Concur Expense Standard Edition

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SAP Concur Release Notes

Concur Expense Standard Edition

Month Audience

Release Date: March 20, 2021

Initial Post: Friday, March 19, 10:30 AM PT Client FINAL

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purchasing decisions.

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Release Notes: Authentication

Release Notes

Authentication

Ongoing Deprecation of HMAC and Migration to SAML v2 and the SSO Self-Service Tool

Information First Published Information Last Modified Feature Target Release Date

July 12, 2019 November 25, 2020 Phase I: July 2020

Phase II: July 1, 2021 Any changes since the previous monthly release are highlighted in yellow in this release note.

These changes are part of the SAP Concur continued commitment to maintaining secure authentication.

Overview

SAP Concur support for Hash-Based Message Authentication Code (HMAC) is being deprecated. Travel Management Companies (TMCs) and SAP Concur personnel are currently assisting customers who use HMAC to migrate to SAP Concur SAML v2 SSO (SAML v2).

SAP Concur provides a Single Sign-On self-service option that enables client admins to setup their SAML v2 connections without involving an SAP Concur support

representative.

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For more information about the Single Sign-On self-service option, refer to the Shared: Single Sign-On Overview and the Shared: Single Sign-On Setup Guide. NOTE: SAML v2 supports the use of multiple identity providers (IdPs).

The HMAC deprecation includes two phases:

Phase I:

• Clients must have an identity provider (IdP) or a custom SAML 2.0 compliant solution.

• Clients begin testing authentication using SAML v2.

• TMCs prepare to onboard new SAP Concur clients to SAML v2.

• Customers will be notified via release notes about the official deprecation date of HMAC. As of the official deprecation date, no new clients can be onboarded using HMAC; new clients must be onboarded to SAML v2.

• Existing clients using HMAC must migrate to SAML v2.

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Release Notes: Authentication

Phase II:

• TMCs have migrated all existing SAP Concur clients from the HMAC service to SAML v2.

• The HMAC service is deprecated. Phase II is targeted to end mid-year in 2021.

BUSINESS PURPOSE /CLIENT BENEFIT

This change provides better security and improved support for users logging in to SAP Concur products and services.

Configuration / Feature Activation MIGRATION FOR TMCS

TMCs will be significantly impacted and should begin testing now to prepare for migration to SAML v2.

TMCs must set up SAML v2 instead of HMAC for their new clients. Setting up SAML v2 now allows more time for TMCs to test SAML v2 and to train internal staff to assist clients.

To prepare for Phase I of the HMAC deprecation:

• TMCs must support SAML 2.0 compliant SSO. TMCs must contract for or develop their SAML 2.0 compliant solution. TMCs must have an Identity Provider (IdP).

• Once support for SAML 2.0 compliant SSO is established, TMCs that need more information can open a case with SAP Concur support. TMCs do not need to use the online order form to request setup.

MIGRATION FOR LEGACY HMACCLIENTS

Clients should begin testing SAML v2 immediately to prepare for migration.

To prepare for Phase I of the HMAC deprecation:

• Clients must have an Identity Provider (IdP) or a custom SAML 2.0 compliant solution.

• Clients can coordinate with SAP Concur support now to complete migration to SAML v2.

• Clients can choose to use the Single Sign-On self-service option.

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For more information about the Single Sign-On self-service option, refer to the Shared: Single Sign-On Overview and the Shared: Single Sign- On Setup Guide.

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Release Notes: Expense Type Import

Expense Type Import

Automation Enhancements

Overview

New and existing clients can perform bulk updates when entering expense types and account codes. Prior to this change, a client manually entered their organization's expense types and account codes across multiple pages in Concur Expense. This time-consuming process was prone to data entry errors and increased configuration time. Now, clients can download, fill out, and upload an Excel template that will be used to automatically import their organization's expense types and account codes.

NOTE: This feature is not available to clients using Financial Integrations, such as QuickBooks, Xero Accounting, Sage Intacct, or Sage Accounting, as account code mapping is derived from the organization's connected Accounting Software.

This feature will significantly improve the expense type import process for bulk updates, decrease configuration time, reduce the risk of data entry errors, align with the Concur Invoice expense type setup, and help users access the latest expense types quicker than if manually entered.

What the Admin Sees

Concur Expense offers two expense type import templates: Basic and Advanced.

If a site has Simple Setup enabled, the Basic template will be the only template available. If a site does not have Simple Setup enabled, both the Basic and Advanced expense type import templates will be available. All actions associated with the import process will be completed on one page – on the Upload File tab on the Import Expense Types page.

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The expense type import has two options:

• Basic (template) – The only available option in Simple Setup mode. Client admins will be able to load their expense types, update account codes, and set their Spend_Category. This Basic template will contain only one tab, Basic. Client admins will be unable to edit, rename, or delete the header rows and spreadsheet tabs in the Excel template. Validations (values in the drop-down menus in the spreadsheet's cells) will be built into the template for selection.

• Advanced (template) – Available only when Simple Setup is turned off. The Advanced template will contain only one tab, Advanced. Client admins will be able to:

 Deactivate, rename, and set account codes in a hierarchy

 Set expense types per country and policy group

 Use drop-down validations in the Spend_Category without requiring users to re-type values

 Provide admins with the ability to set Flag Expenses Over and Don't Allow Expenses Over columns

NOTE: Inactive expense types will display if All is selected before downloading the template.

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Configuration / Feature Activation

Admins can access the Import Expense Types page by clicking the Import button on the Expense Types for Expenses page in Product Settings.

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To import an Excel Expense Type template:

1. Log in as an admin.

2. Click Administration > Expense Settings.

3. In the Capturing Spend section, click Expense Types for Expenses. The Expense – Expense Types page displays.

4. Click Import. The Import Expense Types page displays.

5. On the default Upload File tab, in Step 1, select Basic or Advanced and then select All or Active.

When you download a template, it will export all of the existing expense types as a starting point.

If you select All, the template will export all expense types to the downloaded template; this means the template contains both active and inactive expense types. If you select Active, the template will export only active expense types to the downloaded template.

NOTE: Basic is the only available option in Simple Setup mode. Both Basic and Advanced will display when Simple Setup is turned off.

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Release Notes: Expense Type Import 6. Click Download Template to download the corresponding

ExpenseTypeImportTemplate.xlsx file.

NOTE: When you download the template for either the Basic or Advanced setup mode, the template will contain the organization's existing expense types and account codes.

NOTE: For the Advanced setup only, the template may contain additional columns that depend on what features are turned on in the entity. For a list of the additional columns, refer to the Concur Expense: Expense Types Import Setup Guide for Standard Edition.

7. Keep the Import Expense Types page open.

8. Fill out the Excel template and save it to your computer.

9. In Step 3 on the Import Expense Types page, click Browse to search for and select the Excel template.

10. In Step 4 on the Import Expense Types page, click Upload. The Expense Type Import Results page opens.

11. Keep the Import Expense Types page open.

12. Verify the import was successful by either clicking View Import Results (in the lower right) or clicking the Import Results (tab).

When you click the Details link to drill down into your import results, only import failures will display.

The Import Results tab displays.

13. Click the Calendar icon to select the import date and click Search. The page will only display all imports for the date selected.

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Release Notes: Expense Type Import 14. Confirm the import was successful by looking at the list of files on the Import

Results tab.

15. (Optional) Click View in the row that corresponds to the file you want to view.

NOTE: Although this process is optional, if any records were rejected, it is recommended you view the records using the View link.

16. (Optional) View the description and action required.

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Release Notes: File Transfer Updates

NOTE: If a file has more than one record rejected, Concur Expense will display the import results in ascending order as shown.

17. (Optional): Click Upload File to return to the Upload File tab.

18. Click X to close the page and return to the Expense – Expense Types page.

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For more information, refer to the Concur Expense: Expense Types Import Setup Guide for Standard Edition.

File Transfer Updates

Ongoing SAP Concur Legacy File Move Migration

March 6, 2020 January 8, 2021 Ongoing until July 31, 2021

Overview

This release note is intended for the technical staff responsible for file transmissions with SAP Concur. For our customers and vendors participating in data exchange, SAP Concur is maintaining our file transfer subsystem to provide greater security for those file transfers.

SAP Concur is in the process of migrating entities that currently use a legacy process for moving files to a more efficient and secure file routing process that relies on APIs.

Clients whose entities are currently configured to use the legacy process will be migrated to the more efficient process sometime between now and July 31, 2021.

After they are migrated to the more efficient process, clients will see the following improvement:

• With the legacy process, clients had to wait for the file move schedule to run at a specified time. With the more efficient and secure API-based process,

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Release Notes: File Transfer Updates extracts and other outbound files from SAP Concur will be available within the existing overnight processing period shortly after the files are created.

This announcement pertains to the following file transfer DNS endpoints:

• st.concursolutions.com BUSINESS PURPOSE /CLIENT BENEFIT

These changes provide greater security and efficiency for file transfers.

If assistance is required, please contact SAP Concur support.

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For more information, refer to the Shared: File Transfer for Customers and Vendors User Guide.

Rotating PGP Key Available for File Transfers (Jan 15)

Overview

Files transferred to SAP Concur solutions must be encrypted with the SAP Concur public PGP key, concursolutionsrotate.asc.

concursolutionsrotate.asc

 Key file is available in client’s root folder

 Key ID 40AC5D35

 RSA 4096-bit signing and encryption subkey

 Key expires every 2 years

 Client is responsible for replacing the key before it expires

• Next expiry date: September 4, 2022

• SAP Concur plans to replace the current rotating public PGP key in the client’s root folder 90 days before the expiration date

The SAP Concur legacy PGP key (key ID D4D727C0) remains supported for existing clients but will be deprecated in the future.

SAP Concur strongly recommends that clients use the more secure rotating public PGP key for file transfers. To facilitate the use of the more secure rotating public PGP key for file transfers, SAP Concur added the key to existing client’s home folders on Friday, January 15, 2021.

This announcement pertains to the following file transfer DNS endpoints:

• st.concursolutions.com

• mft-us.concursolutions.com

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Release Notes: Financial Integration

• vs.concursolutions.com

• st-eu.concursolutions.com

• mft-eu.concursolutions.com BUSINESS PURPOSE /CLIENT BENEFIT

The rotating public PGP key provides greater security for file transfers.

What the Administrator Sees

An administrator with the required FTP credentials can log into the FTP site to retrieve the rotating public PGP key, concursolutionsrotate.asc, from the root directory.

Your internal FTP administrator can add the key to their PGP keyring and start using it to encrypt any files being transferred to SAP Concur.

If assistance is required, please contact SAP Concur support.

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For more information, refer to the Shared: File Transfer for Customers and Vendors User Guide.

Financial Integration

Other Current Liabilities QuickBooks Account Type Now Supported

Overview

The Other Current Liabilities QuickBooks account type is now supported.

This change improves the functionality of the SAP Concur QuickBooks integration with Concur Expense and Concur Invoice.

This change occurs automatically and is available to clients who have purchased the SAP Concur QuickBooks integration.

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For more information, refer to the Shared: QuickBooks Connector Setup Guide for Concur Standard Edition and the Shared: QuickBooks Integration Using Concur Financial Integration Service Setup Guide for Concur Standard Edition.

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Release Notes: Financial Integration

Sage Intacct Integration (Mar 1) (US)

Overview

SAP and Sage have partnered to make accounting for expenses in Sage Intacct easier.

Clients who purchase the Sage Intacct integration can import Sage Intacct data (source data) into Concur Expense and/or Concur Invoice standard edition. This data enables clients to utilize their unique accounting data when entering expenses and/or invoices. The data is updated in Concur Expense and/or Concur Invoice regularly.

The source data export loads employee and invoice vendors/suppliers from Sage Intacct to Concur Expense and/or Concur Invoice during the implementation.

The financial posting process sends expense reports and invoices that are ready to be posted from SAP Concur solutions to Sage Intacct, utilizing APIs from the SAP Concur platform. Concur Expense and/or Concur Invoice send the expense data as a vendor bill (for cash reimbursements) or as a credit card transaction (for credit card charges). The integration sends the invoice data as a vendor bill. The integration manages the transmission of expense and invoice data from SAP Concur solutions to Sage Intacct, and the transmission of status information back to SAP Concur

solutions. The financial posting happens as soon as the report or invoice is approved for payment, without waiting for a batch schedule. The client sees financial posting status information in the audit trail of the expense report or invoice. The expense or invoice processor can view problems with the posting, allowing them to correct errors and re-send the information quickly.

NOTE: The Sage Intacct integration with Concur Expense and Concur Invoice does not support multi-currencies.

This integration makes it easier for clients to manage their accounting information in Concur Expense and/or Concur Invoice and Sage Intacct.

The integration with Concur Expense and Concur Invoice standard edition is available for clients who purchase the Sage Intacct integration.

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Release Notes: Help Menu

Help Menu

Service Description Guide Link Added to the Help Menu

Overview

SAP Concur has added the Service Description Guide link to the Help menu on the SAP Concur home page. This change is provided in accordance with SAP Concur Legal requirements.

BUSINESS PURPOSE/CLIENT BENEFIT

This update allows access to the Service Description guide from within SAP Concur products.

What the User Sees

To access the Service Description Guide link, click Help (upper-right corner) on the SAP Concur home page and then click the Service Description Guide link.

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Release Notes: NextGen UI The Service Description Guide – SAP Concur page appears.

Configuration/Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

NextGen UI

Ongoing Updated User Interface (UI) for Concur Expense End Users

March 2018 June 5, 2020 TBD

Any changes since the previous monthly release are highlighted in yellow in this release note.

Overview

The continued evolution of the Concur Expense solution user interface experience is the result of thoughtful design and research that provides a modern, intuitive, and streamlined experience for creating and submitting expense reports.

Concur Expense customers have the ability to preview and then opt in to the NextGen UI before the mandatory move.

The result is the next generation of the Concur Expense user interface designed to provide a modern, consistent, and streamlined user experience. This technology not only provides an enhanced user interface, but also allows us to react more quickly to customer requests to meet changing needs as they happen.

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Release Notes: NextGen UI

Products and Users Affected

In order to take advantage of these improvements, Concur Expense customers will be required to transition to the NextGen UI for Concur Expense. The following provides information about the timeline and resources available to ensure this process is smooth and efficient for all users.

These UI changes apply to:

• All editions of Concur Expense (Professional/Premium and Standard)

• End users; there are no changes for approvers, processors, or admins IMPORTANT: Timeline and Milestones

There are three important milestones for Concur Expense customers as they transition from the existing UI to the NextGen UI.

• As of July 1, 2020, we have concluded the Early Access Period: During this time, the updated UI was available for preview to customers worldwide.

We encouraged administrators/power users to use the Early Access Period to preview the refreshed interface, update internal training materials, and prepare the organization for the transition.

• As of July 1, 2020, we are in the Opt-In Period: Following the Early Access Period is an open Opt-In Period. This milestone is marked by the delivery of most planned features as well as further overall quality and stability.

Customers should use this period to plan their transition and move to the NextGen UI for Concur Expense when it is right for your business priorities.

Some remaining features will become available throughout this period, so customers should plan their roll out accordingly.

NOTE: During the Opt-In Period, not all planned Concur Expense features from the existing UI will be available in the NextGen UI.

• Mandatory Move to the NextGen UI for customers of Concur Expense:

All customers will be required to move to the NextGen UI. This ensures that we continue to offer a consistent user experience for all customers and allows for superior product innovation and support. We have not yet set a date when any remaining customers will be moved automatically. Customers will have at least twelve months to complete the transition after the date is announced.

Customers are encouraged to complete the tasks necessary to ensure a smooth transition for their organization and then transition during the Opt-In Period.

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Release Notes: NextGen UI

Transition Materials – Guides and Other Resources

We offer several guides, FAQs, release notes, and other resources to aid in the transition. All of the information that an organization needs to get started is available here:

• Professional Edition

• Standard Edition

The links above provide access to the following:

• Admin guides, FAQs, transition resources: The admin guide provides information about accessing the NextGen UI for Concur Expense and the roles/permissions required.

Along with the admin guide, there are FAQs, other resources (such as e-mail templates and other training materials), and there is a list of features that are not yet available in the NextGen UI for Concur Expense. All of these can be used to help customers prepare their users.

NOTE: To help with training needs, customers can use the admin guide and end-user guide "as is" or they can use any part of them to create training materials. Customers can cut, copy, paste, delete, or otherwise edit either guide at will.

• End-User guide: This guide compares the existing UI to the NextGen UI for Concur Expense to help users become comfortable with the new experience.

This guide will be updated as needed during the Opt-In Period as the NextGen UI is being enhanced. Admins should review the guide often.

NOTE: Like the admin guide, the organization can cut, copy, paste, delete, or otherwise edit this guide at will.

• Release information: During the Opt-In Period, the release of

enhancements will not be on the regular release schedule. Instead, we provide special release notes and information about features and enhancements that are nearing release.

Get Started

Customers are encouraged to use the transition materials described above and develop a plan for the transition.

More Information

Additional information will be available in future release notes.

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Release Notes: Processor Queries

Processor Queries

Additional Fields Available

Overview

For processors, this feature allows the creation of custom queries based on the air comparison fare expense type.

Processors can conveniently search for expense reports that contain the air comparison fare expense type.

What the Processor Sees

The Comparison fare for air segment field/value is available when creating custom queries.

The new fields automatically display when creating or editing queries.

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To configure a query for expense reports with airfare overlimit expense types:

1. On the Add a Query page, create an entry with the value of Reason code associated with trip segment.

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Release Notes: Product Settings 2. Add an additional entry for Comparison fare for air segment and specify

your organization's airfare cost threshold.

NOTE: The Amount section will display when you click the corresponding Value field for Comparison fare for air segment. Specify the currency and dollar amount for the comparison airfare threshold.

If you want to return results that exceed the cost threshold, select Greater than as shown.

3. Click Save.

Product Settings

New Payment Types Module

Overview

A new Payment Types module is now available in the Capturing Spend section in Product Settings. The Payment Types module includes settings and configuration for management of credit card programs and default payment types used to classify employee spending.

Currently, card program settings and configuration are in multiple locations in Product Settings but primarily located in the Credit Cards module in the

Connections section. The new Payment Types module consolidates setup and configuration in one location to simplify card program and payment type management, though functionality fundamentally remains same.

The Payment Types module features:

• Consolidated management of card programs and system payment types in one module

• Three enhanced credit card program workflows with guided configuration for corporate, business, and personal card accounts

• Improved on-screen messages and prompts to help educate and guide administrators with card program setup

• A Program Types column to identify card program types

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Release Notes: Product Settings

• A Show filter that displays all, active, or inactive accounts

• Up-front card Issue Identification Number (IIN) verification for Expense Pay

• Self-service American Express Business Card integration activation BUSINESS PURPOSE /CLIENT BENEFIT

This change provides a streamlined approach for self-service setup and management of card programs. The new user interface design helps improve usability for

administrators by providing on-screen messages and guided workflow options tailored for each card program. Additionally, this new design consolidates setup and configuration for company paid expenses in one location.

Implementation Options

Clients have the option to revert to using the current Credit Cards module (located in the Connections section in Product Settings). This option is estimated to be

available through the end of Q2 2021 or until all clients have successfully migrated to using the new Payment Types module.

Clients who revert to using the existing Credit Cards module have the option to provide feedback through an on-screen survey. To revert to the existing Credit Cards module, admins can click the switch back link in the welcome banner located at the top of the page.

To opt back to using the Payment Types module, click the Payment Types link in the Capturing Spend section in Product Settings.

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Once client migration is complete, the Payment Types module will replace the current Credit Cards module for all clients.

What the Admin Sees PRODUCT SETTINGS

A new Payment Types link is included in the Capturing Spend section in Product Settings.

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Release Notes: Product Settings Click the Payment Types link to access the Payment Types page.

ADD CREDIT CARD PROGRAMS

In the Business and Corporate Credit Card Programs section, click Add Credit Card Program.

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Release Notes: Product Settings The Select Your Type of Program page appears.

Visual images help determine which type of card program should be selected.

Click a card program to access the Card Program Details page

A series of questions display in a guided format distinct to each program type.

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Release Notes: Product Settings Once card program setup is complete, a confirmation page appears to indicate

success.

The Credit Card Program Added page lists a series of next steps to complete to ensure successful implementation of the card program. The steps listed on this page are specific to each card program.

DETERMINE CREDIT CARD TYPES

On-screen messages and links are available to help guide admins in selecting the right card program.

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Release Notes: Product Settings Click the Not sure of your card type? link to access the Selecting the Right Card Type page. This page helps identify the card account type for correct card program configuration.

When the Corporate Card option is selected, a verification page appears to confirm that the credit card is a valid corporate card and not a business card.

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SELF-ACTIVATION FOR AMERICAN EXPRESS

The American Express© Business Card Integration now allows admins self-service activation when completing configuration of the card program.

NOTE: Currently, the American Express© Business Card Integration is only available to clients in the United States. Additional countries may be planned in a future release.

EXPENSE PAY VERIFICATION

Clients who use Expense Pay to pay their corporate card can now verify their card's issuer identification number (IIN) up front to ensure Expense Pay supports payments to that card issuer.

When Expense Pay by Concur is selected for the card program payment type, a new Expense Pay Verification button appears.

Click Expense Pay Verification to access the Issuer Identification Number Verification page.

On the Issuer Identification Number Verification page, type in the first six digits of the corporate card account number to receive instant verification.

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Release Notes: Product Settings When the account number is valid, a confirmation message appears and steps for creating a corporate card program can be completed.

If the account number is not supported by Expense Pay, an error message appears.

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Release Notes: Product Settings Click IIN Ranges to view a list of valid account number ranges for Expense Pay.

An error message appears on the page stating that the card program can be saved if another payment option is selected other than Expense Pay by Concur.

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Release Notes: User Administration

SELECT SYSTEM PAYMENT TYPES

A System Payment Types section provides an overview of the payment types a company uses to pay expenses.

In the Select Payment Types section, admins can:

• Review all active and inactive payment types

• Sort the payment types list by column

• Change the default payment type for new expenses

• Rename the Out-of-Pocket payment type

• Edit the payment type

• Deactivate the payment type status Configuration / Feature Activation

This update occurs automatically.

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For more information, refer to the Concur Expense: Payment Types Setup Guide for Standard Edition.

User Administration

Ongoing New User Administration Pages

January 8, 2021 March 12, 2021 March 11, 2021

Overview

On February 11, SAP Concur made new Add User and Edit User pages available to all Standard edition clients. Clients were able to opt-in to use the new pages and provide feedback on the pages through a survey.

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Release Notes: User Administration The functionality of these pages is the same as the functionality of the preexisting Create User and Edit User pages. The format of the pages has changed and the fields on these pages have been reorganized.

On March 11, 2021, the new Add User and Edit User pages became the default pages and clients now have the option to revert to the current pages.

On April 8, the new Add User and Edit User pages will replace the current Create User and Edit User pages for all clients and the option to revert to the current pages will be removed.

These changes provide a simpler, more efficient experience for user administrators.

What the User Administrator Sees

User administrators see the new Add User and Edit User pages and can revert to the previous Create User and Edit User pages.

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Release Notes: User Administration NEW ADD USER PAGE

At the top of the Add User or Edit User page, the user administrator sees a banner with a link to switch to the previous version of the Create User and Edit User pages. Clicking the link takes the user administrator to the previous Create User or Edit User page.

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The banner also includes a link to provide feedback on the new pages through a survey. The survey also appears automatically if the user administrator chooses to change back to the previous Create User or Edit User pages.

NOTE: The previous and new versions of the Edit User pages contain the same

fields and formatting as the Create User and Add User pages respectively.

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Release Notes: User Administration PREVIOUS CREATE USER PAGE

At the top of the previous Create User or Edit User page, the user administrator sees a banner with a link to try the new Add User and Edit User pages.

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Clicking the link takes the user administrator back to the new Add User and Edit User pages.

NOTE: The fields and options that appear on the Create User, Add User, and Edit User pages vary depending on the SAP Concur solutions your company uses and the configuration of your SAP Concur solutions.

This change occurs automatically. User administrators can click a link at the top of the Add User or Edit User page to use the previous Create User and Edit User pages.

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Planned Changes: Audit

Planned Changes

The items in this section are targeted for future releases. SAP Concur reserves the right to postpone implementation of – or completely remove – any

enhancement/change mentioned here.

IMPORTANT: These Planned Changes may not be all of the upcoming

enhancements and modifications that affect this SAP Concur product or service. The Planned Changes that apply to multiple SAP Concur products and/or services are in a consolidated document. Please review the additional Planned Changes available in the Shared Planned Changes Release Notes.

Audit

Planned Changes Concur Verify Roles

March 2021 -- Q2 2021

Overview

In preparation for an upcoming release of new functionality in expense report auditing, three new roles will be added to the Roles section of the User

Permissions > Expense tab under the Company Admin Home page. These roles currently have no impact on permissions but will be used in the future:

• Verify Administrator: Allows user to configure Concur Verify. More information will be provided when Concur Verify is released.

• Verify Reports Auditor: Allows user to audit Concur Verify policy and receipt issues as part of the audit process.

• Verify Events Auditor: Allows user to audit Concur Verify anomaly and fraud events.

These roles will support new functionality that will leverage artificial intelligence to identify exceptions for auditors to review. This will improve compliance and provide a more efficient and effective auditing experience.

These roles are automatically enabled and no configuration is required.

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Client Notifications: Browser Certifications and Supported Configurations

Client Notifications

Browser Certifications and Supported Configurations

Monthly Browser Certifications and Supported Configurations

The SAP Concur Release Notes – Monthly Browser Certifications document lists current and planned browser certifications. The document is available with the other SAP Concur monthly release notes.

The Concur Travel & Expense Supported Configurations – Client Version guide is available with the setup guides, user guides, and other technical documentation.

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For information about accessing all release notes, browser certifications, setup guides, user guides, other technical documentation, and supported configurations, refer to the Additional Release Notes and Other Technical Documentation section in this document.

Subprocessors

SAP Concur Non-Affiliated Subprocessors

The list of non-affiliated subprocessors is available here: SAP Concur list of Subprocessors

If you have questions or comments, please reach out to: Privacy- [email protected]

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Additional Release Notes and Other Technical Documentation: Online Help – Admins

Additional Release Notes and Other Technical Documentation

Online Help – Admins

Any user with any "admin" role can access release notes, setup guides, user guides, admin summaries, monthly browser certifications, supported configurations, and other resources via online Help.

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Additional Release Notes and Other Technical Documentation: SAP Concur Support Portal – Selected Users

SAP Concur Support Portal – Selected Users

Selected users within the company can access release notes, setup guides, user guides, admin summaries, monthly browser certifications, supported configurations, and other resources via the Concur Support Portal.

If a user has the proper SAP Concur Support Portal permissions, then the Contact Support option is available to them on the Help menu. The user clicks Help >

Contact Support. On the Support page, the user clicks Resources >

Release/Tech Info - Standard.

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Cases: Steps for Getting a Status

Cases

Steps for Getting a Status

Each service release contains case resolutions.



How to check the status of a submitted case:

1. Log on to https://concursolutions.com/portal.asp.

2. Click Help > Contact Support.

The Concur Support page displays.

NOTE: If you do not have the option to contact SAP Concur support under the Help menu, then your company has chosen to support the SAP Concur service internally. Please contact your internal support desk for assistance.

3. Enter your Case ID.

4. Click Search. Search results are limited to each company's own cases.

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Concur Expense Standard Edition

SAP Concur Release Notes