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Design
for
Society
in
Tirensformation
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Kari-Hans
Kommonen
Media Leb,UniversityofArt end Design HeisinkiUtAH Fintend
lntroduction
Design
anddesigners
arefacing
an opportuniry and a chalIengeofunprecedentedproportions.becausethesocietyis
being
transformedin
design
processcs
that are much more rapid,comprehensive,
pervasive
anddriven
by
humans
andtheir
systems than everbe
fo
rein
history.
This
is
the contextfor
the
future
ofdesign,
whetherthe
design
field
or the societyin
general
perceives
it
or not,VVb
rend to see the world according to categories wehave
defined
or
grown
to respcct.Ifwe
have
learned
thatdesign
is
a cerrainkind
ofthing,it
willbe
hard
to seeit
dieerently
But
we oweit
tofuture
designers
to
have
an open mind andbe
prepared,
andprepare
them, to workin
a ncw]andscape
ofdesign,withamuchbroaderdiversityofdesignproblems
to
deal
with, and wirh agrowing
arsenalof
new
kinds
of
materialsfor
des{gn
toknow
and utilize.My
viewsare
based
on
[he
work weh2vc
becn
doing
in
the
Media
Lab
at
the
Univcrsity
ofArt andDesign
Hclsinki
UIAH
in
rhe
ARKI
rcsearch
group
(http://arki.uiah.fi),
in
order todevelop
an understanding ofhowdigltallzation
mayinfluence
the sociery, and what that meansto
design.
I
do
notknow
what the mostimportant
new areas andexpcrtises will
be,
orhow
their teaching shoutdbe
initiated,
but
l
want topresent
someindlcatlons
oFfuture
dlrections
and
propose
somepoinrs
ofview to [akeinto
account whendesigning
dcsign
educatlon.
The
issues
I
wllLbring
forth
will clearly touch those who arein
some waydirectly
involyed
with newtechnology
and computers, and mightbe
ofinteresr to rhose who wantto
explore
new
areas,
but
I
wouldpropose
that theglobalized,
integrated,
design
andtechnology
inrensive,
market
driven
circumscances
makeit
necessaryfor
alldcsign
to makethe
efTbrt to see the
larger
picture
and establish aposition
-
or accepttha[
it
yerylikeLy
wiLlfiad
itself
furthering
questionable
developments
;n
society.Design
is
a
universal,
ubiquitous
phenomenon
Design
has
been
defined
in
a variery ofways,but
none ofthese
seemsto
capture
the
idea
inaway
that wouldpersuade
2dominant
following.
Instead
ofpresentinghere
agallery
of examples,I
willjus[
quo[e
Richard
Buchanan,
whodiscusses
thisphenomenon
in
his
yeryinspiring
andlnsightful
reflection
ofthe
idea
ofdesign anddesign
thinkingin
an articLericled
''1)Vicked
Probtems
in
Design
Thinking":
'Despite
the
c175rts
to
dZfrouer
thefSundLitions
ofltlesign
thinkirg
in
the,fine arts, the naturatsciences, er mast recentlythe
secial sciences,design
eludu reductien and remains a surprisingly]Ze,cithle
activityAtb
singLedefinition
ofdesign,
er
bmnches
of
prz!t7essienatizedpractiee
such asindustriat
orgraphic
duign,
iid?guatelycovers
the
`tiversityof-idleas
and methedfgnthered
tqgether
underthe
labeL
"
---"71eere
is
ne areaof-cantempemry
IZti
whereduggn
-
thtplan,
theproject,
er tvorEiirgbjpethesis
tuhich censtitutesthe
"intention"inintentienalopentiens-tsnetasignij9cantfoctor
in
shapinghuman
mperience.
"
7if-V\asstvaM-SPECIALISSUEOFJSSD
VoL9
Ne.3
200283 NII-Electronic"The
chaUenge
is
to
gain
a
deeper
understanding
of
design
thinking
so
that
more cooperation and mutualbenefit
is
possibte
between
those
who applydesign
thinking
to
remarkablydifilerent
problems
and
subject
matters.
" bAll
human
beings
design,
and the abilityto
design
is
one ofthe
fundamental
things
that
differentiates
usftom
other animals.Also
culture and everydaylife
is
permeated
by
design,
andlt
is
;mpossible
[o
impose
a tlghtlydefined
viewover
such
dlve[sity.
Given
the
ubiquity ofdesign,the
cultivation
ofthispluralism
is
beneficial
and even essentlal.Fora
designer
it
is
important
notto
surrender
to
thls
apparentdiMculty
ofdefiningdesign.
I
be]ieve
chat
it
is
adesigner's
responslbility
to
develop
apersonal
unde rstanding ofthe
field
ofdcsign, as well as tobe
ableto
elaborate
and explainthis
view to others.The
characteristic of tolerating and even cherishing sucha
subjectiye
freedom
is
one of[hestrengths
of[he
field,
This
essay relies on such asubjective yiew,2I
believe
that
the
diMculty
ln
defining
design
resultsftom
thedesire
tofind
clear andindisputabLe
boundaries;
because
des;gn
ls
such abroad
phenomenon,
thispursuit
generally
leaves
large
areas ofdesign outsideof
the
boundaries.
My
concernis
tostudy
design
whereverir
canbe
fbund,
andhence
thisdefin;tion
may seem vague, open, andbroad;
however,
I
have
found
ir
usefut andeye
openingft}r
my own nceds andin
facilita[ing
work with colleagues and studentsftom
manydisciplines.
I
ptopose
{hat
'design'means the set ofcharacteristics tha[ more or
less
essen[lallydefines
the
structu
re andfunctioning
ofsomething.SJeC
dilhrentiate
things
ffom
oneanotherby
theirdesign.
The
ac[ivity of `designing'is
tointentionally
createdesigns.
`Designer]
is
an expert rolein
design
processcs
-
an expertperson
whodesigns,
Some
people
design
intentionally
withourcalling
it
design
oridentifying
themselyes asdesigners.
Some
people
identify
themselves asdesigners,
and a subset of [hosehas
been
educated asdesigners
in
a
design
institution.
In
rhis art;cle,I
will usethe
word 'designer' to refer mainly to those whoiden[ify
themselves asdesigners.
But
designs
are createdin
avariety ofdesignprocesses
and
many,ifnot
mos[,designs
resuL[from
processes
[hac are notintentional
anddo
not emptoyhuman
designers.
For
example, evolutionhas
produced
uncountabledesigns
that existedbefore
humans
appeated.
Designoperateswithinanevolutionaryframework
Evolu[ion
did
not sropdesigning
whenhumans
dcveloped
the abiLity todesign.
Instead,
humans
have
increased
the
speed
ofeyolution
by
introducing
intention
and consciousevaLuation
into
the
selecrionprocess,
The
human
mind, society andlanguage
created aplatform
fbr
cultural evolu[ion, aprocess
tha[produces
immarerial
design
artifacts,
or
ideas,
as
well as material artifacts, which embody or materialize some of rheseideas.
The
in[eraction
ofculturaland
social
evolution
has
led
us to the world wehave
now; andin
thc
process
wehave
createdan
appreciationfor
[he
ability ofindividuals to con[ribute [o the evolutionby
introducing
newideas
andpractices.
UnfortunateLy,
a
concept
ofdesign
[hat
emphasizesindividuals
andtheir
creativity andinnoyations
often overlooks the eyolutionary and societa]ffamework
and
rhe
multitudeofproccssesth2tactuallyinfluenceanddetcrminethe
success
ofdesigns.Thls
mayglve
well ea[ned respectfor
inventots
anddesigners
and their skitls,bu[
falts
tobring
forth
a mofe comprehensive, usefut andfa;r
picture
ofdesign tnsoclety.
One
source ofthis
troubte
ls
ou[ reluctance [o accept that complex andfunctionat
designs
can emerge withoutthe
inrentional
designei.
In
spite of [hefairly
common acceptance ofDarwin's evolution asthe
process
that
createdthe
d;versity
of]ife
on earth, we stlllalways attemp[ toidentify
the
intelligent
being
who masrerminded the things wethink
exhibitdesign
andinrention.j
But
ifevolution
designs,
whatis
the
role
ofthe
designers?
I
propose
that
designers
should
notbc
seen asthe
individual
is[
creatiye
heroes
[ha[
single-handedly change the worLd.Instead,
the
human
mlnd and cultureform
an amplifier and extender [hat makes thedesign
processes
and
the
emergcnce ofnewdeslgns
dramacically
more eMcient.In
NII-Electronic Library Service
this
view, allpeople,
anddesigners
especially, act as agen[s ofevolution-
but
withinits
constrainrs-
whenthey
design,
Wicked
problems
demand
design
expertise
There
are manyareas
in
society wheredesigns
are createdin
ways and
processes
that
cou]dbenefi[
from
thekind
ofdesignexpercise rha[
has
been
developed
in
the
fieLds
ofdes;gn.
But
because
thedesigns
createdin
[hese
new are2s are notlabeled
as 'designs', andbecause
thereis
nodes;gn
educationfbr
thosefields,
the
rields
arenot
generally
connected todesign.However,
I
believe
chat
this
is
changing now, and [he changeis
driven
by
the
parallel
and
interconnected
developments
ofincreasingconvergcncc,globalizarion,andtheimperatiye
ofsustainabiliry.
Convergence
ofour tcchnotogy,inffastructures,
businesses
and culturalconditions
connect
and combine chingsin
new ways, and makes newinteractlons
between
surprisingelements
suddenly essenria].Globalization
grews
the
scope
andimpact
ofdesign
andintroduces
completely ncwkinds
oFconcernsfor
cultural and ethicalissues.
Demand
fbr
expertise ofa newkind
that was not even envisioned atittte
whiLe ago, suddentypops
up.The
socieiygrows
more andmore 'wicked
problems'
for
whichit
desires
todevelop
comprehensive, systematlc solutlons, asopposed
to onc-offimprovised
solutions.
Buchanan
brings
up the concep[ ofthe wickedprobLem,
asintroduced
by
Horst
Rittel,
ruttel
argucd that most ofthcproblems
addressedby
designers
are wickedptoblems:
they are, according tohis
fbrmulatlon,
a "class ttf'seci"lsystem
problems
whkhare
ilt:formulate4
where theinjirmntien
is
eoiijTusiirg; wherethete
are maaydients
and
dlecisien
makers withcz,tg7icting
valves, and wherethe
mmtt7cations
in
the
wheleststem
arethorettghly
confltsiag; "4Buchanan
goes
on
to
propose
thatdesign
problems
areindeterminate
andtherefore
wicked,because
'Uhrignhas
nospeciat
s"bjlect matterofits
ownapartfrem
what a elesignerconceives
it
tebe.
71ee
subject matterof'elesign
ispetentinlly
universatin
scope,becaase
duign
thinking
maybe
tmpfiedto
aior auaofhuman
e)gperience."
Another
interpretation
I
wou]dlike
to offeris
rhat
design
de21s
with wickedproblems
because
it
has
evolvedfor
thatpurpose.
Des;gn
as
afield
has
evoLved, anddeslgn
expertisehas
bcen
deveLoped.
because
peopLe
and the societyhave
always
had
wickedproblems
rodeal
wl[h, andthis
requires approachesthat
some
otherd;sciplines
are not willing toaccept.
Thus,
co
be
able to address wickedproblems
is
a
special characteristic ofdesign,
veryintimately
connectedto
lts
identlty
and thejustification
ofitsexlstence
as afield
of
its
own.
The
issues
for
society are notrunnlng
out, and their wickednessis
increasing,
becausc
we are realizing that we musrtake
[he whole of the world more and morein[o
accountin
everyth;ng wedo.
As
the wickedness and scopeof
lssues
grow,
motedes;gn
expertiseis
needed.And
asBuchanan
also says,design
thinking canbe
appliedto
anyarea.
Digitalization
breeds
new
wicked
problems
Onc
ofthekey
acrivities thatis
teaching
usa
Lot
about the rglationship ofdeslgn and society and thefuture,
is
software relateddesign.
I[
is
tied
to
the
technologica1
revolution tharis
enabling theglobal
changes.This
gives
i[
a
privileged
ringsideposltion
in
thedevelopment
of newdesign
appreaches thatbecome
neccssarybecause
oC andbenefit
from,
the emerging technologicalpossibilities.
Software
design
giyes
us newideas
about [he world andthe
poten[lal
fbr
design,
because
one
ofits
essentiaL tasksls
to
create abstractions ofthe realworld.Sofiware
designers
musttry
to
anaLyze
patterns
that make uphuman
activitiesand
socialsystems.
andmodel
them,
or
systems
that
complement[hem,
in
software.
This
is
veryinteresting
right now,because
the whole societyis
being
transformed
by
a
process
ofdigiraliza[ion5,
in
which softwaredesign
plays
a veryinfluen[ial
design
role,As
more andrnore
ofsocia]
and cu]tural activitiesbecome
medlatedby
digital
software systems, the more sociaLand
culrural conceprs, characreristias,structures
and systems need tobe
understood and to some extent modeLedby
designers.
VVhite
most social and culturalphenomena
can't
be
reduced to software, and manyimportant
areasoFour
life
migh[ evendeteriorate
ffom
growing
ecaciency, manymore or
tess
significant areasremain,
which cangain
rremendouslyin
eMciency through networking anddigital
software.This
willgenerate
astrong,
irresistibte
drive
[edigita]ize
manr aspec[s ofour everydaylife.
For
example,
ourfood
or ourffiends
wil1 notbecome
digital,
but
some
digital
tools
mayform
a vetyimportan[
pa:t
of ourfood-related
social activities. iJUe might usedlglta].
eMcient tools tofind
what we want,to
be
able toho[d
on to ourdemands
concerning
its
qua]ity,
to negotiatea
teasonab]e
price,
and ro ar[ange ourschedules
sothat
we can eatin
peace.
Whi[e
most
peop]e
do
no[ wish tobe
more eMcienrin
eycrything,
[here are numerouspracticat
andboring
functionalities
theydo
wantro
make more eMclenr,The
changes [hesedigital,
networkeddesigns
lnfuse
into
society are sopowerfu1
that
they
have
adramatic
eemct.They
influence
the
ways we communicate, trade, tnake aliving,
make agreements,
form
communities, makedecisions,
participate
in
decisionmaking,
ge[
information
and soon.
The
changes willtouch
allpeople
in
allsocieties,because
many
digital
ways ofdoing things will replace old,non-digi[al
ways.This
makes us alleventually
dependent
ondigita]
technologyLAnyone
whois
involved
in
thebuying
orselling
anything;in
using money or cred;t;in
communicatlon;
in
passing
throughIocks;
in
trayelling or s[ayingin
foreign
p]aces;
and so on-
wMbe
touchedby
these changes, whetherthey
want to or not.My
motiva[ionin
pointing
out the1;kely
ex[ent
oftheimpact
ofdigitalization
is
notto
glorify
nor condemnit,
but
to suggest chatit
is
something
that
we altmust take seriouslyinto
consideration
in
thelong
run, andrhe
sooner
[he
better.
People
everywhcre wouldbenefi[
from
abe[ter
understanding ofwhat
is
geing
on,but
designers
whodo
play
amoreactive
part
in
the
makingofour commonfuture
should makcit
apoint
to make sense ofthe
thisdevelopment,
because
ofits
lnfluence
on any area oflife,
but
alsobecause
of[he newareas
ofdesignit
reveals to apcrcept;ve
observer.Bur
what the techno-economical actors who aredriving
thisdevelopment
arebeginning
to secis
that
software
and technology expertiseis
not enoughfor
success.Many
technologicalty advancedproducts
have
cornpLetelyfai]ed
in
the
market.The
failure
of thedot-coms
tes[ifies
ofg[andiose
expectations[hat
were completely unfounded.Why?TlechnoLogy
develops
muchfaster
than
i[s
apptications,because
technologicalproblems
are not wicked while appL;cationprobLems
usually are.People
and organizationsdo
nothave
direct
demand
fbr
technology-
they
needbenefits.
These
benefits
do
not resultfrom
consumableproducts,
but
from
changes
in
the
practices,
activities andproducts
whichtechnolog}r
makespossible.
The
success
of' new technologyis
notpossible
without social 2nd culturalevo]ut;on
andinnovation
that can take adv2ntageofit.
Therefore,
eyen though softwaredesign
is
at
[he
core ofthisdevetopment,
andits
needs arcpushing
many of the new ways to think aboutdesign,
the
mostimportant
des;gn
issues
technolegicaldevelopment
bring
forth
do
not real]ybelong
to
the
technological
realm.Software
can
not
servepeople
if
it
does
not enable newsocial
and culturalinnovation.
Software
expertise wil]be
neededfor
the softwarepreblems,
but
expertise
abou[the
wholedivcrsiry
oflife
is
neededin
order to emable the technology tobecome
materialpeople
can use to constructtheir
own waysto
appLyit.
The
ecosystem
we
design
for
is
now
always
global
Another
great
challengels
to
deal
with
the responsibiliry of attempting [o createfair
and sustainabLedesigns.
S)ae
can't escapeglobalizat;on
any more,;n
anyfield.
Glebalization
creates a
gLobal
market, whlch
brings
benefits
but
alse malcesproblems
global.
Within
economies,polarizarion
grows
-the
richget
richer, and thepoor
pooret
Growing
eMciency means [hatproduction
does
not need as manypeop]e
asit
used to, whilethe
production
thatis
srilL necessary tendsto
moye tolocations
whereit
is
cheapest.In
the
wealthier economies, thisdevelepment
marginalizes manypeop]e
and
creates
newpoverty;
crime andlnstabilit)L
These
economieshave
built
that wealththrough
exploitation ofother economies over [hepast
centuries.
This
exploitation86SPECIAL
tSSUE
OF JSSD Vol,9No.3
2e02i=vl
y\MR"mgNII-Electronic Library Service
now continues
in
newforms,
for
examplethrough
the
utillzation
of cheaplabor
(which
is
cheapbecause
of thelack
ofinvestmcnt
in
thekinds
of socleral services andinfrastructures
ihat
the
wofkforceln
the
wealthier economy enjoys), and continues te create responsibility to those whobenefit,
for
its
consequences.Design
decisions
can make adifTlerence
in
lnfluencing,
fbr
example,
whether thepotemtial
of new means willbe
used toincrease
the
eMciency ofthe
exploitation, orto
increase
the
fairness
oftrade,Designs
can crea[e structures of exclusion,For
example,alrheugh
a
credlt
card
seems
to
be
designed
for
a
certain
purpose,
ir
is
being
used as ageneral
measuring stick oftheholder's
reli2biliry.A
numberofproducts and services can'[be
bought
ifyou
don't
have
a
credit
card
-
regardless
of
whether
you
haye
the money or not,In
many countries,it
is
notpossible
to
rent acar
or
reserve ahotel
room withouta card,
Internet
payments
are aLmostimpossible
without one.Sub[le,
but
powerfu1
and cumulatingdetails
ihat often are overlooked.Convenience
2nd efficiency createsdependency
and new structures with;mplicit,
often atleast
seemingly
unintendedpower.
Growing
efficiency,scope
andspeed
mean
that
rhe
conseguences ofactions anddecisions
canhave
much moredevastating
andirreverslble
consequences than everbefore.
Ifwe
find
tha[
some
design
wasnot
good,
it
may
already
have
destroyed
the structu[es that existedbefore,
and th;s mayhaye
takenplace
in
aglobal
scale.In
design,
we need topay
much more attention toissucs
ofsustalnabilitybefore
we make the changes. and consider economical, social and cultural aspects as well as envirenmental ones.Socleties
are
wholes, andindMdttal
people
live
in
rhem
wholelives.
Even
though ourdesigns
play
only apart,
thatpart
interacts
withthese
wholes,and
weneed
to
be
aware
of
these
possib]c
tnteractlons.
While
the
basic
situationis
not new, whathas
changed
ls
the
scale, speed and eMciency, andthat
through
the
gLobal
media network wehave
access to anyinformatlon
we might w2nt, any iimc.Pcople
willbe
umab]e to claim tha[ theydid
not
know
what washappening;
[heir only excuse canbe
that
they
did
not understandhow
i[
works andhow
[hey
were responsible.But
designers,
as the experrs who mus[be
able co assess the charac[eristics of thedesigns
theyhelp
to create, can'thide
behind
such an excuse.They
can'tbLindly
retyonasuperficialunderstandingofastaricworld,becausethey are creatlng new circvmstances
in
achanging world.They
must
define
for
themseLves
whatit
is
that [hey shouldknow
about the context ofthe things rheydesigm,
and takethat
responsibilit)rseriouslM
as
part
ofthe
eth;cal
fbundation
of
the
profession.
I
am trying merely topoint
out that as wefo11ow
some ofthe
rhreads
such
asthese
alitrle
deeper,
wefind
that rhereis
almost anew worldofdesign
problems
waitingto
be
takeninto
account.I[
usedto
be
sothat
we couldjudge
that
manyof
thescconcerns
wouldbe
ou[ ofscope,bur
in
aglobal,
converging scene, thisis
nolonger
true.Challenge
to
design
The
chatlenge to thefield
ofdesignis
todeal
with thedramatic
changes
in
sociery
and
the new responsibilities thar resuLtffom
growing
design
lnrensity
comb;ned with newpervasive
technology andthe
global
scope ofevery[hing.The
bes[
way todo
thatis
to embrace thedemand
for
new, unpred;crablekinds
ofdesign expertise andfind
waysto
develop
the education to respond to thlsdemand,
thereby realizing animportant
opportunity toincrease
[he significance ofdesignin
sociery.Md
wh;le thedrivers
thatbring
[hls opportuniryfoith
relateto
technology
and economy,the
relevant responseto
thls.
chal]enge should address social, cultural andpollrlcal
areas ofdesign,but
be
very thoroughlyfluent
with the cmerglngtechnologic21
means,
in
order
[o
be
able
to
use
rhem
as
ma[e[ial.This
si[uation
ofincreasing
demand
has
aninteresting
chatacteristic: neither thedesign
instl[utions
nor rhe societyat
large
have
yet
realLyiden[ified
its
nature appropriately asaspcclfic
challenge
for
the
field
ofdesign.
The
categories welike
to
useto
clarifythe
structure
of[he
world oftenbecome
barriers
instead
offacilitators.
As
theworld
is
converglng,
and everythingis
in[eracting
with
everything clse,
design
institutions
maybecome
pr;soners
of theboundaries
[hey
have
defined
for
themselvesifthey
takethem
too seriously and allow themto
be
too
rigid.In
spite of [hedifTerent
ideas
abollt specia]izations andboundaries
of validiry,there
are manypeople
whenevertheless cross
them;
theproblems
anddcsigns
do
nothave
any respec[for
boundaries,
For
thedesign
ins[itution,
it
is
probably
smartto
design
aflexible
and enablingorganizarion which c2n react
qu;ckly
and supportpeople
who come with a capacity and vision
to
develop
newactMties,
evenifthey
were not envislonedby
the
instltution,
rarher than makea
long
term
plan
with very spec;ficfields
and
profiles,
andthen
try
tofind
people
whofit
rhe
profiles.
1)
Buchanan,
Nchard,
"WickedProblems
in
Design
Thinking",
7]be
ldlea
ofDesign,
Victor
Margolin
andruchard
Buchanan,
(eds.),
The
MIT
Press,
Camb[idge,
MA,1995.
R,
3.
2)
This
subjective yiewis
obviousLyinspired
andinfluenced
by
numerous 2uthors whomI
am no[ ablcto
credltproperly
in
this space,3}
Dennett.
Danlel
C.:
Darwin's
Datrgeretcs
ldlea:
Eveltttien
andthe
thanirzgs
ofLij{},
Tbuchstone.
New
Ybrk,
NY,
1996:
An
enlightening explanationof[he
telationship
between
eyolution anddesign,
PR
64-73.
4)
Buchanan,
R.,
"WickedProblems
in
Design
Thinking".
5)
Tlechnology
developmenr
ls
rurning all electronicdevices
and communicationsystems
little
by
little
into
components ofa
seamless,
global
digi[al
platfbrm,
adigi[al
dimension.
This,
in
turn,forces
all
conrent
onthat
platfbrm
tobecome
digital
as
well.The
digital
platft)rm
is
a network of computers, and thecomputers are allcontrolIed and
directed
by
software,
which all
has
to
be
consciouslydesigned
by
humans.
For
amore elabora[eddescription
ofthe
development
of the
digi[al
dimension,
seehttp:tlarki.uiah.fi/
concepts/digitaldimenslon
fromgadgetstodigthings
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inte
DigDim
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