Establishing Workplace Models
7 cases
8.4.4 Occupational Health and Safety
Fubon holds fun and creative activities on college campuses to attract young talent to the company.
In terms of recruiting professionals, F u b o n b u i l d s r e l a t i o n s h i p s w i t h talented individuals through respect a n d u n d e r s t a n d i n g a n d v i e s f o r outstanding like-minded partners by communicating its ideals and offering candidates appropriate development platforms. In 2016, Fubon attracted 1,774 people, or 11.9% of the total workforce, to join the organization.
Fubon Financial Holdings will maintain its emphasis on performance management and a sound salary and beneits system and rely on employee satisfaction surveys to gauge employee engagement in order to forge a stable and stimulating environment conducive to retaining talent. Digital technology will also be used to create a brand image that attracts young talent to the company and ensures steady growth in our human capital.
End of 2016 Fubon Financial
Holdings Taipei Fubon Bank
Fubon Life
(Ofice Staff) Fubon Insurance
Fubon Securities Total
Gender
12 415 120 119 59 725
29 586 249 115 70 1,049
Age
30 and Under 18 411 183 166 66 844
31~49 23 531 180 67 57 858
50 and Over 0 59 6 1 6 72
Total New Hires 41 1,001 369 234 129 1,774
New Hires as a % of the Workforce 25.6% 14.8% 11.1% 9.0% 6.4% 11.9%
Note: Because of the special nature of the jobs of Fubon Life’s outside agents, they are not included in these igures.
Total New Hires and Their Percentage of the Workforce
Action Plans 2016 Results Progress
Foster a Healthy and Safe Workplace
1.Fubon employees gave birth to 598 babies in 2016, equal to a crude birth rate of 40.1 per 1,000 people
2.More than 1,500 people completed environmental health and safety training
1.Birth rate much higher than Taiwan’s 8.9 per 1,000
2.The number of people with specialized environmental health and safety training rose
Foster a Healthy Work-life Blance
1.Employees applied for volunteer leave 437 times
2.Organized a climate change volunteer training program that lasted 110 hours
1.The number of applications rose 184%
from a year earlier 2.Completed
Golden Practices
Stakeholder Engagement Sustainability Strategy Corporate Governance Leading Investment Innovative Finance Honest Lending Tender Care
Description of Health Promotion Initiatives
Type Item Description
Stress-management Measures and Training
Free Psychological Counseling
The Company organizes periodic lectures or training sessions on managing emotions and stress to care for the mental health of employees.
Free counseling services have also been set up in partnership with the Taiwan Institute of Psychotherapy. Out of privacy considerations, employees can irst use an online psychological testing platform to get a feel for their stress level and the reasons behind it. They can then get counseling face-to-face, by telephone, by e-mail or by video call as necessary.
Massage Stations
In collaboration with the Shuang Lien Foundation for the Visually Impaired and other social welfare groups, Fubon has set up massage stations in some of its workplaces to help employees relieve stress and provide job opportunities for the visually impaired.
The program was expanded by putting in a massage station in Kaohsiung in 2016, and the goal is to install one new massage station a year in the future so that all Fubon ofice locations and Fubon employees have access to one. More than 420,000 massages have been given since the massage stations were irst put in 2008, including nearly 60,000 in 2016. The program has emerged as a healthy workplace model, earning recognition from both employees and people outside Fubon, and many companies have sought to learn from its successful experience.
Social Clubs Employees are encouraged to organize social clubs on their own, and dance, photography, badminton, and basketball clubs are just a few that have sprouted up. In 2016, 13,000 people participated in 28 clubs that received NT$3.06 million in subsidies from the Company.
Health Seminars
Fubon keeps track of employees’ most pressing health needs based on annual physical checkup results and invites specialists in those ields to share the latest medical knowledge and offer counseling. In 2016, lecture series were held on wellness and happy living, energy and vitality, and maintaining one’s health, and the 81 lectures drew more than 6,000 people.
Fitness Equipment and Health Promotion Initiatives
Fitness Center
Fubon has set up a more than 330-sq.m. space in which employees can exercise. Aside from the usual treadmill and elliptical machines, the center features an aerobics classroom, a spinning area, a stretching area, and a weight training area to give employees a full range of exercise choices. Experienced instructors are also hired to lead aerobics, yoga, dance and spinning classes, and employees are notiied by electronic direct mail to participate and relieve stress. A total of 30 exercise courses were held in 2016. The center was used more than 14,000 times during the year.
Fubon Sports Meets and Family Day Activities
Fubon holds Family Day activities such as employee sports meets or hiking outings to build teamwork and unity. In 2016, more than 30 Family Day events were held at a cost of NT$13.25 million, and more than 5,700 people participated.
Group Basketball Tourney
In 2016, 16 teams from Fubon Financial Holdings and its telecommunications afiliate competed in the annual basketball tournament, and about 5,000 people attended. The crowd’s constant cheering and the fun it had made the day seem like a sports festival, and it gave employees a common experience to share and talk about when they returned to work.
Free or Discounted Tickets to Pro Sports Events
Fubon Financial Holdings sees sports as a catalyst for consolidating internal consensus and cohesion and shaping the corporate culture. As a result, the Company supports major sports events, such as the LPGA Taiwan Championship and the Taipei International Marathon. It also offers discounted tickets to games of the Fubon Guardians (baseball) and Fubon Braves (basketball) to encourage attendance by Fubon employees and their dependents. In 2016, the Company received “Exercise Enterprise Certiication” and a “Sports Promotion Award” from Taiwan’s Sports Administration for its efforts to promote sports and exercise.
Physical Checkups
Fubon partners with several outstanding hospitals to provide employees free physicals on a regular basis that are more comprehensive than legally required. The program helps employees better understand their health and make improvements, reducing the chances of or preventing diseases.
Nurses with Professional Backgrounds on Hand
“Fubon Health Stations” established and managed by full-time professional nurses to meet employees’ basic health care needs; physician visits are also arranged, and health promotion activities targeted at problem areas uncovered by employee physicals are held. They range from checkup follow-ups and health lectures to cancer screenings and publicity, anti-smoking publicity, and smoking cessation services.
Weight management activities (such as showing calories on dishes in employee cafeterias, purchasing healthy boxed meals or fruit and vegetables, encouraging ofice exercises, or holding weight control classes) are also held and blood pressure testing is available at ofice health stations. For its efforts in this area, Taipei Fubon Bank has earned healthy workplace certiication – the “Health Promotion Shield” – from the Health Promotion Administration.
Happiness Cafeterias Employees can buy healthy and nutritious meals at favorable prices in Fubon cafeterias. Since the beginning of 2016, one day a week has been set aside as a “no-meat” day to encourage employees to eat more fruits and vegetables and lower the risk of disease.
Initiative Description Environmental Health and Safety Standards and Measures Promote, Establish
Occupational Safety and Health Management Measures
Continued to implement occupational health and safety (OHS) management measures, an automatic OHS inspection program, and OHS work rules; in 2016 a Plan to Prevent Unlawful Harassment in the Workplace and a Maternal Health Plan were established, and OHS training and other measures were used to raise employee awareness of OHS issues and help them prevent problems. There were no industrial safety incidents on Fubon-contracted projects.
Taipei Fubon Bank established an “Ergonomic Hazards Prevention
●
Plan” in 2017 to prevent musculoskeletal system problems caused by repetitive movements and other ergonomic hazards. The program assesses the devices and equipment used by employees and the suitability of the ofice environment, informing designs that make those devices and equipment and the ofice environment safer and more comfortable for employees to use.
Illumination and indoor air quality: Every six months, a Ministry of
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Labor-approved workplace environment testing service is hired to test ofice environments for carbon dioxide and illumination to see if they comply with national OHS regulations and standards. Carbon dioxide concentrations must not exceed 5,000 ppm and illumination must exceed 300 lux. Air conditioning and lighting systems in Fubon workplaces are regularly maintained to ensure they meet safety and health standards and mitigate potential harm and losses from occupational hazards.
Noise: Fubon’s workplaces are all indoor ofices and none of them
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have equipment that generates noise exceeding 90 decibels, and they therefore comply with Article 300 of the Occupational Safety and Health Equipment Guidelines.
Humidity: All Fubon ofices are air conditioned, and the ambient
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humidity is controlled within an acceptable range.
Temperature: Fubon maintains an ambient temperature of 26-28°C
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in its ofices during the summer months to limit power consumption and protect the environment. Beyond saving energy, the 26-28°C setting limits the difference in indoor and outdoor temperatures and the ailments that can be caused by such variations.
Establish Occupational Safety and Health Committees
“Occupational Safety and Health Committees” were established to promote occupational health and safety initiatives. The committees are composed of at least seven department heads, managers responsible for occupational health and safety, medical personnel who provide worker health services and labor representatives. Labor representatives must account for at least one-third of the members. The committees meet once a quarter to discuss OHS issues and oversee OHS activities to safeguard employees’ physical and mental health.
Maintain a Safe and Healthy Workplace Environment
In terms of the workplace environment, a Ministry of Labor-approved workplace environmental testing service is hired every six months to maintain ofice air conditioning and lighting systems. As part of a Taipei Fubon Bank branch renovation program, formaldehyde tests were conducted after the completion of each renovation to ensure the workplaces met OHS and indoor air quality standards and mitigate potential harm and losses from occupational hazards.
The Company also puts a premium on health management, the design and comfort of employee workspaces, and the development of accessible spaces, and pays attention to detail in maintaining a healthy work environment. To ensure that employees have clean water to drink and vector mosquitoes can’t breed, for example, water fountain ilters are changed, ofice buildings are disinfected and water tanks are cleaned on a regular basis. Employees are encouraged to develop eco-friendly habits, such as recycling waste materials and sorting waste, to help forge a happy, safe and healthy work environment.
Training and Investment of Resources
Fubon relies on several types of OHS training programs and measures to raise awareness of OHS issues. The training includes basic health and safety training and specialized training for occupational health and safety supervisors, emergency personnel and nursing staff. More than 1,500 people completed environmental safety-related training programs in 2016. Meanwhile, the following equipment was installed and safety management and maintenance people were put in place to keep work environments safe and clean:
1.Automated external deibrillators (AED) were installed to protect the lives of employees and customers
2.Each ofice building has loor managers responsible for checking their workplaces on a daily basis to ensure safe work environments.
3.Ofice spaces are disinfected on a regular basis, and are cleaned daily by designated personnel. Plants are grown inside and outside ofice buildings depending on the situation and are regularly maintained by designated personnel, creating a welcoming green ofice environment for employees.
II. Environmental Health and Safety Initiatives
Fubon has taken several steps to manage occupational health and safety (OHS) to create a safe workplace environment. “Occupational Safety and Health Committees” were established to promote good safety and health practices. At the same time, we put a lot of effort into maintaining our workplace environment and invest considerable resources at the urging of employees in environmental health and safety training, equipment and management to ensure workplace safety. Because of these many initiatives, occupational accidents and the incidence and seriousness of disabling injuries were down in 2016 from a year earlier.
End of 2016 Fubon Financial Holdings Taipei Fubon Bank Fubon Life (Ofice Staff) Fubon Insurance Fubon Securities Total
No. of Occupational Injuries 0 16 22 2 1 41
No. of Occupational Deaths 0 0 1 0 0 1
Disabling Injury Frequency Rate
0.00 1.19 3.16 0.54 0.22 1.47
Disabling Injury Severity Rate
0.00 63.35 933.94 35.56 0.68 272.54
Absence Days 135 9,246 4,716 1,415 758 16,270
Absentee Rate 0.34% 0.55% 0.57% 0.22% 0.15% 0.44%
Occupation Hazard and Absentee Rate Statistics
Note 1: The occupational death was from a trafic accident. We have asked occupational safety units to strengthen employee awareness of safety and urge them to follow trafic rules on their commutes to and from work.
Note 2: Days lost to absences do not include Saturdays and Sundays.
Note 3: Because of the special nature of the jobs of Fubon Life’s outside agents, they are not included in these igures.
Note 4: The disabling injury frequency rate is referred to as the “injury rate” in the GRI guidelines, and the disabling injury severity rate is referred to as the “lost day rate” in the GRI guidelines.
Note 5: The disabling injury frequency rate = (No. of occupational injuries x 106)/total man-hours worked = (Injuries + deaths) x 106 /employees x days worked x 8 hours (calculated to two decimal points)
Note 6: The disabling injury severity rate = (No. of days lost to occupational injuries x 106)/total man-hours worked (calculated to two decimal points)
Nots 7: Absentee rate = (No. of lost days + sick leave days)/(total workdays*no. of employees)
Golden Practices
Stakeholder Engagement Sustainability Strategy Corporate Governance Leading Investment Innovative Finance Honest Lending Tender Care
Description Total
No. of People Who Applied for Parental Leave without Pay in 2016 11 183 194
No. of People Expected Back From Parental Leave in 2016 (A) 15 170 185
No. of People Who Returned in 2016 (B) 7 105 112
No. of people Who Returned in 2015 (C) 6 108 114
No. of People at Work for More than a Year After Returning from Parental Leave in 2015 (D) 5 90 95
Return-to-work rate (B/A) 46.7% 61.8% 60.5%
Retention rate (D/C) 83.3% 83.3% 83.3%
Note 1: The number of workers who did return to work after taking unpaid parental leave includes those who returned earlier than expected
Note 2: The return-to-work rate represents the number of people who actually resumed their duties divided by the number expected back; the retention rate are the number of people who have been at work for more than 1 year after returning from parental leave divided by the number of people who actually returned to work.
Note 3: Because of the special nature of the jobs of Fubon Life’s outside agents, they are not included in these igures.
Statistics on Employees Taking Parental Leave without Pay
Measure/Item Description
Group Insurance for Unlimited no. of Children
One premium charged for group insurance, regardless of the number of children, and 70% of premiums paid by Fubon; helps reduce employees’ costs of raising their children.
Job-protected Parental Leave without Pay
To strengthen the parental leave system, when parents end their period of leave without pay, priority is given to having them resume their position with their original unit. But if the original position is no longer vacant, another position suitable to their skills will be found within the organization.
Prenatal Checkup and Tocolysis Leave
To give pregnant employees peace of mind, they can take prenatal checkup leave and tocolysis leave during their pregnancies, and they are reminded to apply for leave based solely on their personal needs. In 2016, there were 1,858 applications for prenatal checkup leave.
Free Taxi Rides Home when Getting Off Work Late
When employees work past 11 p.m. because of their shifts, they can take a taxi home at the Company’s expense. The shift supervisor then checks to make sure that the individual has arrived home safely. This perk is particularly appreciated by female employees, who can concentrate on their work without worrying about their personal safety when they go home.
Free Company Uniforms for Pregnant Women
Special maternity versions of Fubon uniforms are provided for free to pregnant employees, eliminating the hassle and expense they would otherwise face in dressing for work during their pregnancies.
Breastfeeding Rooms
Every Fubon ofice building is equipped with breastfeeding rooms. They are managed, cleaned and maintained by designated personnel, and the spaces and equipment provided have been continuously optimized over time. They have all been certiied as
“Good Breastfeeding Rooms” by the Taipei City government multiple times. These rooms were used more than 10,000 times in 2016.
The breastfeeding rooms are safe, private sanctuaries that are lit and well-ventilated. They are also equipped with a refrigerator, a breastfeeding guide, dry hand lotion and wet towels, and an emergency contact line.
Marriage Subsidies and Marriage Leave System
Marriage subsidies are available for employees and their spouses. The amount differs by subsidiary; if both the husband and wife work for Fubon, they can receive an allowance of up to NT$12,000. Employees can arrange to take marriage leave any time within one year from the date their marriage is registered.
Measure/Item Description
Flexible Working Hours
The Company gives workers lexibility by allowing them to choose from one of four work shifts; to help parents raise young children, Fubon allows employees with children under the age of three to apply to work an hour less per day.
Child Care Assistance
Fubon continues to sign contracts with leading licensed child care organizations. In 2016, we worked with eight reputable day care centers with nearly 300 branches around Taiwan, a network extensive enough to satisfy the needs of employees eager to ind a suitable day care location near where they live. Group rates are negotiated to get the best possible deals for employees and help them reduce the cost of raising their children. We also evaluate new day care partners every year, hoping to provide employees even more day care choices.
Maternity Leave and Paternity Leave
Maternity leave is 8 weeks and paternity leave is 5 days, as provided by law. Maternity leave for employees who have been with the company for six months and paternity leave are paid leaves. Employees applied for paternity leave 468 times in 2016.
Childbirth Allowances Rules have been established on providing allowances to employees or their spouses who give birth. Childbirth allowances exceeded NT$1.47 million in 2016.
End of 2016 Fubon Financial
Holdings Taipei Fubon Bank
Fubon Life
(Ofice Staff) Fubon Insurance
Fubon
Securities Total
Menstrual Leave 23 924 450 140 87 1,624
Pre-natal Checkup Leave 47 969 436 257 149 1,858
Parental Leave 5 222 90 88 63 468
Family Care Leav 14 1,183 636 162 186 2,181
Note: Because of the special nature of the jobs of Fubon Life’s outside agents, they are not included in these igures.
No. of Times Fubon Employees Took Marriage and Child Care-related Leave 2016 III. Marriage and Child Care Programs
To enable Fubon employees to stay focused on the job during important stages in their lives, we have put in place good marriage and childbirth systems, subsidies and care programs. Through these initiatives, employees feel the Company’s concern for them and their families and carry that feeling of well-being to their work, bringing positive energy to both their jobs and their lives. In 2016, Fubon employees had 598 babies, translating to a crude birth rate of 40.1 per 1,000, well above Taiwan’s overall birth rate of 8.9 per 1,000 (according to Ministry of the Interior statistics). More than 1,660 employees had children under three years of age and were eligible to take parental leave without pay to care for their children.
Of those that did take such leave in 2016, 60.5% of them returned to work. Those that returned to work in 2015 have a retention rate of 83.3%, an indication of the program’s effectiveness.
Initiatives for Marriage and Child Care Programs
Fostering a Health Work-Life Balance
Fubon Financial Holdings and its subsidiaries have taken many steps to foster a workplace environment that supports a healthy work-life balance. Fubon Insurance, for example, has set aside Wednesday as Family Day to encourage employees to leave work on time to have fun outside of the ofice or spend more time with their families. Employees have reacted positively, saying that the Family Day activity improves their quality of life while also making them more effective at work. Taipei Fubon Bank uses its digital platform to supplement its human resources management, with managers in each division occasionally checking when employees are getting off work and lending a helping hand or offering support to those who often work overtime.
We also encourage employees to participate in public welfare activities and take an interest in environmental issues to promote a good work-life balance. Employees who do eight hours of volunteer work and two hours of digital volunteer training can apply for a day of “volunteer leave.” A key driver of volunteerism within the organization has been the Fubon Charity Foundation, which has drawn on Fubon Financial Holdings’ extensive network to set up “Fubon Volunteer Association” branches and sub-branches around Taiwan. Building on Fubon’s passion for customer service and community development, it uses Fubon volunteers scattered throughout society as its satellites to create special initiatives or social welfare groups that help people at the community level. A wide range of activities are also held to encourage employees to join the ranks of volunteers, hoping that the impact of their experience in caring for and serving society will extend to their families. Fubon employees applied for volunteer leave 437 times in 2016, up 184% from the previous year.
Activity Description
Environmental Triple Header:
Reducing Plastic, Cutting Carbon, Cleaning Beaches
Beach cleaning activities kindle employees’ love of their natural environment and get them to take action to help keep marine ecosystems clean. The events also teach them how to reduce plastic use and cut emissions in their daily lives. A total of 16 events (including training sessions) were held in northern, central and southern Taiwan in 2016, with 1,186 participants clearing 2,337 kgs. of waste.
Fubon Public Welfare Ambassador Campaign
The Fubon Social Welfare Ambassador program, which entered its 12th year in 2016, continues to inspire employees to propose social welfare initiatives and serve others. Fubon employees have worked with many NGOs and NPOs over the years on nearly 810 initiatives, including 87 proposals approved in 2016 out of 150 submitted. The 87 programs received NT$4.95 million in subsidies (including momo.com sponsorships), and people participated in them as volunteers 1,404 times.
Fubon upped the ante in 2016 by allowing the public to vote for their favorite proposal and then giving the top 10 vote-getters an extra NT$30,000 to NT$88,888 in funding. A total of 1,361,932 votes were cast.
Initiatives to help social enterprises were allowed for the irst time in 2016, and a “Fubon Social Welfare Ambassador”
website was established on which Fubon employees can directly submit proposals or update activity summaries.
http://ambassador.fuboncharity.org.tw/welcome
‘Give a Wish, Build a Future’
Campaign
The ‘Give a Wish, Build a Future’ campaign gets Fubon volunteers to help make children’s wishes for basic goods – such as shoes, bags, furniture, home appliances, sporting goods and stationary items – come true. Since the program began in 2014, we have fulilled the wishes of 26,000 children. In 2016, we added “Dream Missions” to the program in 2016 in which Fubon volunteers help remote schools in Taiwan. In one case, for instance, volunteers went to an elementary school to give it a facelift by repainting its walls, a tangible expression of the love and positive energy of Fubon’s people. In 2016, Fubon fulilled the wishes of 10,128 students, 276 more than in 2015, with the help of NT$5,759,086 in donations from employees of Fubon subsidiaries. Two “Dream Missions” were also undertaken.
‘Fubon EDU’ Project Through tangible experiences, employees ind out how to care for the land, support friendly agriculture, and learn about the environment and how food is grown. Employees and their families grow crops, interact with small farmers, see educational ilms and share experiences (on such things as food safety and green living). It gives them a chance to show their concern for the environment and help farming villages market their products, bringing renewed vitality and competitiveness to Taiwan’s rural areas. One example: In an activity to experience the life of a small farmer, participants went to Yilan to plant rice seedlings and harvest rice and then to Puli in Nantou to harvest white bamboo shoots, gaining an understanding of the sweat farmers put into the food and lavors we take for granted. It also gives people used to sitting in a comfortable ofice a change of pace, and helps them realize the value of friendly farming to the environment. There were 57 hours of these “Fubon EDU” activities in 2016.
Summary of Employee Participation in Public Welfare and Environmental