ ɢ ɧɟ ɮɭɧɤɰɢɨɧɢɪɭɸɬ ɜ ɪɟ-ɚɥɶɧɨɦ ɦɚɫɲɬɚɛɟ ɜɪɟɦɟɧɢ. Ⱦɥɹ ɫɨɡɞɚɧɢɹ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ ɬɟɥɟɤɨɦɦɭɧɢɤɚ-ɰɢɣ, ɫɬɪɨɢɬɟɥɶɫɬɜɚ ɡɞɚɧɢɣ ɢ ɫɨɨɪɭɠɟɧɢɣ ɬɪɟɛɭɸɬɫɹ ɦɟɫɹɰɵ ɢ ɝɨɞɵ, ɜ ɬɨ ɜɪɟ-ɦɹ ɤɚɤ ɞɥɹ ɩɪɨɜɟɪɤɢ ɫɨɫɬɨɹɧɢɹ ɫɱɺɬɚ ɩɨɥɶɡɨɜɚɬɟɥɹ ɩɟɪɟɞ ɭɫɬɚɧɨɜɥɟɧɢɟɦ ɫɟ-ɚɧɫɚ ɫɜɹɡɢ ɬɪɟɛɭɸɬɫɹ ɫɟɤɭɧɞɵ.
ɉɪɨɰɟɫɫɵ SIP ɧɟɨɛɯɨɞɢɦɵ ɞɥɹ ɝɚɪɚɧɬɢɢ ɬɨɝɨ, ɱɬɨ ɷɤɫɩɥɭɚɬɚɰɢɨɧɧɵɟ ɩɪɨɰɟɫɫɵ ɩɨɥɶɡɨɜɚɬɟɥɹ (customer ɨperations processes) ɩɨɥɧɨɫɬɶɸ ɨɬɜɟɱɚɸɬ
ɬɪɟɛɨɜɚɧɢɹɦ ɤɥɢɟɧɬɚ, ɜ ɬɨɦ ɱɢɫɥɟ ɜ ɱɚɫɬɢ ɫɪɨɤɨɜ ɩɪɟɞɨɫɬɚɜɥɟɧɢɹ, ɫɬɨɢɦɨɫɬɢ, ɭɪɨɜɧɹ ɩɨɞɞɟɪɠɤɢ ɢ ɞɨɫɬɭɩɧɨɫɬɢ ɭɫɥɭɝɢ.
ɇɚɩɪɢɦɟɪ, ɪɚɡɜɢɬɢɟ ɫɢɫɬɟɦɵ ɫɢɝɧɚɥɢɡɚɰɢɢ ɈɄɋʋ7 ɤɚɤ ɫɬɪɚɬɟɝɢɱɟɫɤɨɟ ɧɚɩɪɚɜɥɟɧɢɟ ɫɨɜɟɪɲɟɧɫɬɜɨɜɚɧɢɹ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ ɫɞɟɥɚɥɨ ɜɨɡɦɨɠɧɵɦ ɩɪɟ-ɞɨɫɬɚɜɥɟɧɢɟ ɭɫɥɭɝɢ ɦɟɠɞɭɝɨɪɨɞɧɨɣ ɜɢɞɟɨɤɨɧɮɟɪɟɧɰɫɜɹɡɢ ɩɨ ɬɟɯɧɨɥɨɝɢɢ ɐɋɂɋ (ɬɨɥɶɤɨ ɰɢɮɪɨɜɢɡɚɰɢɢ ɦɚɝɢɫɬɪɚɥɶɧɨɣ ɩɟɪɜɢɱɧɨɣ ɫɟɬɢ ɛɵɥɨ ɧɟɞɨɫɬɚ-ɬɨɱɧɨ). ɉɪɨɰɟɫɫɵ SIP ɧɟ ɢɦɟɸɬ ɩɪɹɦɵɯ ɢɧɬɟɪɮɟɣɫɨɜ ɫ ɩɨɥɶɡɨɜɚɬɟɥɹɦɢ ɭɫɥɭɝ ɫɜɹɡɢ, ɯɨɬɹ ɢ ɤɪɢɬɢɱɟɫɤɢ ɜɚɠɧɵ ɞɥɹ ɩɪɨɢɡɜɨɞɫɬɜɟɧɧɨɣ ɞɟɹɬɟɥɶɧɨɫɬɢ ɩɪɟɞ-ɩɪɢɹɬɢɹ ɫɜɹɡɢ ɜ ɰɟɥɨɦ.
Cɯɟɦɚ ɭɪɨɜɧɹ 2, ɩɨɥɭɱɚɟɦɚɹ ɢɡ ɫɯɟɦɵ ɭɪɨɜɧɹ 1 ɞɥɹ ɩɪɨɰɟɫɫɨɜ ɭɩɪɚɜɥɟ-ɧɢɹ ɢ ɷɤɫɩɥɭɚɬɚɰɢɢ ɢɦɟɟɬ ɜɢɞ (ɫɦ. ɪɢɫɭɧɨɤ 2.5) ɫɨɝɥɚɫɧɨ Ɋɟɤ. Ɇɋɗ–Ɍ M.3050.2. ɉɪɟɞɫɬɚɜɥɟɧɧɵɟ ɩɪɨɰɟɫɫɵ ɧɚ ɪɢɫ. 2.5 ɨɛɟɫɩɟɱɢɜɚɸɬ ɩɨɞɞɟɪɠɤɭ ɜ ɚɤɬɭɚɥɶɧɨɦ ɫɨɫɬɨɹɧɢɢ ɡɧɚɧɢɣ ɢ ɢɧɮɨɪɦɚɰɢɢ ɨ ɞɨɫɬɭɩɧɵɯ ɪɟɫɭɪɫɚɯ ɢ ɜɨɡ-ɦɨɠɧɨɫɬɹɯ ɩɨ ɭɩɪɚɜɥɟɧɢɸ ɢɫɩɨɥɶɡɭɟɦɵɦɢ ɪɟɫɭɪɫɚɦɢ ɞɥɹ ɩɪɟɞɨɫɬɚɜɥɟɧɢɹ ɢ ɩɨɞɞɟɪɠɤɢ ɭɫɥɭɝ ɫɜɹɡɢ ɡɚɩɪɚɲɢɜɚɟɦɵɯ ɢɥɢ ɩɪɟɞɥɚɝɚɟɦɵɯ ɩɨɥɶɡɨɜɚɬɟɥɹɦ ɭɫɥɭɝ ɫɜɹɡɢ. ɋɸɞɚ ɠɟ ɨɬɧɨɫɹɬɫɹ ɜɫɟ ɩɪɨɰɟɫɫɵ, ɫɜɹɡɚɧɧɵɟ ɫ ɮɭɧɤɰɢɹɦɢ ɩɪɹ-ɦɨɝɨ ɭɩɪɚɜɥɟɧɢɹ ɪɟɫɭɪɫɚɦɢ ɨɩɟɪɚɬɨɪɚ ɫɜɹɡɢ ɩɨ ɩɪɢɧɰɢɩɭ «ɢɡ ɤɨɧɰɚ – ɜ ɤɨ-ɧɟɰ» ɩɪɢ ɩɪɟɞɨɫɬɚɜɥɟɧɢɢ ɭɫɥɭɝ. Ɉɞɧɚ ɢɡ ɛɚɡɨɜɵɯ ɮɭɧɤɰɢɣ – ɫɛɨɪ ɢɧɮɨɪɦɚ-ɰɢɢ ɢɡ ɫɟɬɟɜɵɯ ɷɥɟɦɟɧɬɨɜ ɢɥɢ ɋɍɗɋ ɨ ɧɚɥɢɱɢɢ ɢ ɫɨɫɬɨɹɧɢɢ ɪɟɫɭɪɫɨɜ; ɜ ɞɚɥɶɧɟɣɲɟɦ ɨɫɭɳɟɫɬɜɥɹɟɬɫɹ ɢɧɬɟɝɪɚɰɢɹ, ɤɨɪɪɟɥɢɪɨɜɚɧɢɟ ɢ ɩɪɟɞɨɫɬɚɜɥɟɧɢɟ ɫɨɛɪɚɧɧɵɯ ɞɚɧɧɵɯ ɜ ɜɢɞɟ ɫɨɨɬɜɟɬɫɬɜɭɸɳɟɣ ɢɧɮɨɪɦɚɰɢɢ ɞɥɹ ɫɢɫɬɟɦ ɭɩɪɚɜ-ɥɟɧɢɹ ɭɫɥɭɝɚɦɢ ɢɥɢ ɛɢɡɧɟɫ-ɫɢɫɬɟɦ. Ɏɭɧɤɰɢɨɧɚɥɶɧɨɟ ɫɨɞɟɪɠɚɧɢɟ ɩɪɨɰɟɫɫɨɜ ɧɚ ɪɢɫɭɧɤɟ 2.5 ɫɥɟɞɭɸɳɟɟ.
Ɋɢɫɭɧɨɤ 2.5 – ɍɪɨɜɟɧɶ 2 ɨɩɢɫɚɧɢɹ ɭɩɪɚɜɥɟɧɢɹ ɢ ɷɤɫɩɥɭɚɬɚɰɢɢ ɪɟɫɭɪɫɚ [Resource Management & Operations, RMO]
ɍɩɪɚɜɥɟɧɢɟ ɢ ɷɤɫɩɥɭɚɬɚɰɢɢ ɞɥɹ ɩɨɞɞɟɪɠɤɢ ɢ ɨɛɟɫɩɟɱɟɧɢɹ ɝɨɬɨɜ-ɧɨɫɬɢ ɪɟɫɭɪɫɨɜ [Resource Management and Operation Support and Readness]
ɩɪɟɞɧɚɡɧɚɱɟɧɵ ɞɥɹ ɭɩɪɚɜɥɟɧɢɹ ɪɟɫɭɪɫɨɦ (ɪɟɫɭɪɫɚɦɢ) ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ,
ɱɬɨ-ɛɵ ɨɛɟɫɩɟɱɢɬɶ ɞɨɫɬɭɩɧɨɫɬɶ ɩɪɨɝɪɚɦɦɧɵɯ ɩɪɢɥɨɠɟɧɢɣ, ɪɟɫɭɪɫɨɜ ɜɵɱɢɫɥɢ-ɬɟɥɶɧɨɣ ɬɟɯɧɢɤɢ ɢ ɫɟɬɟɜɵɯ ɪɟɫɭɪɫɨɜ ɞɥɹ ɩɨɞɞɟɪɠɤɢ ɩɪɨɰɟɫɫɨɜ FAB. ɗɬɢ ɩɪɨɰɟɫɫɵ ɨɛɟɫɩɟɱɢɜɚɸɬ ɤɨɧɬɪɨɥɶ ɪɚɛɨɬɨɫɩɨɫɨɛɧɨɫɬɢ ɪɟɫɭɪɫɚ ɧɚ ɨɛɴɟɤɬɚɯ ɜɜɨɞɚ ɫ ɰɟɥɶɸ ɩɪɨɜɟɞɟɧɢɹ ɚɧɚɥɢɡɚ ɞɨɫɬɭɩɧɨɫɬɢ ɢ ɩɪɨɢɡɜɨɞɢɬɟɥɶɧɨɫɬɢ (ɷɤɫ-ɩɥɭɚɬɚɰɢɨɧɧɵɯ ɤɚɱɟɫɬɜ) ɢɫɩɨɥɶɡɭɟɦɵɯ ɪɟɫɭɪɫɨɜ ɜɨ ɜɪɟɦɟɧɢ, ɜɤɥɸɱɚɹ ɚɧɚɥɢɡ ɬɪɟɧɞɨɜ ɢ ɩɪɨɝɧɨɡɢɪɨɜɚɧɢɟ. Ɉɫɭɳɟɫɬɜɥɹɟɬɫɹ ɭɩɪɚɜɥɟɧɢɟ ɤɚɱɟɫɬɜɨɦ ɬɟɯɧɢɱɟ-ɫɤɨɝɨ ɭɱɺɬɚ ɜɤɥɸɱɟɧɧɵɯ ɪɟɫɭɪɫɨɜ. Ɉɫɭɳɟɫɬɜɥɹɟɬɫɹ ɩɪɨɚɤɬɢɜɧɵɣ ɦɟɧɟɞɠ-ɦɟɧɬ, ɮɨɪɦɢɪɨɜɚɧɢɟ ɢ ɭɩɪɚɜɥɟɧɢɟ ɩɨɬɨɤɚɦɢ ɪɚɛɨɬ (ɡɚɞɚɧɢɣ) ɞɥɹ ɩɨɞɞɟɪɠɤɢ ɩɪɨɰɟɫɫɨɜ eTOM. ȼ ɪɚɦɤɚɯ ɞɚɧɧɵɯ ɩɪɨɰɟɫɫɨɜ ɨɫɭɳɟɫɬɜɥɹɟɬɫɹ ɭɩɪɚɜɥɟɧɢɟ ɪɟɦɨɧɬɧɵɦɢ ɪɚɛɨɬɚɦɢ, ɡɚɦɟɧɨɣ ɢ ɜɨɫɫɬɚɧɨɜɥɟɧɢɟɦ ɨɛɨɪɭɞɨɜɚɧɢɟ, ɬɪɚɧɫɩɨɪ-ɬɢɪɨɜɤɚ ɢ ɪɚɫɩɪɟɞɟɥɟɧɢɟ ɪɟɫɭɪɫɚ.
Ɉɛɟɫɩɟɱɟɧɢɟ ɪɟɫɭɪɫɨɜ [Resource provisioning] – ɡɞɟɫɶ ɨɫɭɳɟɫɬɜɥɹɟɬɫɹ ɤɨɦɩɥɟɤɫɧɚɹ ɩɨɞɝɨɬɨɜɤɚ ɮɢɡɢɱɟɫɤɨɝɨ ɢ ɥɨɝɢɱɟɫɤɨɝɨ ɪɟɫɭɪɫɚ ɞɥɹ ɢɧɞɢɜɢɞɭ-ɚɥɶɧɵɯ ɩɨɥɶɡɨɜɚɬɟɥɟɣ ɢɥɢ ɝɪɭɩɩ (ɤɚɬɟɝɨɪɢɣ) ɩɨɥɶɡɨɜɚɬɟɥɟɣ, ɜɤɥɸɱɚɹ ɨɩɪɟ-ɞɟɥɟɧɢɟ ɦɟɫɬɨɩɨɥɨɠɟɧɢɹ ɭɤɚɡɚɧɧɨɝɨ ɪɟɫɭɪɫɚ, ɟɝɨ ɢɧɫɬɚɥɥɹɰɢɸ, ɤɨɧɮɢɝɭɪɚ-ɰɢɸ, ɚɤɬɢɜɚɰɢɸ, ɜɨɫɫɬɚɧɨɜɥɟɧɢɟ ɩɨɫɥɟ ɩɨɜɪɟɠɞɟɧɢɣ, ɬɟɫɬɢɪɨɜɚɧɢɟ ɧɚ ɩɪɟɞ-ɦɟɬ ɫɨɨɬɜɟɬɫɬɜɢɹ ɭɫɥɨɜɢɹɦ ɧɚ ɩɪɟɞɨɫɬɚɜɥɟɧɢɟ ɭɫɥɭɝ ɢɥɢ ɜ ɨɬɜɟɬ ɧɚ ɡɚɩɪɨɫ ɨɬ ɞɪɭɝɢɯ ɩɪɨɰɟɫɫɨɜ ɞɥɹ ɫɧɢɠɟɧɢɹ ɧɟɛɥɚɝɨɩɪɢɹɬɧɵɯ ɩɨɫɥɟɞɫɬɜɢɣ ɨɬ ɤɪɚɬɤɨ-ɜɪɟɦɟɧɧɨɝɨ ɭɦɟɧɶɲɟɧɢɹ ɺɦɤɨɫɬɢ ɞɨɫɬɭɩɧɵɯ ɪɟɫɭɪɫɨɜ, ɜ ɬɨɦ ɱɢɫɥɟ ɩɪɢ ɧɟɢɫ-ɩɪɚɜɧɨɫɬɹɯ ɢɥɢ ɨɬɤɚɡɚɯ ɨɛɨɪɭɞɨɜɚɧɢɹ. ɉɪɢ ɨɫɭɳɟɫɬɜɥɟɧɢɢ ɞɚɧɧɨɝɨ ɩɪɨɰɟɫ-ɫɚ ɦɨɠɟɬ ɨɫɭɳɟɫɬɜɥɹɬɶɫɹ ɨɛɧɨɜɥɟɧɢɟ ɫɜɟɞɟɧɢɣ ɨ ɬɟɯɧɢɱɟɫɤɨɦ ɭɱɺɬɟ ɪɟɫɭɪɩɪɨɰɟɫ-ɫɚ.
ȼɫɟ ɢɡɦɟɧɟɧɢɹ ɩɨ ɪɟɫɭɪɫɭ, ɤɨɬɨɪɵɣ ɢɫɩɨɥɶɡɭɸɬ ɬɟ ɢɥɢ ɢɧɵɟ ɩɨɥɶɡɨɜɚɬɟɥɢ, ɞɨɥɠɧɵ ɨɬɪɚɠɚɬɶɫɹ ɜ ɛɚɡɟ ɞɚɧɧɵɯ ɫɟɬɟɜɵɯ ɪɟɫɭɪɫɨɜ.
ɍɩɪɚɜɥɟɧɢɟ ɩɪɢ ɩɨɜɪɟɠɞɟɧɢɢ ɪɟɫɭɪɫɨɜ [Resource trouble management] – ɩɪɨɰɟɫɫɵ ɩɪɟɞɭɫɦɚɬɪɢɜɚɸɬ ɪɟɝɭɥɹɪɧɵɣ, ɩɨɫɬɨɹɧɧɵɣ ɦɨɧɢ-ɬɨɪɢɧɝ ɫɨɨɛɳɟɧɢɣ ɨ ɬɟɯɧɢɱɟɫɤɢɯ, ɬɟɯɧɨɥɨɝɢɱɟɫɤɢɯ ɢɥɢ ɚɞɦɢɧɢɫɬɪɚɬɢɜɧɵɯ ɩɪɨɛɥɟɦɚɯ ɢ ɩɨɜɪɟɠɞɟɧɢɹɯ, ɢɦɟɸɳɢɯɫɹ ɫ ɢɫɩɨɥɶɡɨɜɚɧɢɟɦ ɪɟɫɭɪɫɚ ɫ ɰɟɥɶɸ ɩɨɥɭɱɢɬɶ ɢɧɮɨɪɦɚɰɢɸ ɨ ɫɬɟɩɟɧɢ ɷɮɮɟɤɬɢɜɧɨɫɬɢ ɢɫɩɨɥɶɡɨɜɚɧɢɹ ɪɟɫɭɪɫɚ.
ɋɭɬɶ ɫɨɫɬɨɢɬ ɜ ɨɩɟɪɟɠɚɸɳɟɦ ɪɟɲɟɧɢɢ ɩɪɨɛɥɟɦ, ɟɳɺ ɞɨ ɬɨɝɨ, ɤɚɤ ɩɨɹɜɹɬɫɹ ɩɪɟɬɟɧɡɢɢ ɢɥɢ ɠɚɥɨɛɵ ɩɨɥɶɡɨɜɚɬɟɥɟɣ. ɋɸɞɚ ɠɟ ɨɬɧɨɫɹɬɫɹ ɩɪɨɰɟɫɫɵ ɜɨɫɫɬɚ-ɧɨɜɥɟɧɢɹ ɩɨɫɥɟ ɩɨɜɪɟɠɞɟɧɢɣ, ɝɟɧɟɪɚɰɢɹ ɫɨɨɛɳɟɧɢɣ ɨɛɨ ɜɫɟɯ ɷɬɚɩɚɯ ɢ ɪɟɚɥɢ-ɡɭɟɦɵɯ ɩɪɨɰɟɫɫɚɯ, ɜɤɥɸɱɚɹ ɬɪɚɫɫɢɪɨɜɚɧɢɟ ɪɚɛɨɬ ɩɨ ɪɟɦɨɧɬɭ ɢ ɜɨɫɫɬɚɧɨɜɥɟ-ɧɢɸ, ɚ ɬɚɤɠɟ ɫɨɨɬɜɟɬɫɬɜɭɸɳɢɟ ɫɨɨɛɳɟɧɢɹ ɜ ɫɬɨɪɨɧɭ ɩɨɥɶɡɨɜɚɬɟɥɟɣ ɢ ɫɢɫɬɟ-ɦɵ ɭɩɪɚɜɥɟɧɢɹ ɭɫɥɭɝɚɦɢ.
Ⱥɧɚɥɢɡ ɷɤɫɩɥɭɚɬɚɰɢɨɧɧɵɯ ɤɚɱɟɫɬɜ (ɩɪɨɢɡɜɨɞɢɬɟɥɶɧɨɫɬɢ) ɪɟɫɭɪɫɨɜ [Resource performance management] – ɜ ɪɚɦɤɚɯ ɞɚɧɧɵɯ ɩɪɨɰɟɫɫɨɜ ɨɫɭɳɟɫɬ-ɜɥɹɟɬɫɹ ɤɨɦɩɥɟɤɫɧɵɣ ɤɨɧɬɪɨɥɶ, ɦɨɧɢɬɨɪɢɧɝ, ɚɧɚɥɢɡ ɷɤɫɩɥɭɚɬɚɰɢɨɧɧɵɯ ɤɚ-ɱɟɫɬɜ ɢ ɯɚɪɚɤɬɟɪɢɫɬɢɤ ɪɟɫɭɪɫɚ. ɗɬɢ ɩɪɨɰɟɫɫɵ ɩɪɟɞɭɫɦɚɬɪɢɜɚɸɬ ɤɨɧɬɪɨɥɶ ɫɜɨɟɜɪɟɦɟɧɧɨɝɨ ɜɨɫɫɬɚɧɨɜɥɟɧɢɹ ɷɤɫɩɥɭɚɬɚɰɢɨɧɧɵɯ (ɪɚɛɨɱɢɯ) ɯɚɪɚɤɬɟɪɢɫɬɢɤ ɪɟɫɭɪɫɚ ɞɨ ɭɪɨɜɧɹ, ɩɪɟɞɭɫɦɨɬɪɟɧɧɨɝɨ ɤɚɱɟɫɬɜɨɦ ɩɪɟɞɨɫɬɚɜɥɟɧɢɹ ɭɫɥɭɝɢ.
ɋɛɨɪ ɢ ɪɚɫɩɪɨɫɬɪɚɧɟɧɢɟ ɞɚɧɧɵɯ ɨ ɪɟɫɭɪɫɨɜ [Resource data collection and distribution] – ɞɚɧɧɵɟ ɩɪɨɰɟɫɫɵ ɩɪɟɞɭɫɦɚɬɪɢɜɚɸɬ ɨɛɴɟɞɢɧɟɧɢɟ ɫɜɟɞɟ-ɧɢɣ ɨɛ ɢɧɬɟɧɫɢɜɧɨɫɬɢ ɢɫɩɨɥɶɡɨɜɚɧɢɹ ɪɟɫɭɪɫɚ, ɫɜɟɞɟɧɢɹ ɨɛ ɷɤɫɩɥɭɚɬɚɰɢɨɧ-ɧɨɦ ɫɨɫɬɨɹɧɢɢ ɪɟɫɭɪɫɚ ɞɥɹ ɨɫɬɚɥɶɧɵɯ ɩɪɨɰɟɫɫɨɜ. Ⱦɚɧɧɵɟ ɩɪɨɰɟɫɫɵ ɫɜɹɡɚɧɵ ɫɨ ɫɛɨɪɨɦ ɢ ɨɛɪɚɛɨɬɤɨɣ ɢɧɮɨɪɦɚɰɢɢ ɨɬ ɪɚɡɥɢɱɧɵɯ ɢɫɬɨɱɧɢɤɨɜ, ɩɨɷɬɨɦɭ ɡɞɟɫɶ ɪɟɚɥɢɡɭɸɬɫɹ ɩɪɨɰɟɞɭɪɚ ɮɢɥɶɬɪɚɰɢɢ, ɚɝɪɟɝɚɰɢɢ, ɮɨɪɦɚɬɢɪɨɜɚɧɢɹ, ɩɪɟ-ɨɛɪɚɡɨɜɚɧɢɹ ɢ ɤɨɪɪɟɥɹɰɢɢ ɩɨ ɨɬɧɨɲɟɧɢɸ ɤ ɢɧɮɨɪɦɚɰɢɢ, ɤɨɬɨɪɚɹ ɛɭɞɟɬ ɞɨɫ-ɬɭɩɧɚ ɞɪɭɝɢɦ ɩɪɨɰɟɫɫɚɦ.
Ⱦɥɹ ɰɟɥɟɣ ɧɚɫɬɨɹɳɟɣ ɤɧɢɝɢ ɧɚɢɛɨɥɟɟ ɜɚɠɧɵɦ ɹɜɥɹɟɬɫɹ ɞɟɤɨɦɩɨɡɢɰɢɹ ɩɪɨɰɟɫɫɚ ɭɩɪɚɜɥɟɧɢɹ ɢ ɷɤɫɩɥɭɚɬɚɰɢɢ ɞɥɹ ɩɨɞɞɟɪɠɤɢ ɢ ɨɛɟɫɩɟɱɟɧɢɹ ɝɨɬɨɜɧɨ-ɫɬɢ ɪɟɫɭɪɫɨɜ. ɗɬɨ ɩɪɨɰɟɫɫ ɞɟɤɨɦɩɨɡɢɪɭɟɬɫɹ ɞɨ ɭɪɨɜɧɹ 3 ɜ ɫɨɨɬɜɟɬɫɬɜɢɢ ɫ ɪɢ-ɫɭɧɤɨɦ 2.6. ɍɩɪɚɜɥɟɧɢɟ ɢɧɮɪɚɫɬɪɭɤɬɭɪɨɣ ɪɟɫɭɪɫɨɜ ɨɛɟɫɩɟɱɢɜɚɟɬ ɝɨɬɨɜɧɨɫɬɶ ɢ ɞɨɫɬɭɩɧɨɫɬɶ ɫɨɨɬɜɟɬɫɬɜɭɸɳɢɯ ɩɪɨɝɪɚɦɦɧɵɯ ɩɪɢɥɨɠɟɧɢɣ, ɪɟɫɭɪɫɨɜ ɜɵɱɢɫ-ɥɢɬɟɥɶɧɨɣ ɬɟɯɧɢɤɢ ɢ ɫɟɬɟɜɵɯ ɪɟɫɭɪɫɨɜ ɞɥɹ ɩɨɞɞɟɪɠɤɢ ɩɪɨɰɟɫɫɨɜ ɢɫɩɨɥɧɟɧɢɹ ɭɫɥɭɝɢ, ɝɚɪɚɧɬɢɢ ɭɫɥɭɝɢ ɢ ɪɚɫɱɺɬɨɜ ɡɚ ɭɫɥɭɝɭ. Ɂɞɟɫɶ ɠɟ ɪɟɚɥɢɡɭɟɬɫɹ ɦɨɧɢɬɨ-ɪɢɧɝ ɢ ɮɨɪɦɢɪɨɜɚɧɢɟ ɨɬɱɺɬɨɜ ɨ ɜɨɡɦɨɠɧɨɫɬɹɯ ɢ ɫɬɨɢɦɨɫɬɢ ɪɟɫɭɪɫɨɜ ɞɥɹ ɩɪɨɰɟɫɫɨɜ FAB. ɋɨɞɟɪɠɚɧɢɟ ɩɪɨɰɟɫɫɨɜ ɜ ɫɨɨɬɜɟɬɫɬɜɢɢ ɫ ɪɢɫɭɧɤɨɦ 2.6 ɢɦɟɟɬ ɜɢɞ:
Ɋɢɫɭɧɨɤ 2.6 – ɍɪɨɜɟɧɶ 3 ɨɩɢɫɚɧɢɹ ɩɪɨɰɟɫɫɚ «ɍɩɪɚɜɥɟɧɢɟ ɢ ɷɤɫɩɥɭɚɬɚɰɢɹ ɞɥɹ ɩɨɞɞɟɪɠɤɢ ɢ ɨɛɟɫɩɟɱɟɧɢɹ ɝɨɬɨɜɧɨɫɬɢ ɪɟɫɭɪɫɨɜ»
[Resource Management & Operations, RMO]
ɇɚɥɢɱɢɟ ɜɨɡɦɨɠɧɨɫɬɢ ɨɛɟɫɩɟɱɟɧɢɹ ɪɚɛɨɬɵ (ɡɚɩɭɫɤɚ) ɪɟɫɭɪɫɚ [Enable resource provisioning]– ɞɚɧɧɵɟ ɩɪɨɰɟɫɫɵ ɩɪɟɞɧɚɡɧɚɱɟɧɵ ɞɥɹ ɩɥɚɧɢ-ɪɨɜɚɧɢɹ ɢ ɜɧɟɞɪɟɧɢɹ ɧɨɜɨɣ ɢɥɢ ɦɨɞɟɪɧɢɡɚɰɢɹ ɫɭɳɟɫɬɜɭɸɳɟɣ
ɢɧɮɪɚɫɬɪɭɤɬɭ-ɪɵ ɫ ɬɟɦ, ɱɬɨɛɵ ɫɭɳɟɫɬɜɨɜɚɥɚ ɜɨɡɦɨɠɧɨɫɬɶ ɩɨɞɞɟɪɠɤɢ ɩɪɨɰɟɫɫɨɜ ɨɛɟɫɩɟɱɟ-ɧɢɹ ɪɟɫɭɪɫɨɜ, ɚ ɬɚɤɠɟ ɩɪɨɰɟɫɫɨɜ ɦɨɧɢɬɨɪɢɧɝɚ, ɭɩɪɚɜɥɟɧɢɹ ɢ ɨɬɱɺɬɧɨɫɬɢ ɨ ɜɨɡɦɨɠɧɨɫɬɹɯ ɩɪɨɰɟɫɫɨɜ ɨɛɟɫɩɟɱɟɧɢɹ ɪɟɫɭɪɫɨɜ. ɋɸɞɚ ɜɤɥɸɱɚɸɬɫɹ ɩɥɚɧɢɪɨ-ɜɚɧɢɟ ɢ ɭɩɪɚɜɥɟɧɢɟ ɺɦɤɨɫɬɶɸ, ɜ ɬɨɦ ɱɢɫɥɟ ɫɟɬɢ ɫɜɹɡɢ, ɨɩɪɟɞɟɥɟɧɢɟ ɢ ɦɨɧɢ-ɬɨɪɢɧɝ ɨɪɝɚɧɢɡɚɰɢɨɧɧɵɯ ɩɪɨɰɟɫɫɨɜ; ɫɨɡɞɚɧɢɟ ɜɧɟɞɪɟɧɢɟ, ɦɨɞɢɮɢɤɚɰɢɹ ɢ ɨɛ-ɧɨɜɥɟɧɢɟ ɫɪɟɞɫɬɜ, ɫ ɩɨɦɨɳɶɸ ɤɨɬɨɪɵɯ ɮɨɪɦɢɪɭɟɬɫɹ ɧɟɨɛɯɨɞɢɦɚɹ ɢɧɮɪɚ-ɫɬɪɭɤɬɭɪɚ, ɜ ɬɨɦ ɱɢɫɥɟ ɬɟɯɧɢɱɟɫɤɢɣ ɭɱɺɬ ɪɟɫɭɪɫɨɜ. ɗɬɨɬ ɠɟ ɩɪɨɰɟɫɫ ɢɫɩɨɥɶ-ɡɭɸɬɫɹ ɞɥɹ ɪɚɡɪɚɛɨɬɤɢ ɢ ɩɪɢɦɟɧɟɧɢɹ ɩɪɨɰɟɞɭɪ ɬɟɯɧɢɱɟɫɤɨɣ ɷɤɫɩɥɭɚɬɚɰɢɢ, ɦɨɧɢɬɨɪɢɧɝɚ ɢɫɩɨɥɶɡɭɟɦɨɣ ɺɦɤɨɫɬɢ, ɭɩɪɚɜɥɟɧɢɹ ɜɨɫɫɬɚɧɨɜɥɟɧɢɹ ɪɟɫɭɪɫɨɜ, ɨɛɧɨɜɥɟɧɢɹ ɫɜɟɞɟɧɢɣ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɪɟɫɭɪɫɨɜ ɩɪɢ ɥɸɛɵɯ ɢɡɦɟɧɟɧɢɹɯ ɞɨɫɬɭɩɧɨɣ ɺɦɤɨɫɬɢ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ ɪɟɫɭɪɫɨɜ.
ɍɩɪɚɜɥɟɧɢɟ ɬɟɯɧɢɱɟɫɤɢɦ ɭɱɺɬɨɦ (ɢɧɜɟɧɬɚɪɢɡɚɰɢɟɣ) ɪɟɫɭɪɫɨɜ [Manage Resource Inventory] – ɜɨɡɦɨɠɧɨɫɬɢ ɷɬɢɯ ɩɪɨɰɟɫɫɨɜ ɩɪɨɹɜɥɹɸɬɫɹ ɩɪɟɠɞɟ ɜɫɟɝɨ ɜ ɮɨɪɦɢɪɨɜɚɧɢɢ, ɭɩɪɚɜɥɟɧɢɢ ɢ ɚɞɦɢɧɢɫɬɪɢɪɨɜɚɧɢɢ ɪɟɫɭɪɫɚɦɢ ɩɪɟɞɩɪɢɹɬɢɹ, ɱɬɨ ɦɚɬɟɪɢɚɥɢɡɭɟɬɫɹ ɜ ɜɢɞɟ ɛɚɡɵ ɞɚɧɧɵɯ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɪɟɫɭɪɫɨɜ (Resource Inventory Database). Ɍɚɤɠɟ ɭɤɚɡɚɧɧɵɟ ɩɪɨɰɟɫɫɵ ɨɛɟɫɩɟɱɢ-ɜɚɸɬ ɨɬɫɥɟɠɢɜɚɧɢɟ ɢ ɢɧɮɨɪɦɢɪɨɜɚɧɢɟ ɩɨɥɶɡɨɜɚɬɟɥɟɣ ɨ ɫɬɟɩɟɧɢ ɢɫɩɨɥɶɡɨɜɚ-ɧɢɹ, ɞɨɫɬɭɩɟ ɢ ɤɚɱɟɫɬɜɟ ɢɧɮɨɪɦɚɰɢɢ ɩɨ ɬɟɯɧɢɱɟɫɤɨɦɭ ɭɱɺɬɭ ɪɟɫɭɪɫɨɜ. Ɍɟɯ-ɧɢɱɟɫɤɢɣ ɭɱɺɬ ɪɟɫɭɪɫɨɜ ɩɨɞɞɟɪɠɢɜɚɟɬ ɡɚɩɢɫɢ ɨɛɨ ɜɫɟɯ ɪɟɫɭɪɫɚɯ ɢɧɮɪɚɫɬɪɭɤ-ɬɭɪɵ ɢ ɤɨɧɮɢɝɭɪɚɰɢɹɯ ɪɟɫɭɪɫɨɜ, ɜɟɪɫɢɹɯ ɢ ɞɟɬɚɥɶɧɨɦ ɫɨɫɬɨɹɧɢɢ. Ɍɚɤɠɟ ɩɪɨ-ɢɡɜɨɞɢɬɫɹ ɡɚɩɢɫɶ ɪɟɡɭɥɶɬɚɬɨɜ ɬɟɫɬɨɜ ɢ ɢɫɩɵɬɚɧɢɣ ɢ ɩɪɨɱɟɣ ɢɧɮɨɪɦɚɰɢɢ, ɫɜɹ-ɡɚɧɧɨ ɫ ɪɟɫɭɪɫɚɦɢ, ɞɥɹ ɨɛɟɫɩɟɱɟɧɢɹ ɩɨɞɞɟɪɠɤɢ ɩɪɨɰɟɫɫɨɜ RM&O ɢ ɢɧɵɯ ɩɪɨɰɟɫɫɨɜ. Ɍɚɤɠɟ ɬɟɯɧɢɱɟɫɤɢɣ ɭɱɺɬ ɪɟɫɭɪɫɨɜ ɨɛɟɫɩɟɱɢɜɚɟɬ ɜɡɚɢɦɨɫɜɹɡɢ ɦɟɠ-ɞɭ ɭɫɥɭɝɚɦɢ (ɫɟɪɜɢɫɚɦɢ) ɢ ɪɟɫɭɪɫɚɦ, ɫɨɡɞɚɜɚɹ ɜ ɪɟɡɭɥɶɬɚɬɟ ɩɪɨɰɟɫɫɵ ɭɩɪɚɜ-ɥɟɧɢɹ ɨɛɟɫɩɟɱɟɧɢɹ ɪɟɫɭɪɫɨɜ.
Ɏɭɧɤɰɢɨɧɚɥɶɧɵɟ ɜɨɡɦɨɠɧɨɫɬɢ ɩɪɨɰɟɫɫɨɜ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɪɟɫɭɪɫɨɜ ɫɥɟɞɭɸɳɢɟ :
x ɢɞɟɧɬɢɮɢɤɚɰɢɹ ɬɪɟɛɭɟɦɨɣ ɢɧɮɨɪɦɚɰɢɢ, ɤɚɫɚɸɳɟɣɫɹ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ, ɤɨɬɨɪɚɹ ɞɨɥɠɧɚ ɛɵɬɶ ɡɚɮɢɤɫɢɪɨɜɚɧɚ ɞɥɹ ɫɭɳɧɨɫɬɢ ɪɟɫɭɪɫɨɜ ɢ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ ɪɟɫɭɪɫɨɜ;
x ɢɞɟɧɬɢɮɢɤɚɰɢɹ, ɭɫɬɚɧɨɜɥɟɧɢɟ ɢ ɩɨɞɞɟɪɠɤɚ ɜɨɡɦɨɠɧɨɫɬɟɣ ɪɟɩɨɡɢɬɨ-ɪɢɹ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɪɟɫɭɪɫɨɜ;
x ɭɫɬɚɧɨɜɥɟɧɢɟ ɢ ɭɩɪɚɜɥɟɧɢɟ ɩɪɨɰɟɫɫɚɦɢ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɪɟɫɭɪ-ɫɨɜ ɢ ɩɪɨɰɟɫɫɚɦɢ ɮɢɤɫɢɪɨɜɚɧɢɹ ɫɨɨɬɜɟɬɫɬɜɭɸɳɟɣ ɢɧɮɨɪɦɚɰɢɢ;
x ɭɩɪɚɜɥɟɧɢɟ ɪɟɝɢɫɬɪɚɰɢɟɣ ɢ ɩɪɨɰɟɫɫɚɦɢ ɤɨɧɬɪɨɥɹ ɞɨɫɬɭɩɚ, ɤɨɬɨɪɵɟ ɨɛɟɫɩɟɱɢɜɚɸɬ ɜɨɡɦɨɠɧɨɫɬɶ ɫɨɡɞɚɜɚɬɶ, ɢɡɦɟɧɹɬɶ, ɨɛɧɨɜɥɹɬɶ, ɭɞɚɥɹɬɶ ɢ(ɢɥɢ) ɜɜɨɞɢɬɶ ɞɚɧɧɵɟ ɨ ɪɟɫɭɪɫɚɯ ɜ ɪɟɩɨɡɢɬɨɪɢɣ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɢɥɢ ɫɱɢɬɵɜɚɬɶ ɞɚɧɧɵɟ ɢɡ ɪɟɩɨɡɢɬɨɪɢɹ;
x ɝɚɪɚɧɬɢɪɨɜɚɬɶ ɤɨɪɪɟɤɬɧɭɸ ɮɢɤɫɚɰɢɸ ɢ ɡɚɩɢɫɶ ɜ ɪɟɩɨɡɢɬɨɪɢɢ ɬɟɯ-ɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɞɟɬɚɥɶɧɨ ɢɧɮɨɪɦɚɰɢɢ ɨɛ ɢɞɟɧɬɢɮɢɰɢɪɨɜɚɧɧɵɯ
ɪɟ-ɫɭɪɫɚɯ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ ɢ ɫɭɳɧɨɫɬɹɯ ɪɟɫɭɪɫɨɜ ɫ ɜɨɡɦɨɠɧɨɫɬɶɸ ɚɜ-ɬɨɦɚɬɢɱɟɫɤɨɣ ɢɥɢ ɪɭɱɧɨɣ ɩɪɨɜɟɪɤɢ (ɚɭɞɢɬɚ);
x ɩɨɷɬɚɩɧɨ ɨɬɫɥɟɠɢɜɚɬɶ (ɬɪɚɫɫɢɪɨɜɚɬɶ) ɢ ɨɫɭɳɟɫɬɜɥɹɬɶ ɦɨɧɢɬɨɪɢɧɝ ɢɫɩɨɥɶɡɨɜɚɧɢɹ ɢ ɞɨɫɬɭɩɚ ɤ ɪɟɩɨɡɢɬɨɪɢɸ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ, ɫɜɹ-ɡɚɧɧɵɯ ɫ ɷɬɢɦ ɡɚɬɪɚɬ ɢ ɫɨɨɛɳɟɧɢɣ ɨ ɩɨɢɫɤɟ ɢɧɮɨɪɦɚɰɢɢ;
x ɢɞɟɧɬɢɮɢɤɚɰɢɹ ɥɸɛɵɯ ɧɟɞɨɫɬɚɬɤɨɜ, ɢɦɟɸɳɢɯ ɨɬɧɨɲɟɧɢɢ ɤ ɬɟɯɧɨ-ɥɨɝɢɢ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɧɚ ɭɪɨɜɧɟ ɪɟɩɨɡɢɬɨɪɢɹ ɢ ɩɪɟɞɨɫɬɚɜɥɟɧɢɟ ɜɨɡɦɨɠɧɨɫɬɢ ɜɜɨɞɚ ɢɧɮɨɪɦɚɰɢɢ ɨɛ ɪɚɡɪɚɛɨɬɤɟ ɢ ɭɩɪɚɜɥɟɧɢɢ ɪɟɫɭɪ-ɫɚɦɢ ɞɥɹ ɢɫɩɪɚɜɥɟɧɢɹ ɭɤɚɡɚɧɧɵɯ ɧɟɞɨɫɬɚɬɤɨɜ.
Ɉɱɟɜɢɞɧɨ, ɧɟɨɛɯɨɞɢɦɨ, ɱɬɨɛɵ ɛɚɡɚ ɞɚɧɧɵɯ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɛɵɥɚ ɫɢɧɯɪɨɧɢɡɢɪɨɜɚɧɚ ɫ ɪɟɚɥɶɧɵɦ ɫɨɫɬɨɹɧɢɟɦ ɪɟɫɭɪɫɨɜ ɩɨ ɮɚɤɬɭ ɭɫɬɚɧɨɜɤɢ. ɗɬɨ ɞɨɫɬɢɝɚɟɬɫɹ ɫɪɟɞɫɬɜɚɦɢ ɚɭɞɢɬɚ ɢ ɦɟɯɚɧɢɡɦɚɦɢ ɚɜɬɨɦɚɬɢɱɟɫɤɨɝɨ ɨɩɪɨɫɚ ɢ ɦɨ-ɧɢɬɨɪɢɧɝɚ ɤɨɧɮɢɝɭɪɚɰɢɢ ɨɛɨɪɭɞɨɜɚɧɢɹ ɢ ɩɪɨɝɪɚɦɦɧɨɝɨ ɨɛɟɫɩɟɱɟɧɢɹ. ɉɪɨ-ɰɟɫɫɵ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɩɪɟɞɩɨɥɚɝɚɸɬ ɩɨɫɬɨɹɧɧɵɣ ɦɨɧɢɬɨɪɢɧɝ ɭɪɨɜɧɹ ɞɨɫɬɭɩɧɨɫɬɢ ɪɟɫɭɪɫɨɜ. ȼ ɫɥɭɱɚɟ, ɟɫɥɢ ɫɬɟɩɟɧɶ ɢɫɩɨɥɶɡɨɜɚɧɢɹ / ɡɚɞɟɣɫɬɜɨɜɚ-ɧɢɹ ɪɟɫɭɪɫɚ ɩɪɟɜɵɫɢɥɚ ɨɩɪɟɞɟɥɺɧɧɵɣ ɩɨɪɨɝ, ɜ ɛɚɡɟ ɞɚɧɧɵɯ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɞɨɥɠɧɚ ɛɵɬɶ ɡɚɮɢɤɫɢɪɨɜɚɧɚ ɢɧɮɨɪɦɚɰɢɹ ɨ ɬɨɦ, ɱɬɨ ɞɚɧɧɨɟ ɭɫɬɪɨɣɫɬɜɨ ɧɟ ɢɦɟɟɬ ɫɜɨɛɨɞɧɨɣ ɺɦɤɨɫɬɢ/ɦɨɳɧɨɫɬɢ ɞɥɹ ɭɞɨɜɥɟɬɜɨɪɟɧɢɹ ɡɚɩɪɨɫɨɜ ɩɨɥɶɡɨ-ɜɚɬɟɥɟɣ ɧɚ ɩɪɟɞɨɫɬɚɜɥɟɧɢɟ ɭɫɥɭɝɢ. Ⱥɧɚɥɨɝɢɱɧɨ, ɞɨɥɠɧɚ ɨɛɧɨɜɥɹɬɶɫɹ ɢɧɮɨɪ-ɦɚɰɢɹ ɨ ɪɚɫɲɢɪɟɧɢɢ/ɢɡɦɟɧɟɧɢɢ ɯɚɪɚɤɬɟɪɢɫɬɢɤ ɪɟɫɭɪɫɨɜ. Ⱦɚɧɧɵɣ ɩɪɨɰɟɫɫ ɪɚɫɫɦɚɬɪɢɜɚɟɬɫɹ ɜ ɤɚɱɟɫɬɜɟ ɨɫɧɨɜɧɨɝɨ ɩɪɢ ɪɚɡɪɚɛɨɬɤɟ ɩɪɟɞɥɨɠɟɧɢɣ ɩɨ ɜɤɥɸ-ɱɟɧɢɸ ɜ ɧɨɪɦɚɬɢɜɧɨ-ɩɪɚɜɨɜɵɟ ɚɤɬɵ ɩɨ ɫɢɫɬɟɦɚɦ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɢ ɩɚɫ-ɩɨɪɬɢɡɚɰɢɢ.
ɇɚɥɢɱɢɟ ɜɨɡɦɨɠɧɨɫɬɢ ɭɩɪɚɜɥɟɧɢɹ ɷɤɫɩɥɭɚɬɚɰɢɨɧɧɵɦɢ ɤɚɱɟɫɬɜɚ-ɦɢ ɪɟɫɭɪɫɨɜ [Enable resource performance management] ɩɪɟɞɩɨɥɚɝɚɟɬ ɩɨɞ-ɞɟɪɠɤɭ ɩɪɨɰɟɫɫɨɜ ɭɩɪɚɜɥɟɧɢɹ ɪɚɛɨɱɢɦɢ ɯɚɪɚɤɬɟɪɢɫɬɢɤɚɦɢ, ɷɤɫɩɥɭɚɬɚɰɢɨɧ-ɧɵɦɢ ɤɚɱɟɫɬɜɚɦɢ ɪɟɫɭɪɫɨɜ ɫ ɩɨɦɨɳɶɸ ɩɪɨɚɤɬɢɜɧɨɝɨ ɦɨɧɢɬɨɪɢɧɝɚ ɢ ɨɰɟɧɤɭ ɩɪɨɢɡɜɨɞɢɬɟɥɶɧɨɫɬɢ ɪɟɫɭɪɫɨɜ ɢɧɮɪɚɫɬɪɭɤɬɭɪɵ. Ɂɞɟɫɶ ɠɟ ɨɫɭɳɟɫɬɜɥɹɟɬɫɹ ɦɨ-ɧɢɬɨɪɢɧɝ, ɭɩɪɚɜɥɟɧɢɟ ɢ ɝɟɧɟɪɚɰɢɹ ɨɬɱɺɬɧɨɫɬɢ ɨ ɜɨɡɦɨɠɧɨɫɬɹɯ ɩɪɨɰɟɫɫɨɜ ɭɩɪɚɜɥɟɧɢɹ ɪɚɛɨɱɢɦɢ ɯɚɪɚɤɬɟɪɢɫɬɢɤɚɦɢ ɪɟɫɭɪɫɨɜ. Ɏɨɪɦɢɪɭɸɬɫɹ ɩɨɪɨɝɨɜɵɟ ɡɧɚɱɟɧɢɹ ɩɪɨɢɡɜɨɞɢɬɟɥɶɧɨɫɬɢ ɪɟɫɭɪɫɨɜ, ɩɪɨɜɨɞɢɬɫɹ ɚɧɚɥɢɡ ɬɪɟɧɞɨɜ, ɪɟɡɭɥɶ-ɬɚɬɵ ɚɧɚɥɢɡɚ ɪɟɝɢɫɬɪɢɪɭɸɬɫɹ ɜ ɪɟɩɨɡɢɬɨɪɢɢ.
ɉɨɞɞɟɪɠɤɚ ɭɩɪɚɜɥɟɧɢɹ ɩɪɢ ɩɨɜɪɟɠɞɟɧɢɢ ɪɟɫɭɪɫɚ [Support resource trouble management] – ɩɪɢɜɟɧɬɢɜɧɵɟ ɞɟɣɫɬɜɢɹ ɧɚ ɨɫɧɨɜɟ ɫɨɛɪɚɧ-ɧɨɣ ɫɬɚɬɢɫɬɢɤɢ ɩɨɜɪɟɠɞɟɧɢɣ, ɩɪɨɜɨɞɢɦɵɟ ɫɨɝɥɚɫɧɨ ɩɥɚɧɚ ɪɚɛɨɬ, ɪɟɦɨɧɬɧɵɟ ɪɚɛɨɬɵ, ɦɨɧɢɬɨɪɢɧɝ, ɭɩɪɚɜɥɟɧɢɟ ɢ ɮɨɪɦɢɪɨɜɚɧɢɟ ɨɬɱɺɬɧɨɫɬɢ ɩɨ ɫɨɨɬɜɟɬɫɬ-ɜɭɸɳɢɦ ɩɪɨɰɟɫɫɚɦ. ȼɤɥɸɱɚɟɬ ɪɚɡɪɚɛɨɬɤɭ ɢ ɨɫɭɳɟɫɬɜɥɟɧɢɟ ɩɥɚɧɚ ɫɨɨɬɜɟɬɫɬ-ɜɭɸɳɢɯ ɨɪɝɚɧɢɡɚɰɢɨɧɧɨ-ɬɟɯɧɢɱɟɫɤɢɯ ɦɟɪɨɩɪɢɹɬɢɣ ɢ ɩɨɞɞɟɪɠɤɭ ɩɪɨɰɟɫɫɨɜ ɭɩɪɚɜɥɟɧɢɹ ɩɪɨɛɥɟɦɚɦɢ ɫ ɩɪɟɞɨɫɬɚɜɥɟɧɢɟɦ ɭɫɥɭɝ.
ɇɚɥɢɱɢɟ ɜɨɡɦɨɠɧɨɫɬɢ ɫɛɨɪɚ ɢ ɪɚɫɩɪɨɫɬɪɚɧɟɧɢɟ ɞɚɧɧɵɯ ɨ ɪɟɫɭɪɫɚɯ [Enable resource data collection and distribution] – ɚɞɦɢɧɢɫɬɪɢɪɨɜɚɧɢɟ ɢ ɭɩɪɚɜɥɟɧɢɟ ɩɪɨɰɟɫɫɚɦɢ, ɩɨɡɜɨɥɹɸɳɢɦɢ ɨɫɭɳɟɫɬɜɥɹɬɶ ɷɮɮɟɤɬɢɜɧɵɟ ɨɩɟɪɚ-ɰɢɢ ɩɨ ɫɛɨɪɭ ɞɚɧɧɵɯ ɨ ɪɟɫɭɪɫɚɯ ɢ ɪɚɫɩɪɨɫɬɪɚɧɟɧɢɟ ɞɚɧɧɵɯ ɨɛ ɢɧɮɪɚɫɬɪɭɤ-ɬɭɪɟ, ɚ ɬɚɤɠɟ ɦɨɧɢɬɨɪɢɧɝ ɢ ɮɨɪɦɢɪɨɜɚɧɢɟ ɨɬɱɺɬɧɨɫɬɢ ɩɨ ɭɤɚɡɚɧɧɵɦ ɩɪɨɰɟɫ-ɫɚɦ.
ɍɩɪɚɜɥɟɧɢɟ ɩɨɬɨɤɚɦɢ ɪɚɛɨɬ (ɡɚɞɚɧɢɣ) [Manage workforce] – ɜɤɥɸ-ɱɚɟɬ ɩɥɚɧɢɪɨɜɚɧɢɟ, ɧɚɡɧɚɱɟɧɢɟ, ɞɢɫɩɟɬɱɟɪɢɡɚɰɢɹ ɢ ɭɩɪɚɜɥɟɧɢɟ ɪɚɛɨɬɚɦɢ ɢ ɨɪɝɚɧɢɡɚɰɢɟɣ ɞɟɹɬɟɥɶɧɨɫɬɢ ɩɟɪɫɨɧɚɥɚ ɨɩɟɪɚɬɨɪɚ ɫɜɹɡɢ. Ɋɭɤɨɜɨɞɫɬɜɨ ɨɩɟɪɚ-ɬɨɪ ɫɜɹɡɢ ɧɚɩɪɹɦɭɸ ɭɩɪɚɜɥɹɟɬ ɞɚɧɧɵɦɢ ɩɪɨɰɟɫɫɚɦɢ ɚ ɬɚɤɠɟ ɨɫɭɳɟɫɬɜɥɹɟɬ ɧɟɩɪɹɦɨɣ ɤɨɧɬɪɨɥɶ ɞɟɹɬɟɥɶɧɨɫɬɢ ɬɪɟɬɶɢɯ ɥɢɰ, ɢɦɟɸɳɢɯ ɨɬɧɨɲɟɧɢɟ ɤ ɛɢɡɧɟɫ ɩɪɟɞɩɪɢɹɬɢɹ.
ɍɩɪɚɜɥɟɧɢɟ ɥɨɝɢɫɬɢɤɨɣ [Manage logistics] – ɜɤɥɸɱɚɟɬ ɭɩɪɚɜɥɟɧɢɟ ɫɤɥɚɞɫɤɢɦ ɡɚɩɚɫɚɦɢ, ɭɩɪɚɜɥɟɧɢɟ ɬɨɜɚɪɧɵɦɢ ɡɚɩɚɫɚɦɢ, ɬɪɚɧɫɩɨɪɬɢɪɨɜɤɭ ɨɛɨ-ɪɭɞɨɜɚɧɢɹ ɢ ɩɨɤɭɩɧɵɯ ɢɡɞɟɥɢɣ ɧɚ ɨɛɴɟɤɬɵ ɡɚɤɚɡɱɢɤɚ.
Ʉɚɤ ɜɢɞɧɨ ɢɡ ɪɢɫ. 2.6 ɩɪɨɰɟɫɫɵ ɬɟɯɧɢɱɟɫɤɨɝɨ ɭɱɺɬɚ ɪɟɫɭɪɫɨɜ ɜ ɩɟɪɜɭɸ ɨɱɟɪɟɞɶ ɩɨɞɞɟɪɠɢɜɚɸɬ ɩɪɨɰɟɫɫɵ ɬɨɝɨ ɠɟ ɭɪɨɜɧɹ 3 RMO. Ɉɞɧɚɤɨ ɜ ɪɚɦɤɚɯ ɤɨɦɩɥɟɤɫɧɨɣ ɫɢɫɬɟɦɵ ɭɩɪɚɜɥɟɧɢɹ ɩɪɟɞɩɪɢɹɬɢɟɦ ɜɨɡɦɨɠɧɚ ɩɨɞɞɟɪɠɤɚ ɞɪɭ-ɝɢɯ ɩɪɨɰɟɫɫɨɜ ɜ ɝɨɪɢɡɨɧɬɚɥɶɧɨɣ ɝɪɭɩɩɢɪɨɜɤɟ ɭɩɪɚɜɥɟɧɢɹ ɪɟɫɭɪɫɚɦɢ ɢ ɩɪɨ-ɰɟɫɫɨɜ ɜɟɪɯɧɟɝɨ ɭɪɨɜɧɹ – ɭɩɪɚɜɥɟɧɢɟ ɭɫɥɭɝɚɦɢ.
ɋ ɭɱɺɬɨɦ ɜɵɲɟɢɡɥɨɠɟɧɧɨɝɨ, ɢɧɮɨɪɦɚɰɢɨɧɧɚɹ ɦɨɞɟɥɶ ɭɩɪɚɜɥɟɧɢɹ TMF ɞɨɥɠɧɚ ɭɱɢɬɵɜɚɬɶ ɧɟɨɛɯɨɞɢɦɨɫɬɶ ɭɱɺɬɚ ɪɚɡɧɨɨɛɪɚɡɧɵɯ ɪɟɫɭɪɫɨɜ, ɤɚɠɞɵɣ ɢɡ ɤɨɬɨɪɵɯ ɨɤɚɡɵɜɚɟɬ ɨɩɪɟɞɟɥɟɧɧɨɟ ɜɥɢɹɧɢɟ ɧɚ ɩɪɨɰɟɫɫ ɩɪɟɞɨɫɬɚɜɥɟɧɢɹ ɭɫɥɭɝ.
ɉɨ ɚɧɚɥɨɝɢɢ ɫ TMN, ɢɧɮɨɪɦɚɰɢɨɧɧɚɹ ɦɨɞɟɥɶ ɭɩɪɚɜɥɟɧɢɹ TMF [25]
ɩɪɢɧɢɦɚɹ ɜɨ ɜɧɢɦɚɧɢɟ ɧɟɨɛɯɨɞɢɦɨɫɬɶ ɭɱɺɬɚ ɪɚɡɧɨɨɛɪɚɡɧɵɯ ɫɟɬɟɜɵɯ ɪɟɫɭɪ-ɫɨɜ, ɫɬɪɨɢɬɫɹ ɫ ɢɫɩɨɥɶɡɨɜɚɧɢɟɦ ɨɛɴɟɤɬɧɨ-ɨɪɢɟɧɬɢɪɨɜɚɧɧɨɝɨ ɩɨɞɯɨɞɚ.
ɉɟɪɟɱɟɧɶ ɤɥɚɫɫɨɜ ɨɛɴɟɤɬɨɜ ɭɩɪɚɜɥɟɧɢɹ, ɤɨɬɨɪɵɟ ɦɨɝɭɬ ɛɵɬɶ ɢɫɩɨɥɶɡɨ-ɜɚɧɵ ɞɥɹ ɨɪɝɚɧɢɡɚɰɢɢ ɫɢɫɬɟɦɵ ɭɱɺɬɚ ɫɟɬɟɜɵɯ ɪɟɫɭɪɫɨɜ ɨɪɝɚɧɢɡɚɰɢɣ ɫɜɹɡɢ, ɩɪɢɜɟɞɟɧɵ ɜ ɬɚɛɥɢɰɟ 2.7.
ȼ ɰɟɥɨɦ ɢɦɟɸɳɚɹɫɹ ɢɧɮɨɪɦɚɰɢɨɧɧɚɹ ɦɨɞɟɥɶ ɭɱɺɬɚ ɫɨɝɥɚɫɧɨ ɪɟɤɨɦɟɧ-ɞɚɰɢɹɦ TMF ɜ ɧɟɤɨɬɨɪɨɣ ɱɚɫɬɢ ɫɨɨɬɜɟɬɫɬɜɭɟɬ ɨɛɴɟɤɬɚɦ ɢɧɮɨɪɦɚɰɢɨɧɧɨɣ ɦɨɞɟɥɢ ɫɨɝɥɚɫɧɨ ɪɟɤɨɦɟɧɞɚɰɢɣ TMN Ɇɋɗ-Ɍ. ɗɬɨ ɨɬɧɨɫɢɬɫɹ ɩɪɟɠɞɟ ɜɫɟɝɨ ɤ ɬɚɤɢɦ ɨɛɴɟɤɬɚɦ ɤɚɤ «ɋɟɬɶ», «Ɉɛɨɪɭɞɨɜɚɧɢɟ», «ɋɨɟɞɢɧɟɧɢɟ ɬɪɚɤɬɚ». Ɉɞɧɚɤɨ ɦɨɞɟɥɶ TMN ɦɨɠɧɨ ɪɚɫɫɦɚɬɪɢɜɚɬɶ ɤɚɤ ɛɨɥɟɟ «ɝɪɚɧɭɥɢɪɨɜɚɧɧɭɸ» ɜ ɨɬɧɨɲɟ-ɧɢɢ ɨɩɢɫɚɧɢɹ ɨɛɨɪɭɞɨɜɚɧɢɹ ɫɜɹɡɢ, ɜ ɱɚɫɬɧɨɫɬɢ ɬɚɤɢɯ ɨɛɴɟɤɬɨɜ ɤɚɤ ɮɪɚɝɦɟɧɬ ɨɩɢɫɵɜɚɟɦɨɝɨ ɨɛɨɪɭɞɨɜɚɧɢɹ.
Ɍɚɛɥɢɰɚ 2.7 – Ɉɛɴɟɤɬɵ ɭɩɪɚɜɥɟɧɢɹ ɢ ɭɱɺɬɚ ɫɨɝɥɚɫɧɨ ɪɟɤɨɦɟɧɞɚɰɢɹɦ TeleManagement Forum
ʋ ʋ ɩ/ɩ
ɇɚɢɦɟɧɨɜɚɧɢɟ ɤɥɚɫɫɚ ɨɛɴɟɤɬɨɜ
Ⱥɬɪɢɛɭɬɵ ɤɥɚɫɫɚ ɨɛɴɟɤɬɚ ɞɥɹ ɢɫɩɨɥɶɡɨɜɚɧɢɹ ɜ ȺɋɌɍɉ
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1. Ⱥɝɟɧɬ [Agent] ɉɨɞɞɟɪɠɢɜɚɟɬ ɢɧɬɟɪɮɟɣɫɵ ɜɡɚɢɦɨɞɟɣɫɬɜɢɹ TMF.
Ɇɨɠɟɬ ɢɦɟɬɶ ɜɟɪɫɢɸ ɢ ɨɩɢɫɚɧɢɟ ɜɢɞɚ ɉɈ ɜ ɤɨɬɨɪɨɦ ɪɟɚɥɢɡɨɜɚɧ ɚɝɟɧɬ.
2. ɐɟɩɶ
(ɮɢɡɢɱɟɫɤɚɹ) [Circuit]
ɉɪɢɦɟɱɚɧɢɟ.ɉɨ ɫɦɵɫɥɭ ɩɨɧɹɬɢɟ «ɐɟɩɶ» ɡɞɟɫɶ ɢɫɩɨɥɶɡɭɟɬɫɹ ɤɚɤ
«Ɍɪɚɤɬ» (link). Ȼɨɥɟɟ ɛɥɢɡɤɢɦ ɩɨ ɫɦɵɫɥɭ ɤ ɨɩɪɟɞɟɥɟɧɢɸ ɰɟɩɢ ɤɚɤ ɩɪɨɜɨɞɚ – ɮɢɡɢɱɟɫɤɨɣ ɫɪɟɞɵ – ɡɞɟɫɶ ɹɜɥɹɟɬɫɹ ɩɨɧɹɬɢɟ [Facility]
ɂɫɩɨɥɶɡɭɟɬɫɹ ɞɥɹ ɨɩɢɫɚɧɢɹ ɫɪɟɞɵ ɩɟɪɟɧɨɫɚ ɢɧɮɨɪɦɚ-ɰɢɢ ɩɨ ɫɯɟɦɟ «ɬɨɱɤɚ-ɬɨɱɤɚ». Ɉɛɴɟɤɬ ɦɨɠɟɬ ɧɚɯɨɞɢɬɶ-ɫɹ ɜ ɫɥɟɞɭɸɳɢɯ ɫɨɫɬɨɹɧɢɹɯ:
x ɪɚɡɪɟɲɺɧɧɨɟ ɞɥɹ ɢɫɩɨɥɶɡɨɜɚɧɢɹ;
x ɪɚɡɪɟɲɺɧɧɨɟ ɞɥɹ ɢɫɩɨɥɶɡɨɜɚɧɢɹ;
x ɚɤɬɢɜɧɨɟ (ɪɚɛɨɱɟɟ).
Ⱥɞɦɢɧɢɫɬɪɚɬɢɜɧɵɟ ɫɨɫɬɨɹɧɢɹ:
x ɡɚɛɥɨɤɢɪɨɜɚɧɨ;
x ɡɚɤɪɵɬɨ;
x ɪɚɡɛɥɨɤɢɪɨɜɚɧɨ.
Ɇɨɠɟɬ ɫɨɞɟɪɠɚɬɶ ɨɩɢɫɚɧɢɟ ɨɤɨɧɟɱɧɵɯ ɬɨɱɟɤ (ɤɨɧɰɨɜ ɬɪɚɤɬɚ), ɞɚɧɧɵɟ ɨ ɩɪɨɩɭɫɤɧɨɣ ɫɩɨɫɨɛɧɨɫɬɢ ɰɟɩɢ, ɢɞɟɧɬɢɮɢɤɚɬɨɪ ɰɟɩɢ, ɫɜɟɞɟɧɢɹ ɨ ɧɚɩɪɚɜɥɟɧɢɹ ɩɟɪɟɞɚ-ɱɢ,ɢɦɟɧɚ ɤɨɦɩɨɧɟɧɬɨɜ ɰɟɩɢ.
3. ȼɵɱɢɫɥɢɬɟɥɶɧɚɹ ɫɢɫɬɟɦɚ
[Computer system]
ȼɤɥɸɱɚɟɬ ɨɩɢɫɚɧɢɟ ɮɭɧɤɰɢɣ ɨɛɪɚɛɨɬɤɢ ɞɚɧɧɵɯ, ɩɟ-ɪɢɮɟɪɢɣɧɨɣ ɩɚɦɹɬɢ,ɮɚɣɥɨɜ.
Ɉɩɢɫɵɜɚɟɬɫɹ ɚɬɪɢɛɭɬɚɦɢ ɚɞɦɢɧɢɫɬɪɚɬɢɜɧɨɝɨ ɢ ɪɚɛɨ-ɱɟɝɨ ɫɨɫɬɨɹɧɢɹ,ɢɞɟɧɬɢɮɢɤɚɬɨɪɨɦ ɫɢɫɬɟɦɵ.
4. ɋɪɟɞɫɬɜɚ ɩɟɪɟɧɨɫɚ [Facility]
ȼɤɥɸɱɚɟɬ ɨɩɢɫɚɧɢɟ ɮɢɡɢɱɟɫɤɢɯ ɫɪɟɞɫɬɜ ɞɥɹ ɩɟɪɟɧɨɫɚ ɫɢɝɧɚɥɚ, ɫ ɩɨɦɨɳɶɸ ɤɨɬɨɪɵɯ ɨɪɝɚɧɢɡɭɟɬɫɹ ɫɨɟɞɢɧɟ-ɧɢɟ. Ɏɢɡɢɱɟɫɤɢɟ ɫɪɟɞɫɬɜɚ ɩɟɪɟɧɨɫɚ ɦɨɝɭɬ ɧɚɯɨɞɢɬɶɫɹ ɜɧɭɬɪɢ ɞɪɭɝɢɯ ɫɪɟɞɫɬɜ. ɇɚɩɪɢɦɟɪ, ɡɞɟɫɶ ɦɨɠɟɬ ɛɵɬɶ ɨɩɢɫɚɧɚ ɩɚɪɚ ɩɪɨɜɨɞɨɜ ɜ ɤɚɛɟɥɟ ɫɜɹɡɢ, ɚ ɫɚɦ ɤɚɛɟɥɶ ɦɨɠɟɬ ɛɵɬɶ ɨɩɢɫɚɧ ɜ ɤɥɚɫɫɟ ɨɛɴɟɤɬɨɜ «Ɍɪɚɤɬ».
5. Ɂɚɩɢɫɶ ɨ ɫɨɛɵɬɢɢ [event Record]
ȼɤɥɸɱɚɟɬ ɨɛɳɭɸ ɢɧɮɨɪɦɚɰɢɸ, ɤɨɬɨɪɚɹ ɨɬɪɚɠɚɟɬ ɫɨ-ɛɵɬɢɹ, ɩɪɨɢɫɲɟɞɲɢɟ ɧɚ ɫɟɬɢ. ɋɸɞɚ ɦɨɠɟɬ ɡɚɩɢɫɵ-ɜɚɬɶɫɹ ɢɧɮɨɪɦɚɰɢɹ ɨɛ ɢɡɦɟɧɟɧɢɢ ɫɨɫɬɚɜɚ ɭɱɢɬɵɜɚɟ-ɦɵɯ ɨɛɴɟɤɬɨɜ:
x ɫɨɛɵɬɢɟ, ɫɨɫɬɨɹɳɟɟ ɜ ɞɨɛɚɜɥɟɧɢɢ ɤ ɨɛɴɟɤɬɭ ɧɨɜɨɝɨ ɤɨɦɩɨɧɟɧɬɚ;
x ɫɢɝɧɚɥ ɬɪɟɜɨɝɢ;
x ɢɡɦɟɧɟɧɢɟ ɡɧɚɱɟɧɢɹ ɩɚɪɚɦɟɬɪɚ ɭɱɺɬɚ;
x ɫɧɹɬɢɟ ɨɛɴɟɤɬɚ ɫ ɪɟɝɢɫɬɪɚɰɢɢ;
x ɩɪɨɯɨɠɞɟɧɢɟ ɪɟɝɢɫɬɪɚɰɢɢ ɨɛɴɟɤɬɨɦ;
x ɩɟɪɟɪɟɝɢɫɬɪɚɰɢɹ ɨɛɴɟɤɬɚ;
x ɭɞɚɥɟɧɢɟ ɡɧɚɱɟɧɢɹ ɩɚɪɚɦɟɬɪɚ ɨɛɴɟɤɬɚ ɭɱɺɬɚ.
ʋ ʋ ɩ/ɩ
ɇɚɢɦɟɧɨɜɚɧɢɟ ɤɥɚɫɫɚ ɨɛɴɟɤɬɨɜ
Ⱥɬɪɢɛɭɬɵ ɤɥɚɫɫɚ ɨɛɴɟɤɬɚ ɞɥɹ ɢɫɩɨɥɶɡɨɜɚɧɢɹ ɜ ȺɋɌɍɉ
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6. Ʉɨɧɬɚɤɬ [Contact] ɂɞɟɧɬɢɮɢɤɚɰɢɹ ɤɨɧɬɚɤɬɚ ɞɥɹ ɫɜɹɡɢ ɫ ɥɢɰɚɦɢ ɢɥɢ ɨɪ-ɝɚɧɢɡɚɰɢɹɦɢ, ɨɬɜɟɬɫɬɜɟɧɧɵɦɢ ɡɚ ɞɚɧɧɭɸ ɟɞɢɧɢɰɭ ɭɱɺɬɚ (ɤɥɚɫɫ ɢɥɢ ɩɨɞɤɥɚɫɫ ɨɛɴɟɤɬɨɜ).
7. Ɂɚɤɚɡɱɢɤ [Customer]
ɋɨɞɟɪɠɢɬ ɢɞɟɧɬɢɮɢɤɚɰɢɨɧɧɵɟ ɞɚɧɧɵɟ ɡɚɤɚɡɱɢɤɨɜ, ɤɨɬɨɪɵɟ ɢɫɩɨɥɶɡɭɸɬ ɞɚɧɧɭɸ ɟɞɢɧɢɰɭ ɭɱɺɬɚ (ɤɥɚɫɫ ɨɛɴɟɤɬɨɜ) ɞɥɹ ɩɨɥɭɱɟɧɢɟ/ɨɤɚɡɚɧɢɹ ɬɢɩɚ ɢɥɢ ɬɢɩɨɜ ɭɫ-ɥɭɝ ɷɥɟɤɬɪɨɫɜɹɡɢ (ɫ ɭɤɚɡɚɧɢɟɦ ɬɢɩɨɜ ɭɫɭɫ-ɥɭɝ).
8. Ɏɭɧɤɰɢɹ