References
Abe-Kim, J., Takeuchi, D. T., Hong, S., Zane, N., Sue, S., Spencer, M. S., . . . Alegría, M. (2007).
Use of mental health–related services among immigrant and US-born Asian Americans: Results from the National Latino and Asian American Study. American Journal of Public Health, 97(1), 91-98. doi:10.2105/ajph.2006.098541
Ahmed, S., Shommu, N. S., Rumana, N., Barron, G. R., Wicklum, S., & Turin, T. C. (2015). Barriers to access of primary healthcare by immigrant populations in Canada: A Literature review. Journal of Immigrant and Minority Health, 18(6), 1522-1540. doi:10.1007/s10903-015-0276-z
Albarran, C. R., Heileman, M. V., & Koniak-Griffin, D. (2014). Promotoras as facilitator of change:
Latinas perspectives after participating in a lifestyle behavior intervention program. Journal of Advanced Nursing, 70(10), 2303-2313. doi:10.1111/jan. 12383
Alegria, M., Canino, G., Shrout, P. E., Woo, M., Duan, N., Vila, D., …Meng, X. (2008). Prevalence of mental illness in immigrant and non-immigrant U.S. Latino groups. American Journal of Psychiatry, 165(3), 359-369. doi:10.1176/appi.aip. 2007.07040704
Almeida, L. M., Costa-Santos, C., Caldas, J. P., Dias, S., & Ayres-De-Campos, D. (2016). The impact of migration on women’s mental health in the postpartum period. Revista De Saúde Pública, 50;
35. doi:10.1590/s1518-8787.2016050005617
Arksey, H., & O’Malley, L. (2005). Scoping studies: Towards a methodological framework. International Journal of Social Research Methodology, 8(1), 19-32.
doi:10.1080/1364557032000119616
Arora, N.K. (2003). Interacting with cancer patients: The significance of physicians’ communication behavior. Social Science & Medicine, 57(5), 791-806. Doi:10.1016/s0277-9536(02)00449-5
Bachmann, V., Völkner, M., Bösner, S., & Donner-Banzhoff, N. (2014). The experiences of Russian- speaking migrants in primary care consultations. Deutsches Aerzteblatt Online.
doi:10.3238/arztebl.2014.0871
Bhopal, R. (1998). Spectre of racism in health and health care: Lessons from history and the United States. British Medical Journal, 316(7149), 1970-1973. doi:10.1136/bmj.316.7149.1970
Blake, C. (2003). Ethical considerations in working with culturally diverse populations: the essential role of professional interpreters. CPA Bulletin de l’APC, Montreal, Quebec. 6, 21-23.
Blanchard, C.J. (2006). Discrimination and health care utilization. [Doctoral dissertation. Rand Graduate School]. Retrieved from https://www.rand.org/pubs/rgs_dissertations/RGSD198.html Brzoska, P., Sauzet, O., Yilmaz-Aslan, Y., Widera, T., & Razum, O. (2016). Self-rated treatment
outcomes in medical rehabilitation among German and non-German nationals residing in Germany: An exploratory cross-sectional study. BMC Health Services Research, 16(1).
doi:10.1186/s12913-016-1348-z
Brzoska, P., Sauzet, O., Yilmaz-Aslan, Y., Widera, T., & Razum, O. (2017). Satisfaction with rehabilitative health care services among German and non-German nationals residing in Germany:
A cross-sectional study. BMJ Open, 7(8). doi:10.1136/bmjopen-2016-015520
Calvo, R., & Hawkins, S. S. (2015). Disparities in quality of healthcare of children from immigrant families in the US. Maternal and Child Health Journal, 19(10), 2223-2232. doi:10.1007/s10995- 015-1740-z
Carrasquillo, O., Orav, E. J., Brennan, T. A., & Burstin, H. R. (1999). Impact of language barriers on patient satisfaction in an emergency department. Journal of General Internal Medicine, 14(2), 82- 87. doi:10.1046/j.1525-1497.1999.00293.x
Chen, Y.B., Li, A. T., Fung, K. P., & Wong, J. P. (2015). Improving access to mental health services for racialized immigrants, refugees, and non-status people living with HIV/AIDS. Journal of Health Care for the Poor and Underserved, 26(2), 505-518. doi:10.1353/hpu.2015.0049
Chugh, U., Dillmann, E., Kurtz, S. M., Lockyer, J., & Parboosingh, J. (1993). Multicultural issues in medical curriculum: Implications for Canadian physicians. Medical Teacher, 15(1), 83-91.
doi:10.3109/01421599309029015
Costas-Muniz, R., Amir, J., Paris, M., Spratt, D., Arevalo-Perez, J., Fareedy, S., …Osborne, JR.
(2017). Interventional cultural and language assistance program: Association between cultural and linguistic factors and satisfaction with cancer care. Journal of Community Medicine & Health Education, 7(01). Doi: 10.4172/2161-0711. 1000503
Coutinho, E. D., Silva, A. L., Pereira, C. M., Almeida, A. I., Nelas, P. A., Parreira, V. B., & Amaral, M. O. (2014). Health care to immigrant and Portuguese pregnant women in Portugal. Revista Da Escola De Enfermagem Da USP, 48(Sep2), 9-16. Doi:10.1590/s0080-623420140000800003 Covinsky, K. E., Rosenthal, G. E., Chren, M., Justice, A.C., Fortinsky, R.H., Palmer, R. M., &
Landefeld, C. S. (1998). The relationship between health status changes and patient satisfaction in older hospitalization medical patients. Journal of General Internal Medicine, 13(4), 223-229. doi:
10.1046/j. 1525-1497. 1998.00071.x
Crow, R., Gage, H., Hampson, S., Hart, J., Kimber, A., Storey, L., & Thomas, H. (2002). The measurement of satisfaction with healthcare: Implications for practice from a systematic review of the literature. Health Technology Assessment, 6(32). doi: 10.3310/hta6320
Dallo, F. J., Borrell, L. N., & Williams, S. L. (2008). Nativity status and patient perceptions of the patient-physician encounter. Medical Care, 46(2), 185-191. doi:10.1097/mlr.0b013e318158af29
Dastjerdi, M., Olson, K., & Ogilvie, L. (2012). A study of Iranian immigrants’ experiences of accessing Canadian health care services: A grounded theory. International Journal for Equity in Health, 11(1), 55. doi:10.1186/1475-9276-11-55
Donnelly, T. T. (2008). Challenges in providing breast and cervical cancer screening services to Vietnamese Canadian women: The healthcare providers’ perspective. Nursing Inquiry, 15(2), 158- 168. doi:10.1111/j.1440-1800.2008.00409.x
Eisenbruch, M. (1990). The Cultural bereavement interview: A new clinical research approach for refugees. Philadelphia: W.B. Saunders Company.
Eisenbruch, M. (1991). From post-traumatic stress disorder to cultural bereavement: Diagnosis of Southeast Asian refugees. Oxford: Pergamon Press.
Fernández-Castillo, A., Vílchez-Lara, M. J., & López-Naranjo, I. (2012). Parental stress and satisfaction during children’s hospitalization: differences between immigrant and autochthonous population. Stress and Health, 29(1), 22-30. doi:10.1002/smi.2419
Gerlach, H., Becker, N., Fuch, A., Wollny, A., & Abholz, H. H. (2008). Discrimination of Blacks on account of their skin colour? Result of focus group discussion with victims in the German health- care system. Gesundheitswesen, 70(1), 47-53.
Giese, A., Uyar, M., Uslucan, H. H., Becker, S., & Henning, B. F. (2013). How do hospitalised patients with Turkish migration background estimate their language skills and their comprehension of medical information – A prospective cross-sectional study and comparison to native patients in Germany to assess the language barrier and the need for translation. BMC Health Services Research, 13(1). doi:10.1186/1472-6963-13-196
Hennegan, J., Redshaw, M., & Kruske, S. (2015). Another country, another language and a new baby:
A quantitative study of the postnatal experiences of migrant women in Australia. Women and Birth, 28(4). doi:10.1016/j.wombi.2015.07.001
Hennegan, J., Redshaw, M., & Miller, Y. (2014). Born in another country: Women’s experience of labour and birth in Queensland, Australia. Women and Birth, 27(2), 91-97.
doi:10.1016/j.wombi.2014.02.002
Hurtado, M., Spinner, J. R., Yang, M., Evesen, C., Windham, A., Ortiz, G., . . . Ivy, E.D. (2014).
Knowledge and behavioral effects in cardiovascular health: Community health worker health disparities initiative, 2007 – 2010. Preventing Chronic Disease, 11. E22. Doi:
10.5888/pcd11.130250
Hyatt, A., Lipson-Smith, R., Schofield, P., Gough, K., Sze, M., Aldridge, L., . . . Butow, P. (2017).
Communication challenges experienced by migrants with cancer: A comparison of migrant and English-speaking Australian-born cancer patients. Health Expectations, 20(5), 886-895.
doi:10.1111/hex.12529
Igarashi, Y., Horiuchi, S., & Porter, S. E. (2013). Immigrants’ experiences of maternity care in Japan. Journal of Community Health, 38(4), 781-790. doi:10.1007/s10900-013-9679-8
Jackson, J. S., Neighbors, H. W., Torres, M., Martin, L. A., Williams, D. R., & Baser, R. (2007). Use of mental health services and subjective satisfaction with treatment among Black Caribbean immigrants: Results from the National Survey of American Life. American Journal of Public Health, 97(1), 60-67. doi:10.2105/ajph.2006.088500
Kalich, A., Heinemann, L., & Ghahari, S. (2015). A scoping review of immigrant experience of health care access barriers in Canada. Journal of Immigrant and Minority Health, 18(3), 697-709.
doi:10.1007/s10903-015-0237-6
Kane, R., Maciejewski, M., & Finch, M. (1997). The relationship of patient satisfaction with care and clinical outcomes. Medical Care, 35(7), 714-730. doi:10.1097/00005650-199707000-00005 Khaled, S. M., Shockley, B., & Rahim, H. F. (2017). The effects of citizenship status on service
utilization and general satisfaction with healthcare: A cross-cultural study. International Journal for Quality in Health Care. 9(1); 47-54 doi:10.1093/intqhc/mzw131
Kietzmann, D., Wiehn, S., Kehl, D., Knuth, D., & Schmidt, S. (2016). Migration background and overall satisfaction with pre-hospital emergency care. Applied Nursing Research, 29, 96-100.
doi:10.1016/j.apnr.2015.05.009
Klassen, A. F., Gulati, S., Watt, L., Banerjee, A. T., Sung, L., Klaassen, R. J., . . . Shaw, N. (2011).
Immigrant to Canada, newcomer to childhood cancer: A qualitative study of challenges faced by immigrant parents. Psycho-Oncology, 21(5), 558-562. doi:10.1002/pon.1963
Koyama, A., Okumi, H., Matsuoka, H., Makimura, C., Sakamoto, R., & Sakai, K. (2016). The physical and psychological problems of immigrants to Japan who require psychosomatic care: A retrospective observation study. BioPsychoSocial Medicine, 10(1). doi:10.1186/s13030-016- 0052-x
Krupic, F., Garellick, G., Gordon, M., & Kärrholm, J. (2014). Different patient-reported outcomes in immigrants and patients born in Sweden. Acta Orthopaedica, 85(3), 221-228.
doi:10.3109/17453674.2014.919556
Krupic, F., Rolfson, O., Nemes, S., & Kärrholm, J. (2016). Poor patient-reported outcome after hip replacement, related to poor perception of perioperative information, commoner in immigrants
than in non-immigrants. Acta Orthopaedica, 87(3), 218-224.
doi:10.3109/17453674.2015.1135664
Lai, D. W., & Chau, S. B. (2007). Predictors of health service barriers for older Chinese immigrants in Canada. Health & Social Work, 32(1), 57-65. doi:10.1093/hsw/32.1.57
Lapolla, A., Chinni, G.D., Benedetto, A. D., Franzetti, I., Napoli, A., Sciacca, L., …Mannino, D.
(2012). Quality of Life, Wishes, and Needs in Women with Gestational Diabetes: Italian DAWN Pregnancy Study. International Journal of Endocrinology, 2012, 1-6. doi:10.1155/2012/784726 Leonhardt, M., Aschenbrenner, K., Kreis, M. E., & Lauscher, J. C. (2018). Exploring the
characteristics and potential disparities of non-migrant and migrant colorectal cancer patients regarding their satisfaction and subjective perception of care – A cross-sectional study. BMC Health Services Research, 18(1). doi:10.1186/s12913-018-3232-5
Levac, D., Colquhoun, H., & Obrien, K. K. (2010). Scoping studies: Advancing the methodology. Implementation Science, 5(1). doi:10.1186/1748-5908-5-69
Lien, E., Nafstad, P., & Rosvold, E. O. (2008). Non-Western immigrant satisfaction with the general practitioners services in Oslo, Norway. International Journal for Equity in Health, 7(1).
doi:10.1186/1475-9276-7-7
Linn, L.S. (1975). Factors associated with patient evaluation of heath care. The Milbank Memorial Fund Quarterly. Health and Society, 53(4), 531. doi:10.2307/3349566
Linn, L.S., & Greenfield, S. (1982). Patient suffering and patient satisfaction among the chronically ill. Medical Care, 20(4), 425-431. doi: 10.1097/00005650-198204000-00007
Mahmoud, I. (2012). Immigrants and the utilization of hospital emergency departments. World Journal of Emergency Medicine, 3(4), 245. Doi: 10.5847/wjem.j.issn. 1920-8642.2012.04.001 Marshall, E. G., Wong, S. T., Haggerty, J. L., & Levesque, J. (2010). Perceptions of unmet healthcare
needs: What do Punjabi and Chinese-speaking immigrants think? A qualitative study. BMC Health Services Research, 10(1). doi:10.1186/1472-6963-10-46
Mastaki, J. K. (2010). Migrant patients’ satisfaction with health care services: A comprehensive review. Italian Journal of Public Health, 7(1), 69-81.
McFarland, D. C., Ornstein, K. A., & Holcombe, R. F. (2015). Demographic factors and hospital size predict patient satisfaction variance - implications for hospital value-based purchasing. Journal of Hospital Medicine, 10(8), 503-509. doi:10.1002/jhm.2371
Mead, N., & Roland, M. (2009). Understanding why some ethnic minority patients evaluate medical care more negatively than white patients: A cross sectional analysis of a routine patient survey in English general practices. British Medical Journal, 339(Sep16 3). doi:10.1136/bmj.b345
Murray, L., Windsor, C., Parker, E., & Tewfik, O. (2010). The experiences of African women giving birth in Brisbane, Australia. Health Care for Women International, 31 (5), 458-472. doi:
10.1080/07399330903548928
Ng, C., & Newbold, K. B. (2011). Health care providers’ perspectives on the provision of prenatal care to immigrants. Culture, Health & Sexuality, 13(5), 561-574.
doi:10.1080/13691058.2011.555927
Ngo-Metzger, Q., Sorkin, D. H., Phillips, R. S., Greenfield, S., Massagli, M. P., Clarridge, B., &
Kaplan, S. H. (2007). Providing high-quality care for limited English proficient patients: The importance of language concordance and interpreter use. Journal of General Internal Medicine, 22(S2), 324-330. doi:10.1007/s11606-007-0340-z
Palmer, N. R., Kent, E. E., Forsythe, L. P., Arora, N. K., Rowland, J. H., Aziz, N. M., . . . Weaver, K.
E. (2014). Racial and ethnic disparities in patient-provider communication, quality-of-care ratings, and patient activation among long-term cancer survivors. Journal of Clinical Oncology, 32(36), 4087-4094. doi:10.1200/jco.2014.55.5060
Papic, O., Malak, Z., & Rosenberg, E. (2012). Survey of family physicians’ perspectives on management of immigrant patients: Attitudes, barriers, strategies, and training needs. Patient Education and Counseling, 86(2), 205-209. doi:10.1016/j.pec.2011.05.015
Pham, M.T., Rajić, A., Greig, J.D., Sargeant, J.M, Papadopoulos, A. & McEwen, S.A. (2014). A scoping review of scoping reviews: advancing the approach and enhancing the consistency.
Research Synthesis Methods. 5(4); 371–385.doi: 10.1002/jrsm.1123
Razum, O. & Wenner, J. (2016) Social and health epidemiology of immigrants in Germany: past, present and future. Public Health Review. 37; 4-21
Redman, E., Reay, H., Jones, L., & Roberts, R. (2011). Self-reported health problems of asylum seekers and their understanding of the national health service: A pilot study. Public Health, 125 (3), 142-144. doi: 10.1016/j.puhe.2010.10.002
Reitmanova, S., & Gustafson, D. H. (2007). “They Can’t Understand It”: Maternity Health and Care Needs of Immigrant Muslim Women in St. John’s, Newfoundland. Maternal and Child Health Journal, 12(1), 101-111. Doi:10.1007/s10995-007-0213-4
Shrestha, A. (2017). Immigrants’ access and utilization of health care services in Finland: Maamu study. Master’s Thesis, University of Eastern Finland.
Shommu, N. S., Ahmed, S., Rumana, N., Barron, G. R., Mcbrien, K.A., & Turin, T. C. (2016). What is the scope of improving immigrant and ethnic minority healthcare using community navigators:
A systematic scoping review. International Journal for Equity in Health, 15(1). doi:
10.1186/s12939-016-0298-8
Small, R., Roth, C., Raval, M., Shafiei, T., Korfker, D., Heaman, M., . . . Gagnon, A. (2014).
Immigrant and non-immigrant women’s experiences of maternity care: A systematic and
comparative review of studies in five countries. BMC Pregnancy and Childbirth, 14(1).
doi:10.1186/1471-2393-14-152
Spruyt, O. (1999). Community-based palliative care for Bangladeshi patients in east London.
Accounts of bereaved carers. Palliative Medicine, 13 (2), 119-129. doi:
10.1191/026921699667569476
Staten, L., Cutshaw, C., Davidson, C., Reinschmidt, K., Stewart, R., & Roe, D (2011). Effectiveness of the Pasos Adelante Chronic Disease Prevention and Control Program in a US-Mexico Border Community, 2005-2008. Preventing Chronic Disease. 9: E08 doi: 10.5888/pcd9.100301
Street, R.L., Makoul, G., Arora, N.K., & Epstein, R.M. (2009). How does communication heal?
Pathways linking clinician-patient communication to health outcomes. Patient Education and Counseling, 74(3), 295-301. Doi:10.1016/j.pec.2008.11.015
Tarraf, W., Miranda, P.Y., & González, H. M. (2012). Medical Expenditure Among Immigrant and Non-immigrant Groups in the United States. Medical Care, 50(3), 233-242. doi: 10.1097/mlr.
0b013e318241e5c2
Tricco, A.C., Lillie, E., Zarin, W., O'Brien, K., Colquhoun, H., Kastner, M., Levac, D., Ng, C., Sharpe, J.P., Wilson, K., Kenny, M., Warren, R., Wilson, C., Stelfox, H.T. & Straus, S.E. (2016). A scoping review on the conduct and reporting of scoping reviews. BMC Medical Research Methodology 16;
15-25. doi: 10.1186/s12874-016-0116-4.
Usui, A. (2016). Foreign residents’ experience in the Japanese health care system and evaluation of their satisfaction. (unpublished master’s thesis) Tokyo Metropolitan University, Tokyo Japan.
(United Nations Department of Economic and Social Affairs, (2018), Refugees and migrants.
Retrieved from https://refugeesmigrants.un.org/definitions
Wang, L., Rosenberg, M., & Lo, L. (2008). Ethnicity and utilization of family physicians: A case study of Mainland Chinese immigrants in Toronto, Canada. Social Science & Medicine, 67(9), 1410-1422. doi:10.1016/j.socscimed.2008.06.012
Whitley, R., Wang, J., Fleury, M., Liu, A., & Caron, J. (2016). Mental health status, health care utilisation, and service satisfaction among immigrants in Montreal: An epidemiological comparison. The Canadian Journal of Psychiatry, 62(8), 570-579.
doi :10.1177/0706743716677724
Wild, S. H., Fischbacher, C. M., Brock, A., Griffiths, C., & Bhopal, R. (2006). Mortality from all cancers and lung, colorectal, breast and prostate cancer by country of birth in England and Wales, 2001–2003. British Journal of Cancer, 94(7), 1079-1085. doi:10.1038/sj.bjc.6603031
Williams, D. R. (1999). Race, socioeconomic status, and health: The added effects of racism and discrimination. Annals of the New York Academy of Sciences, 896(1), 173-188.
doi:10.1111/j.1749-6632.1999.tb08114.x
Williams, D. R., Neighbors, H. W., & Jackson, J. S. (2003). Racial/ethnic discrimination and health:
Findings from community studies. American Journal of Public Health, 93(2), 200-208.
doi:10.2105/ajph.93.2.200
Wu, H., Yim, C., Chan, A., Ho, M., & Heathcote, J. (2009). Sociocultural factors that potentially affect the institution of prevention and treatment strategies for hepatitis B in Chinese Canadians. Canadian Journal of Gastroenterology, 23(1), 31-36. doi:10.1155/2009/608352 Yelland, J., Riggs, E., Small, R., & Brown, S. (2015). Maternity services are not meeting the needs of
immigrant women of non-English speaking background: Results of two consecutive Australian population based studies. Midwifery, 31(7), 664-670. doi:10.1016/j.midw.2015.03.001
