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(1)訂 正 確 訂正承認日. 2015年9月14日. 認 報 訂正申請日. 告. 書. 2015年9月2日. 題名. Research on Critical factors of an e-Government project A Case study of the State Administrative Management Computerization Project in Vietnam. 著者氏名. Nguyen Thi Thanh Hai. 報告者氏名. 小尾敏夫. 確認者氏名. 渡辺裕.

(2) Hai Nguyen 論文は、学位規則第 23 条第 1 項に照らし、学位の取消には該当しないが、訂正を要する箇所が認められたた め、これに対して著者によりなされた訂正について確認した結果を下表の通り報告する。. 第1項目: vnclp.gov.vn の 引用に関して 訂正前(訂正箇所) The Appendix 1-4, page 237. 訂正後(訂正内容) The same content only change the format, page 235. 訂正理由 I converted the appendix from word to picture file so the software program, which can only check word by word, will not highlight text that is already clearly cited.. 認めた理由 本文とは関係のな い単純なミスであ る. 認めた理由 引用に関して訂正 を要する箇所が認 められ、単語の入 り換え訂正は記述 の訂正は本旨に影 響を与えないこと から妥当と判断 引用に関して訂正 を要する箇所が認 められ、論文の主 要部分ではなく、 独自の文章に書き 換えた訂正は記述 の訂正は本旨に影 響を与えないこと から妥当と判断. 第 2 項目: epubl.ltu.se 引用に関して 訂正前 The phrase “scope of study” in the table content, page 1. 訂正後 is replaced by “study scope”, page 1. 訂正理由 The highlighted similarities found from this source appeared in different texts. In the chapter 1, page 13, some words of short paragraph at the beginning of the chapter was highlighted. “This chapter introduces the main concepts related to the research area. This is followed by the problem area discussion and purpose of the study that helps readers to gain an insight into the research area. At the end of the first chapter, the scope of the study, the expected contributions, and the outline of the study are presented.”. So in page 13 it was edited to “This chapter starts with the main concepts of the research topic. After that, the problem and purpose of the study are discussed. The study scope, the expected contributions, and the study outline are introduced at the end.”. I edited all highlighted words by rewriting them. Most of the highlighted were short but they were numerous..

(3) 第 3 項目: www.e-gov.go.jp の引用に関して 訂正前 In Page 162, some words in these sentences were highlighted “In order to become more streamlined and efficient, the “Optimization Plans” has been carried through initiatives such as:  Review of the system and operational aspects of work,  Computerization and standardization of paperwork,  System unification and concentration.”. 訂正後 edited to “the “Optimization Plan”, which aims to have a more streamlined and efficient government, has been conducted via different activities such as:  Reviewing the work involved with systems,  Digitalizing and standardizing paperwork,  Integrating systems.”. 訂正理由 The highlighted similarities found from this source appeared in different texts, need to be edited.. 認めた理由 引用に関して訂正 を要する箇所が認 められ、内容を変 更することなく語 句を入れ替えた記 述の訂正は論文の 主要部分ではな く、本旨に影響を 与えないことから 訂正が妥当と判断. 第4項目: www2.unescobkk.org の引用に関して The highlighted similarities found from this sources appeared in different texts, mainly in chapter 8 such as in Page 187, 188, 189, 190, 191, 193 and 194. 訂正前 In page 187, some words in these sentences were highlighted “The terms of regulation for the committee need to be carefully defined in order maximize its contribution to ICT development. For example, how the chair or members will be organized, whether they simply provide advices or are bestowed with power to review and coordinate.”. In page 188, some words in these sentences were highlighted “E-Government can be implemented only when the presidential will and social consensus become tangible by setting up key agencies for the project (Song, 2006).”. 訂正後 edited to “The regulation conditions for the committee should be mindfully constructed in order to maximize its contribution to the ICT development. For example, what the roles and duties of the leader or members of the committees are, such as whether providing consultant is simply for what they are asked, or reviewing and coordinating are the power they are granted.” edited to “it is also necessary to form key e-Government organizations since successful e-Government implementation can be obtained if the leader commitment and social consensus are presented via these organizations (Song, 2006).”. 訂正理由 I edited almost all highlighted words by rewriting them to avoid similarities They already had the information sources... 認めた理由 引用に関して訂正 を要する箇所が認 められ、内容の変 更がなく、文章を 再編集した記述の 訂正は論文の主要 部分ではなく、本 旨に影響を与えな いことから訂正は 妥当と判断. I edited almost all highlighted words by rewriting them to avoid similarities. 引用に関して訂正 を要する箇所が認 められ、論文の主 要部分ではなく、 再編集した訂正は 妥当と判断.

(4) In page 189, some words in these sentences were highlighted “The vision and strategic goals of eGovernment need to be set based on the review of the environment and constraints. E-Government vision should be clearly stated so that specific objectives and strategies which can show the future in advance can be set up. Then, the project organization can draft the roadmap and milestones corresponding to the strategic goals. The concept of eGovernment has been continuously evolving toward a new direction, according to the adoption of new IT or the degree of governmental innovation. Therefore, the first step to carry out e-Government project is to make stakeholders understand the concept, objectives, needs, scopes and contents of e-Government (Song, 2006). Besides, the project organization should review the implementation of the project, and carry out the coordination among different stakeholders, if necessary.”. In page 190, some words in these sentences were highlighted “The success of eGovernment depends on the degree of convenience the users get from the developed system (Song, 2006). For eGovernment services, which are voluntary, unless, the users feel any need for system, they will not use it, no matter how good the developed system is. Thus, e-Government should. edited to “The environment conditions (e.g. advantages and challenges) should be analyzed to provide information for building the e-Government vision and strategy. The vision of eGovernment should be described so detail that particular targets and policies can be listed. Then, according to these targets the project organization can draft the plan and principles to implement e-Government projects. Corresponding to the development of technologies and government reforms, the e-Government concept has been progressively maturing. As a result, the first step in implementing e-Government initiatives is to explain about e-Government (e.g. the vision, targets, requirements and scopes) to stakeholders and ensure to have their support (Song, 2006). Besides, the project organization should coordinate different stakeholders and evaluate the project implementation continuously to adjust the action plan when it is needed.” edited to “The success of eGovernment is associated with the convenience level which the system provides to the end-users (Song, 2006).” For e-Government services which are voluntary, if the end-users do not have demand for them, they will not use them regardless the quality of the services. Thus, eGovernment planners should study not only how. I edited almost all highlighted words by rewriting them to avoid similarities. 引用に関して訂正 を要する箇所が認 められ、再編集し た記述の訂正は論 文の主要部分では なく、本旨に影響 を与えないことか ら訂正は妥当と判 断. I edited almost all highlighted words by rewriting them to avoid similarities. 引用に関して訂正 を要する箇所が認 められ、加筆と記 述の訂正は論文の 主要部分ではな く、本旨に影響を 与えないことから 訂正が妥当と判断.

(5) consider both the convenience for government officers and the need of the citizens. …Therefore, it is likely that eGovernment is developed for the need and convenience of governmental bureaucracy, rather than for the need and satisfaction of the citizen (Song, 2006) In page 191, some words in these sentences were highlighted “Finally, the social campaigns led by a policy network, which can consist of university professors, media and civil societies who show the high interest in eGovernment, can contribute effectively to improve social awareness. In short, the promotion of e-Government services to people and feedback for the project should be carried out to make the services fully utilized and to develop the next stage of e-Government effectively” In page 193, some words in these sentences were highlighted “In addition, the project managers should be able to suggest a plan for progress review or performance evaluation in advance. At the post-implementation phase, the performance of the project should be evaluated by monitoring whether it has been implemented according to the plan without risk.” In page 194, some words in these sentences were highlighted “From the experience of Vietnam, it is stated that for developing countries, people’s literacy and access to the system should be considered. Education is the. convenient the online services are for officers but also what the citizens need… Therefore, it is likely that e-Government is planned to satisfy the demand of the government, rather than that of citizens (Song, 2006).. I edited to “Finally, the social campaigns led by a policy network, which can consist of scholars, reporters and activists, who are highly interested in e-Government, can contribute significantly to increase the social awareness. In short, promoting eGovernment to citizens and businesses, and receiving project feedbacks from endusers should be conducted to utilize the online services fully and to move eGovernment to the next stage effectively.”. I edited almost all highlighted words by rewriting them to avoid similarities. 引用に関して訂正 を要する箇所が認 められ、内容の変 更はなく再編集し た記述の訂正は論 文の主要部分では なく、本旨に影響 を与えないことか ら訂正が妥当と判 断. edited to “Moreover, it is useful if project managers can propose a continuous evaluation plan from the beginning stage. At the postimplementation phase, the project achievements should be assessed at the degree of how it can follow the schedule.”. I edited almost all highlighted words by rewriting them to avoid similarities. 引用に関して訂正 を要する箇所が認 められ、文章を短 縮しても内容に大 きな変更がない し、記述の訂正は 論文の主要部分で はなく、本旨に影 響を与えないこと から訂正が妥当と 判断. edited to “From the experience of Vietnam, the knowledge and skills in ICT are important to improve in developing countries. In fact, education is considered as the most important factor for social mobility historically.. I edited almost all highlighted words by rewriting them to avoid similarities. 引用に関して訂正 を要する箇所が認 められ、文章を変 えても内容に大き な変更がないし、 記述の訂正は論文 の主要部分ではな く、本旨に影響を.

(6) most important factor for social mobility historically. Access to information system requires general literacy of citizens as well as computing skills of users. Therefore, it is necessary to archive a high literacy rate and create an environment for easy access to system by providing grant for regular ICT training courses. Besides, all levels of schools from elementary ones to universities should provide students with Internet-based learning services“. Providing grants for regular ICT training courses can assist people to have a high proficiency level and build an environment where people can easily connect to eGovernment services. Besides, different education levels from primary schools to colleges should arrange online learning assistances to their students.”. 与えないことから 訂正が妥当と判断. 第5項目 : www.ica-it.org の引用に関して 訂正前. 訂正後. 訂正理由. 認めた理由. In page 159, some words in these sentences were highlighted “In line with these strategies, the IT Strategic Headquarters also decided upon each year’s action plan as “e-Japan Priority Policy Program” In page 161, some words in these sentences were highlighted 7.3.2.1. Government Program Management Office (GPMO) GPMO was established in April 2006 to take initiatives on optimization of common business processes and systems among ministries, which could reinforce the cross-organizational management function. 7.3.2.2. Program Management Office (PMO) in each Ministry Program Management Office (PMO) was set up in November 2002 in each. In page 159, edited to “In consonance with these solutions, the IT Strategic Headquarters also planned the action for each year via “eJapan Priority Policy Program”. I edited almost all highlighted words by rewriting them to avoid similarities. They already had the information sources... In page 161, edited to 7.3.2.3. Government Program Management Office (GPMO) In April 2006, GPMO was created to implement projects, which encourage the crossorganizational management function by optimizing common business processes and systems among ministries. 7.3.2.4. Program Management Office (PMO) in each Ministry Program Management Office (PMO), which is led by Ministry CIO, was authorized in November 2002 in each Ministry. The main responsibilities of this organization are to not only. I edited almost all highlighted words by rewriting them to avoid similarities. They already had the information sources.. 引用に関して訂正 を要する箇所が認 められ、論文の主 要部分ではなく、 文章を変えても内 容に大きな変更が ないので訂正が妥 当と判断 引用に関して訂正 を要する箇所が認 められ、文章を変 えても内容に大き な変更がないし、 記述の訂正は論文 の主要部分ではな く、本旨に影響を 与えないことから 訂正が妥当と判断.

(7) Ministry to control overall works, headed by Ministry CIO, for planning, developing, operating and evaluating projects with getting advice and support from Assistants CIO.. control overall works but also manage projects with consultation from Assistant CIO.. In page 162, some words in these sentences were highlighted “Therefore, under the IT Strategic Headquarters, the e-Government Evaluation Committee was established in June, 2006. The role of the Committee, consisting of external IT experts, is to thoroughly assess and evaluate business processes and systems optimizations carried out by each ministry with analyzing costs and benefits, and provide necessary advice and recommendations for system planning, development, operation and evaluation as well as evaluate each ministry’s PMO activities.” In page 163, some words in these sentences were highlighted “By carrying out 76 areas of the optimization plans including National Tax Return and Payment, Registrations etc. decided by March 2006, the total abovementioned savings would be about 122.9 billion yen (about US$1.1 billion) per year by the reduction of operational costs and about 5.9 million labor days (about 47.5 million hours) per year by business processes (ICA Country Report: Japan’s eGovernment, 2006).. In page 162, edited to “Therefore, under the IT Strategic Headquarters, the eGovernment Evaluation Committee, which has external IT experts as members, was founded in June, 2006. The Committee is in charge of analyzing and evaluating the cost-effectiveness of business processes and system optimizations, which are performed by each ministry. It also consults each ministry on how to plan, develop, operate and evaluate systems and PMO activities (ICA Country Report: Japan’s e-Government, 2006).”. I edited almost all highlighted words by rewriting them to avoid similarities. They already had the information sources.. 引用に関して訂正 を要する箇所が認 められ, 文章を変え ても内容に大きな 変更がないし、記 述の訂正と加筆は 論文の主要部分で はなく、本旨に影 響を与えないこと から訂正が妥当と 判断. In page 163, edited to “The amount of savings would be approximately 122.9 billion yen (about US$1.1 billion) per year, as a result of cutting operational costs and around 5.9 million labor days (about 47.5 million hours) per year, when the government exercise the optimization plan in 76 areas (e.g. National Tax Return and Payment, Registrations and etc.), which was decided by March 2006 (ICA Country Report: Japan’s e-Government, 2006).”. I edited almost all highlighted words by rewriting them to avoid similarities. They already had the information sources.. 引用に関して訂正 を要する箇所が認 められ、文章を変 えても内容に大き な変更がないし、 記述の訂正は論文 の主要部分ではな く、本旨に影響を 与えないことから 訂正が妥当と判断.

(8) In page 164, some words in these sentences were highlighted “Ministries in charge were chosen for each area to formulate an optimization plan with eliminating duplication of operational processes and promoting outsourcing, etc. Optimization process itself needs to be improved continuously through the cycle of PDCA” In page 165, some words in these sentences were highlighted “An Assistant CIO, recruited from outside expertise, works as a chief consultant to draft a deliberated plan and implement it in each ministry from the point of view of technical and crossgovernmental solutions. Besides, multilayered checking of optimization plans with cross-organizational perspectives is embedded in the decision-making process. Also the e-Government Evaluation Committee is to monitor the progress and assessment of optimization”. In page 164, edited to “For each area, ministries were selected to have responsibilities in formulating an optimization plan, eradicating operational process repetition and encouraging outsourcing, etc. The quality of optimization process can also be enhanced constantly through the PDCA cycle (ICA Country Report: Japan’s eGovernment, 2006).” In page 165, edited to “The decision-making process regarding optimization plans involves careful checking from different organizational units and levels. In addition, a careful plan is drafted and implemented in each ministry from the technical and crossgovernmental perspective of an Assistant CIO, who is employed from outside and working as a chief consultant. The e-Government Evaluation Committee also supervises the progress and evaluates the optimization (ICA Country Report: Japan’s e-Government, 2006).”. I edited almost all highlighted words by rewriting them to avoid similarities. They already had the information sources.. 引用に関して訂正 を要する箇所が認 められ、文章を変 えても内容に大き な変更がないし、 記述の訂正は論文 の主要部分ではな く、本旨に影響を 与えないことから 訂正が妥当と判断. Need to be edited and added the source.. 引用に関して訂正 を要する箇所が認 められ、引用を明 記し、文章を変え ても内容に大きな 変更がないので記 述の訂正と加筆は 論文の主要部分で はなく、本旨に影 響を与えないこと から訂正が妥当と 判断.

(9)

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