Cisco SMARTnet & SAS/ SASU CA J a n u a r y 3 1, V e r s i o n S M A R T n e t S A S / S A S U C i s c o S y s t e m s, I n c.

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(1)Cisco SMARTnet & SAS/ SASU. .

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(4) CA. J a n u a ry 3 1 , 2 0 0 8. V e r s io n 1 .0 2 S M A R T n e t S A S /S A S U. ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d .. C is c o P u b lic.

(5) Cisco. . Cisco TAC W e b. . S M A R T n e t S A S /S A S U. 2 4. 3 6 5. .

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(16) Cisco S M A R T n e t. . . S A S /S A S U. . Cisco Technical Support Services (TSS).

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(19) Cisco T S S ( T e ch n ica l S u p p or t S e r v ice s) .

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(22) 1. S M A R T n e t S A S /S A S U. . .

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(62) 2. S M A R T n e t S A S /S A S U. Cisco SMARTnet O nsiteTM. ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d .. C is c o P u b lic. 10.

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(97) 3. S M A R T n e t S A S /S A S U. Cisco.com. ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d .. C is c o P u b lic. 15.

(98) Cisco.com. . C is c o .c o m. K L M N O P Q R S T # U V # ) * +] ^WX\_YZY` Z a [ b ) c B\d\e\ \K f g h i j j k l m # + \K _ Wyn zo /p Cq KKrD r{ | s ] t put u d ve w xQ s Z [ } Y { | ] O ~ 1 Kt` ; a //\ p xd T e# U V # , % 1 + U - L l ,4 # ++ & & x j 2 4. 3 6 5. C is c o .c o m. S M A R T n e t. S A S /S A S U. • • •. S M A R T n e t S A S /S A S U. ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d .. C is c o P u b lic. 16.

(99) Cisco.com.

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(103) 4. S M A R T n e t S A S /S A S U. Cisco T A C. ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d .. C is c o P u b lic. 18.

(104) Cisco T A C. .

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(108) Cisco T A C. .

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(111) @i j %

(112) %@ACE B, h k `%R l m n %op ? q r s t )& U V u ] v w )x y zF GH= IJ 1. .

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(114) Cisco T A C Web. •.

(115) . ! "# $ % & ' J a p a n -T A C. TAC Service Request Tool ( J a p a n TSRT) : w w w . cisco. com / j p / g o/ ta c. sr 0 1 2 0 -6 0 8 -8 0 2 E-m a il: j a p a n -ta c@ cisco. com. .

(116) . . 3 , 4 2 1. ) S e r v ic e R e q u e s t T o o l E-m a i l 24. E-m a i l. ! "# $"%& ) ! ! "#$* + $# , ' ( - . G l o ba l -T A C. • • • •. 9:00-17 :00 ( T A C. G lob h ttp : E-m a TEL :. a l TAC Service Request Tool ( G lob a l TSRT) : / / tools. cisco. com / ServiceRequestTool/ crea te/ la un ch . d o il: ta c@ cisco. com 0 0 6 6 -3 3 -8 0 0 -9 2 6. G lo b a l T A C. S M A R T n e t S A S /S A S U. ! "( % & '. 24. 3 6 5. $ / 0 1 2 3 # , - . . ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d .. C is c o P u b lic. 22.

(117) Cisco T A C. ! "#$ %%& ' Severity. .

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(123) 5. Cisco IOS. S M A R T n e t S A S /S A S U. ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d .. C is c o P u b lic. 25.

(124) Cisco IOS. .

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(126) Cisco I O S. 4 5 6 7 8 8 9 / :. ; < = > • • • • •.

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(128) 7. S M A R T n e t S A S /S A S U. . SMARTnet, SMARTnet Onsite SAS/ SASU. ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d .. C is c o P u b lic. 28.

(129) S M A R T n e t. S M A R T n e t O n sit e T S S. ? @ A B6 78C D E F . .

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