u d _ F P1&&TTT K E &amp

(1)

6 -

23 1

0

7

6

(2)

2014

KPI

66 117

KPI

PDCA

(3)

··· 1

2 ··· 2

3 ··· 2

1 · ··· 3

2 ··· 3

3 ··· 5

2 ··· 8

··· 8

2 ··· 9

3 ··· 10

1 ··· 10

2 ··· 11

3 ··· 11

4 ··· 12

5 ··· 13

4 KPI ··· 13

3 ··· 14

1 ··· 14

2 ··· 15

3 ··· 15

1 ··· 15

2 KPI ··· 19

3 ··· 25

4 ··· 27

4 KPI ··· 31

4 ··· 32

1 ··· 33

2 PDCA ··· 33

1 KPI ··· 33

2 ··· 35

3 ··· 36

··· 37

··· 41

(4)

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o s

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5

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/ d u i c i j l

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ic ) (, _ j h

/

(7)

PDCA Plan-Do-Check-Act Cycle i r d KPI

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12

u r

g d d

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e RESAS Regional Economy

Society Analyzing System s

0 ) (- )/ )

F 1&&TTT I C E & &P E & I & I P PC & &(- ) AF I I RFRU RI R ) (.&(&)

( ) (,

d ). (( (

s c p s

o d F 1&&TTT I C E & &P E &P RPC & &F).

(( ( RT PC U C( ) (.&(&)

(( ) (,

6 ). () ((

F 1&&TTT I C E & &P E &P RPC & &F). () (( RT PC U C( ) (.&(&)

() s )- () ).

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(8)

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13

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17

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(- ) (- d d )/ /

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(12)

556 c i

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615 c

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s i ×

s d 29 4 11 i

d s g

29 3 KPI KPI l s

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d ( 66.3%)

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29 3 r d

34 gn 117 I s

¹⁹

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de s KPI s

i s d d

i s

i s i

dh f

(/ ) (.

d )0 (( F 1&&TTT I C E & &P E &P RPC & &F)0

(( RT PC U C ) (.&,&( KPIi j h i r

d d

(0 d ( u

) )

(13)

KPI

g KPI l s

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s 43.6% s KPI

h i

h i KPI i l

3 1

u up

c f s i i

d

CCRC j 8 ic y KPI

s c

p e s s

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i r i y 1 i s KPI s s

p i s

²⁰

c

c d i

s e u s d

p i KPI d s f u i

KPI f e

i s d CCRC Continuing Care Retirement

Community d l i

) ) (,

9 8P 03645

I K I K

7 P

1. 2

0 8P 3645

8P

8P )

(14)

s n s

CCRC c

r d i h y KPI l s

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r d i

o g t u s d

j u i h ICT s

u i l ICT KPI

j

2 i s

²¹

e

l h h i s

d s d l gd

KPI

i r p y

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u i s

u KPI i d

KPI i 61.5% r

gn KPI s h 5 c y 4

y z KPI i r i j

h sh h 1 KPI /

100 50 f

3 d

i c n l

rw i s d i d

KPI

s i l h d Ⅰ

t PR

s

)( ) (,

(15)

i r d

d d 8 c i 7

KPI s i s

s m × r

22

s s

d

s u s u d

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KPI j h

d i h i uk ic

ico

4 l i 5

²³

t

d i h c SNS

PR s

u i h KPI

c

i s d n

i h gd

KPI i c 9 c shs i KPI

s 2 sh h y

c f f c u

KPI × s iy

×

²⁴

s j i

s n ×i dp i h

s i DMO Destination

Management/Marketing Organization d

6 DMO ic i KPI s s

KPI i j h KPI

DMO u

c

)) ) (,

) s u u n

( ) s u

)_ F 1&&PF PFR P JI ) (.&-&,

(16)

r i l r d s

r d

u i o s

i s d s

e c PR

j i s d p h i

s

²⁵

ic hh v KPI 42.9%

s p h u c j

r u ic

5 I

l

r l gd

u h i r

u i h

u ic

u l de jr l i

s s d s i

gn i d g j h KPI

c

4 KPI 4

gd KPI j h

d sl r d d u

d u h l d

v c s

r s d f c

100 de KPI i r i

16 h y d d

100 sh r d

²⁶

27 11

h 28 3 5 h l

), ( ( ) u

)- ( , u

(17)

i l s y

d 1 u KPI u h sd f

ep i j i 5 h 4 h

8 c u

ep i j dh s d ic

u e ×

i KPI jh d

c PR

s i h y l i

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d d d ri r i

²⁷

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j

g KPI sr de s i

gd y KPI s s

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r s d

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u d KPI

s

1 Ⅰ

gd

I s 66 s

). f ( 896 s y

( r i i h y d o p c

i d s

)/ ( ( u

(18)

677 r

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s Ⅰ i

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c i l

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i j

2 KPI n

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s

v s

s

²⁹

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f s u

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31

u e s

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c i c c i

s ic f p s shs

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)0 ) u

u gd d d

( ( ( r e

l ic

(19)

l j i sd j

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h 29 hn d d

i s

s j l i r

2

³²

d

v up s s 50 gn 15

30% i e d 25 50% i c sd 10

20% i sd f i c s h

i sd eh l s 39 gn 22

i

s y j

u p sdp c f

20 i 5 p d e

u

g 18 i p s

o p sr s f

r i e s h l s 46

e 20 43.5% i i sl 17 37%

i d u p

d

v 5

³³

_ t n c

) ( ( r e

h c p u

) u

10.3%

46.2%

25.6%

56.4%

51.3%

( 4

(20)

u p e n h e p s 50

e s n 24 48%

n 21 42% f h 5 10%

i u dep i

h f t CCRC s

PR s s d

i c gn

i r d p

³⁴

s sh h i l s

s 47 e f 20 i

d 8 17% i i

h h

u i dh s di l i h

s d f d e

d

j e i

d

35

s 50 e 32 64% i

) (,

, ) (,

w d ). . (-

F 1&&TTT T F F II & AP&) (,( )- () & JCP&P U R . ) (.&-&,

42.6%

21.3%

8.5%

2.1%

14.9%

25.5%

)

(21)

d s 30 e 8 s KPI i

s d d KPI s 7

r d

u i uk s 3 i

y d s

n ic i d h u ic

u c u i h

j d

j s s 49

e j d e 44.9% s

j s d i h v

h i l i j d

d i l × i c

4 43.3%

3.3%

10.0%

26.7%

10.0%

23.3%

8

(22)

p h jl s × d

ic w f dh n

v de r

s i d d

d n c i d u ic r

s gd u

l e ic y

d ic

e de ic

c i

u × d c

2 KPI

gd u ic

d s

s g s 51 i 61 s d

1 d

61 gd 18 i h

Ⅰ gd u CCRC

d i d f i

j i h

2 d

, 4

(23)

43 70.5% i KPI s KPI u

s d di ic y

t KPI i r

3 KPI d

v KPI s 61 138 KPI i

r y 73 KPI i r 28 KPI i

70 100 r

u p i j 6 KPI d

i j g v s d d

-

.

100 53%

4%

1 29%

2 33%

3 21%

4 15%

5 2%

(24)

KPI s 61 gd KPI

i j h 37 60.6% c y 19 51.4%

i KPI s h s i KPI

h c j d

f

r KPI i j h s s

h s 37 e 28 i

i h e s

s d l i h 1 u c

i u c hh v i

l i KPI u p d i

ihh d s

sd de ic KPI d c

i h

/

0

50%

100%

20%

0 50%

10%

5%

4

13.5%

2.7%

75.7%

21.6%

8 4

(25)

r d f

c t

s n c i l KPI

s e

³⁶

c i h

× g t j

v c u j KPI

u f s i l KPI s

h i h l i h

f d shs y h 8 c

8 sh h h y f

ic c e f shs i y n l

d i u f u h

i s u

d KPI s h i KPI i i d

r w s s e c

37

shs y e i c p

r s d s s s lh

r p e ic i KPI

h i de l i h de

s f

y PR i d h

c d KPI

j h c

- f ( )) )- ). r ).

l 896 r

. ) (,

6 d ). () ((

F 1&&TTT I C E & &P E &P RPC & &F). () (( RT PC U C( ) (.&(&)

(26)

4 KPI d

v 3.9 i h f s

s e 3 i KPI u i

2 i s i u p i j

h 3 i s s i uk

i e d

s u d e shs s

n s s d KPI j l h

d KPI si i

h p f d 3.3 s

KPI u ic i KPI

j o i h

dh f

KPI u d s 46 e 32

i j p

((

10.9%

69.6%

23.9%

13.0%

37.5%

25.0%

37.5%

( 4

(27)

i d l s p

f e KPI u

h i h u KPI i

r RESAS

l d RESAS

l

j y

³⁸

t c gd RESAS

d i r d d y KPI u

i h f d y rw

de c

s 47 e 44 93.6 i KPI u

p sd f e c u ip

j e s j

s h j r i d KPI

u d s

o KPI s d h i c

u KPI sd KPI u

i i d u p

i dp h c

u c sd t d

e ic u KPI u p sri KPI

/ s h u

). )( :4 2 s

F 1&&TTT I C E & &P E &P RPC & CP P& ) (.&,&)-

() 4 4

(28)

u df e

3 1 u d

PDCA u 49 96.1 i

s ic s i

d ic i v

u p h de i h

³⁹

117 s i

gd r ic sl l

de s p u

c de i d pe h u

u s

51 e 9 i s h

s d f 42 gd 28

66.7 i t c d t f

s s KPI s h s d

v c d fh d s i

u j n sd d ei

d e e s e e r c

40

h i s

0 d e d

s s u ic u

r i r h

d _

(

14%

4

(29)

s ef i u u s

u d dh i h

s e y s u

sd i r d d

2 d

2 e h e

s 61 e 49.1% i

s r rw d p i

u s d p s shs i

s n d i h y d

j i sl d f d

i u i i n

wv rw i d

3 d

41

u p i gd 48 94.1%

i s i h d

n h

d 41 80.4% i s d

ic f 10 19.6% i i d c

F P1&&TTT A U PRT JE & C KEP& & ) /)( ) (.&,&((

( ) (,

). ) ( F 1&&TTT I C E & &P E &P RPC &KCC E&P C I RFRI &F).

) ( P U R) ( ) ) (.&(&)

( 8 4

(30)

d f r 117 h

r d i c g

29 4 c

h e c i s g

v 3 s d d 18 rfc u

i u

i h p f i s

n h p f i PDCA

g v i dh r

e i u e

4 1 d

p i d d

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i r d 39 78% s

r

j 35 i c r d f p

gn d rh

j c de s d

(,

K 4

(31)

30 sr r d

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j d

i 10/10 h 1/2

⁴²

p gd

s n dp s

2 d

p i s d h e

c s 50 e 35 i c d s

d l

di c d n d e

) ( ( r e 10/10 i )/

h 1/2

(-

(.

6.7%

24.4%

66.7%

11.1%

42.2%

4

(32)

d s 45 e

u p r i

s up s sd

sd i sd

lp i j × j f

sd s

s o d

r i j u u jh

y i s ld

r sd s 43 u j l

r d c y

s u j

e j d

ic

3 d

p r d e c

11.6%

32.6%

25.6%

69.8%

11.6%

4K 4

(0

2.2%

20.0%

6.7%

73.3%

42.2%

(/ 4

(33)

3.1 i s e 18 s 39 46.2%

de i sd f i e

s 50 gn ip t

s i h k

s 46% i s d

4 d

t i

s s d p d e

s 50 e 39 78% i d f r c

i j

e c s i s i

s d p j

5 gd u jp d

h t i dl

d ei e i u

i m suk d

f i h d

u i

sd i f i d

i sd h s dp ic u

i r

y rw u

s u j

t ic i i f d

_ d d e e d d l j d

)

4

(34)

ic

4 KPI 4

gd KPI j h u

d s y z KPI

s f ①

② h ③KPI

s h j

j ④ KPI u p

u ⑤ KPI s

5% c h shs 2 gn

f gd

KPI sl u ic f d

s i KPI u u KPI

j i h

h l gd

KPI s 14 KPI s h 11

s s hh v

KPI u u

n p j h gn KPI rf

ic f d

shs KPI s d

p i h r

i r

( KPI

P% 1

%K

(( ) % ( % % %

% ( )% ( % % % % %

( ) % ( % % )

%% % % ( ) % % (

I ( ( % %

%K )

0 5 K

(35)

c KPI

c l

i d i l r

s d

y KPI

i d p i c

KPI s ld f

5 CCRC i s 4 KPI

s i h 5 CCRC

h KPI s e u

s c i CCRC s

j h l 4 i

s KPI 1 sh s h 3 KPI

r u s i s

i f s

s i KPI i r

r s ud e

g KPI u p u KPI

h n h i 3.12 i s e 9

i KPI u p sd f 3.8 i s e

gn 6 KPI i j

h p f KPI sr f

e

u KPI j h d 2

r r

i dp s

f r

r d h KPI c

h c h sr s KPI

j h f d

4 s

f d

s d

(36)

1 ji d

u j u

ic f d

v u j c

c r 28 ic

s sh ni

y d de c

i sl i 2 h

p c i r n u

h NPO i s

ll i r dh s

d s i h d

u j c 27

i i y i s d f

i 5 p h s l

d f g i

d h s d e s

n l u

j f

r i u l u j c u

i d u

c y 27 12 i

r d i s

43

s p i c

s d d s i i

i sl s ei d ye

s n u f

2 PDCA

PDCA i d s

hs p u s n d

1 KPI

) (,

(37)

v i KPI u e j c

KPI u KPI u p

h j

u sd p f i 29 3

KPI

⁴⁴

s y u

n l u r

u KPI i s r

d j i u KPI

s i s n j f

i KPI u u j c

KPI s j

n d KPI u

h r

u n l RESAS s

KPI u ic yes KPI

v gn rw u

c e

g l EBP Evidence-based Policy u

j c u

d u EBP i r d

⁴⁵

u d j

RCT Randomized Controlled Trial

⁴⁶

de

i l r j

s d i l j s

i l p s ld KPI

u p sd f s i i

u RCT d u

) (. _ m _ l 896

)0 (

F 1&&TTT I C E & &P E & I &PC P IR AI EC&F R R F KJ ) (.& & (

, h ) (- gn _ l

_ 57

F 1&&TTT KR A & F I I& A& J AP& J AP C J&PC IC (- )() ) (.&-&.

- s y )

d u de i c ) (.

l _ 6 2 ,0# - :3

n u p i j

(38)

s ei d f yeu KPI j

v KPI d j e

2 v u j c u

s s u

d de ei d

u n l l h s

s e j c r

f c s

i u l i s l

d f

s u

j c r d d

i h

KPI u i d l s

d y i

sd jv u s ll

d dh de l

f

g e u h u j c 28

s

gd e KPI

f u p

⁴⁷

i

s d d s PDCA

u j

u p f shs KPI u

i suk h d

s i

s d KPI j d

2 t ei d r

u KPI s n d f t

KPI s s s

. ) (- )/ (

d )/ / ) F 1&&TTT I C E & &P E &P RPC & &F)/ PR P ) (.&(&)

(39)

s t s d

3 s r u j c 28

i n

u e

f u

i l shs 1/2

s i d j

o i sl

s ld s i

e t n dd e f

2/3 3/4 1/2 u

yeu s i l

f d

I

gn KPI d f

di s h

s d gn

2013 11 r gn

u i r

y iy z r d i

s s i j

s s l d i

d d

shs i gn

KPI PDCA u

u j u

f f d e

di i

v u e u

r u

rw i f

(40)

i

c c

p l s o

t u l p i j d

t s u r

s gd d

s o g gn

u c

( ) , u d _

F P1&&TTT K E & & CPC AF&A C C AC& , & , ) (.&,&(

) h ) (- _

h ) (- gn _

l _ 57

F 1&&TTT KR A & F I I& A& J AP& J AP C J&PC IC (- )() ) (.&-&.

(00- _ y

, ) (- gn d

_ ,, , # (- (0)

- ) (, _ j h

. ) (. l

_ 6 2 ,0# , (-

/ ― ) (. s

gn f _ -. ( # -( .(

0 ) ( _

( ) (, _ u

h

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