SAP Concur's mobile app

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SAP Concur Release Notes Page i SAP Concur's mobile app

Version 9.91 - Associated web release: May 2021 Client – FINAL

Update #1: Thursday, June 10, 3:45 PM PT

SAP Concur Release Notes

SAP Concur's mobile app

Month Audience

Version 9.91 - Associated web release: May 2021

Update #1: Thursday, June 10, 3:45 PM PT Client – FINAL

Bug Fixes ... 4

Version Information ... 5

Supported Phone OS... 5

Supported Mobile Versions ... 5

Deprecating Mobile Versions ... 5

Latest Supported Mobile Versions ... 5

Release Notes ... 7

iPhone / iPad ONLY – New Recent Searches Flight Criteria Feature ... 7

Overview... 7

iPhone / iPad / Android – Mobile Report Submission Experience Update ... 12

Overview... 12

What the User Sees ... 13

**Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting ... 20

Overview... 20

**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page ... 22

Overview... 22

**Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN ... 24

Overview... 24

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access ... 28

Overview... 28

Planned Changes...30

**Planned Changes** Android / iPhone / iPad - e-Bunsho Timestamp Integrated with ExpenseIt ... 30

Overview... 30

**Planned Changes** Android / iPhone / iPad - e-Bunsho Timestamp Supported for Multipage Receipt Images ... 31

Client Notifications...32

Accessibility ... 32

Accessibility Updates ... 32

Subprocessors ... 32

SAP Concur Non-Affiliated Subprocessors ... 32

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SAP Concur Release Notes Page ii SAP Concur's mobile app

Browser Certifications ... 32 Monthly Browser Certifications and Supported Configurations ... 32

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SAP Concur Release Notes Page 3 SAP Concur's mobile app

Legal Disclaimer

The information in this presentation is confidential and proprietary to SAP SE or an SAP affiliate company and may not be disclosed without the permission of SAP SE or the respective SAP affiliate company. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP SE or its

affiliated companies. SAP SE and its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP SE or an SAP affiliate company’s strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP SE and its affiliated companies at any time for any reason without notice. The information in this document is not a

commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of

merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP SE and its affiliated companies assume no responsibility for errors or omissions in this document, except if such damages were caused by SAP SE or an SAP affiliate company’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making

purchasing decisions.

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Bug Fixes

Platform OS ^Highlights

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Version Information

Supported Phone OS

Device Operating System

Apple iPhone Version 13.0 or greater – users will be able to upgrade to the current version Apple iPad Version 13.0 or greater – users will be able to upgrade to the current version Google Android Version 7.0 or greater – users will be able to upgrade to the current version

Supported Mobile Versions

Note the following:

• Applicable for 9.88 and newer: If the current mobile app on your mobile device is older than the two latest versions, you will be notified - through a Message Center message and push notifications – that you should update the app to the latest version.

• If you have a version of the app older than the last 4 versions on your mobile device, you will see an upgrade notice on the login page and will need to update the app to the latest version or you will no longer be able to access the SAP Concur mobile app on your device.

NOTE: The SAP Concur mobile app will not be removed from mobile devices that have a version of the app older than the last 4 versions.



For more information on the retention policy, refer to this FAQ.

Deprecating Mobile Versions

Platform Deprecating Version iPhone/iPad 9.84, 9.85, 9.86, 9.87 Android 9.84, 9.85, 9.86, 9.87

Latest Supported Mobile Versions

Platform Latest Version Available How to Update iPhone/iPad 9.91.0 June 9, 2021 Update via App Store Android 9.91.2 June 9, 2021 Update via Google Play

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Locate Version Information on the iPhone To check the version number on the iPhone:

Locate Version Information on the Android To check the version number on the Android:

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Release Notes

iPhone / iPad ONLY – New Recent Searches Flight Criteria Feature

Overview

With this release, recent searches now appear in the Recent Searches list - for iOS users only - when they enter flight criteria in the Search field on the location search screen in the SAP Concur mobile app.

When a user initially enters their flight information on the Book Flight screen and then taps Search, the system saves a new recent search item.

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This item then appears in the Recent Searches list on the location search screen, after the user enters their flight search criteria in the Search field.

When a user taps on a recent search item in the Recent Searches list, their previous search criteria automictically populates on the Book Flight screen. This also includes custom fields, which users can change as needed.

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NOTE: This new feature only saves and displays the ten most recent searches on the in the Recent Searches list on the location search screen.

Mobile users can clear the Recent Searches list by tapping Clear on the location search screen.

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NOTE: When a recent search item's departure or return date passes, users will no longer see that item in the Recent Searches list on the location search screen.

For one-way recent searches, the departure date appears below the flight location details displayed in the Recent Searches list on the location search screen.

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For the round-trip recent searches, the departure date and return date appears under the flight location information displayed in the Recent Searches list on the location search screen.

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NOTE: By default, the system automatically populates the Return Date field on the Book Flight screen and in the flight details in the Recent Searches list on the location search screen with a date three days into the future for

roundtrips.

BUSINESS PURPOSE /CUSTOMER BENEFIT

This time-saving enhancement allows users to both save and change the flight details of their recent searches.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

iPhone / iPad / Android – Mobile Report Submission Experience Update

Overview

With this release, the report submission experience is now updated for mobile users in the SAP Concur mobile app.

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While submitting a report in the mobile app, properly configured users are now routed to the Approval Flow screen, where they can view and modify the approval flow for the report they are submitting.

NOTE: The user's company will need to set the necessary configurations to route the user to the Approval Flow screen and to allow the user to modify the

approval flow.

This change provides mobile users with the same report submission functionality that already exists in the web version of SAP Concur.

What the User Sees

Android

WORK WITH THE NEW APPROVAL FLOW IN THE MOBILE APP

Screen(s) Description/Action

To reach the new Approval Flow screen for an open (unsubmitted) report in the mobile app:

1) With the report open, tap Submit.

A window appears with a message indicating that you are being routed to the Approval Flow screen.

2) On the Approval Flow screen, tap (lower-right corner) to add an approval step.

NOTE: When you first access the Approval Flow screen, a message appears indicating that you can tap (upper- right corner) to select and delete approval steps.

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3) On the approvers search screen, enter search criteria in the search field.

NOTE: While entering the search criteria, you will see a list of approvers appear on the approvers search screen.

4) Tap to change the filter.

5) On the Search by window, select the desired filter to search approvers by.

NOTE: By default, the system searches for approvers via the Last Name filter.

6) On the approvers search screen, tap the desired approver.

The selected approver appears as a user added step on the Approval Flow screen.

NOTE: When you first add a user added step, a message will appear indicating that you can hold and drag a user added approval step to reorder it.

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7) On the Approval Flow screen, tap and hold the desired approval step and then drag the step upward or downward to reorder it.

When you tap on an existing approval step, the approvers search screen appears.

The currently selected

approver appears at the top of the screen with a checkmark.

NOTE: For the Authorized Approver steps, all authorized approvers appear by default (without searching), and you can search within those results if desired.

You can delete an approval step on the Approval Flow screen. To delete an approval step on the Approval Flow screen, you can either:

• Swipe the desired approval step to the left and then tap Delete on the Delete Approver window to delete it.

-or-

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• Tap (upper-right corner), tap the desired approval step, and then tap

to delete it.

8) Once done reviewing and adjusting the approval flow on the Approval Flow screen, tap Submit.

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Update #1: Thursday, June 10, 3:45 PM PT iPhone

WORK WITH THE NEW APPROVAL FLOW IN THE MOBILE APP

To reach the new Approval Flow screen for an open (unsubmitted) report in the mobile app:

1) With the report open, tap Submit.

A window appears with a message indicating that you are being routed to the Approval Flow screen.

2) On the Approval Flow screen, tap (lower-right corner) to add an approval step.

NOTE: When you first access the Approval Flow screen, a message appears indicating that you can tap (upper-right corner) to select and delete approval flow steps.

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3) On the approvers search screen, enter search criteria in the search field.

NOTE: While entering the search criteria, you will see a list of approvers appear on the approvers search screen.

4) Tap the Filter link to change the filter.

5) On the Search by window, select the desired filter to search approvers by.

NOTE: By default, the system searches for approvers via the Last Name filter.

6) On the approvers search screen, tap the desired approver.

The selected approver appears as a user added step on the Approval Flow screen.

NOTE: When you first add a user added step, a message will appear indicating that you can hold and drag a user added approval step to reorder it.

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7) On the Approval Flow screen, tap and hold the desired approval step and then drag the step upward or downward to reorder it.

When you tap on an existing approval step, the approvers search screen appears.

The currently selected approver appears at the top of the screen with a checkmark.

NOTE: For the Authorized Approver steps, all authorized approvers appear by default (without searching), and you can search within those results if desired.

You can delete an approval step on the Approval Flow screen.

To delete an approval step on the Approval Flow screen, you can either:

• Swipe the desired approval step to the left, tap Delete, and then tap Delete on the Delete Approver window that apears.

-or-

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• Tap (upper-right corner), tap the desired approval step, then tap Delete, and then tap Delete on the Delete Approver window that appears.

8) Once done reviewing and adjusting the approval flow, tap Submit.

The change occurs automatically; there are no additional configuration or activation.

Ongoing Android / iPhone / iPad – Retirement of Auto Sign-In Setting

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

Information First Published Information Last Modified Feature Target Release Date

September 9, 2020 May 2021 Future Release

Any changes since the previous monthly release are highlighted in yellow in this release note.

The SAP Concur mobile app Auto Sign-In setting can be enabled or disabled for a company. If it is enabled for the company and if a user subsequently enables the setting in their SAP Concur mobile app settings, after a user signs in to the mobile app, they are never again prompted to enter credentials to sign in to the app.

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With the November 2020 release, SAP Concur solutions implemented a redesigned sign in page that does not support the Auto Sign-In setting in the SAP Concur mobile app. The redesigned sign in page instead supports the mobile authentication lifetime policy which enables clients to specify a period of time after which uses must reenter their credentials to sign in to the SAP Concur mobile app.

Like the Auto Sign-In setting, the mobile authentication lifetime policy can be enabled or disabled for a company. If the policy is disabled, after initially signing in to the app, users are not prompted for credentials again unless they manually sign out of the app, similar to the Auto Sign-In setting. If the policy is enabled, users are prompted to reauthenticate after the period of time specified by the policy has elapsed.

NOTE: The mobile authentication lifetime policy can be configured to prompt users to reenter their credentials from between 15 minutes to 120 days.

The retirement of the automatic sign-in feature and implementation of the mobile authentication lifetime policy better supports secure authentication by removing the less secure automatic sign-in setting.

What the User Sees

Users see the redesigned sign-in page. The redesigned sign-in page does not support the automatic sign-in setting.

Users can switch back to the old sign-in page design and, if the autologin property is enabled for their company, the user will be able to use the automatic sign-in setting in SAP Concur mobile app Settings. The ability to switch back to the old sign-in page design will be removed in a future release, and, when the option is removed, users will no longer be able to use automatic sign-in.

NOTE: The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

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Concur Mobile App Auto Sign-In Settings



For more information on the new mobile sign-in experience, refer to the

**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page release note in the SAP Concur mobile app release notes.

This change occurred automatically; there are no additional configuration or activation steps.



For more information, refer to the Mobile Authentication Update FAQ.

Ongoing Android / iPhone / iPad – Redesign of the Sign In Page

Overview

October 2019 May 2021 Future Release

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The Mobile Sign In page has been redesigned and improved. The enhancements improve the user experience, improve security, and simplify configuration. These changes also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

Users see the new sign-in pages and have an option to switch back to the old sign-in page design. The option to switch between the old and new page designs will be removed in a future release.

New Sign-In Experience

NOTE: The options on the screen that appear after a user enters their username, email address, or SSO code differ depending on their company’s

configuration.

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Update #1: Thursday, June 10, 3:45 PM PT Old Sign-In Experience

The change occurred automatically; there are no additional configuration or activation steps.



Ongoing Android / iPhone / iPad – Retirement of Mobile PIN

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

October 2019 May 2021 Future Release

With the November 2020 Mobile release (9.86), SAP Concur solutions introduced a redesigned mobile sign-in page. To support the upcoming retirement of the Mobile PIN sign-in option, the new page design does not support mobile PIN sign-in.

However, users can click a link at the top of the redesigned sign-in page to switch

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back to the old sign-in page design and can use the mobile PIN sign-in option on that page.

SAP planned to retire the mobile PIN sign-in option and remove the ability to switch back to the old sign in experience in the May 2021 mobile release (9.91). In

response to client feedback and to provide clients with more time to adjust to the retirement of the mobile PIN sign-in option, SAP is postponing removal of the option to switch between the old and new page designs to later this year. Users can

continue to use the mobile PIN sign-in option by switching back to the old page design, but SAP strongly recommends clients transition their users to the new sign-in experience as soon as possible.

SAP also plans to make the following improvements to the sign-in experience:

• Enhancements to help users learn what options they have to sign in to the mobile app, how to sign in, and how often their organization requires them to sign in

• Enhancements to encourage the use of biometric sign-in such as fingerprint TouchID and face recognition integration

NOTE: Where supported by device, user settings, and company phone policy, biometric sign-in options are now supported by iOS and Android.

• Updates to our existing documentation and the training materials available to users

• Improvements to responses to user questions and feedback in the app stores On the new sign-in page and with the retirement of the mobile PIN sign-in option, users can continue to sign into the mobile app through the following methods:

• Single Sign-On (SSO)

 Mobile SSO

 SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.



For information about migrating to SAML v2, refer to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide.

The retirement of the mobile PIN sign-in option better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app, and makes the mobile sign-in experience more consistent with the web sign-in experience.

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Update #1: Thursday, June 10, 3:45 PM PT What the User Sees

Users see the new sign-in screen, including the option to go back to the old sign in experience.

New Sign-In Experience

NOTE: The options on the screen that appears after a user enters their username, email address, or SSO code, differ depending on their company’s

configuration.

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Update #1: Thursday, June 10, 3:45 PM PT Old Sign-In Experience

Forgotten Passwords

If a user installs or upgrades to version 9.86 (or later) of the mobile app and they enter their retired mobile PIN in the Password field on the redesigned sign-in page, they will receive a message that the password is invalid and will be prompted to reenter their password.

NOTE: Users can switch back to the old page design, and can use their PIN to sign in on that page.

If a user has forgotten their password, there are several ways they can reset it:

• Users can reset their password by tapping Forgot Password on the sign-in screen.

• Users can reset their password by going to Profile > Profile Settings >

Change Password within the web version of SAP Concur solutions.

NOTE: In some SAP Concur configurations, the ability for users to reset their passwords is disabled. If password reset is disabled and you need to reset your password, contact your company’s designated resource (for example, a Company Administrator) to address this issue.

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

For more information on the new mobile sign-in experience, refer to the

**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page release note.

The implementation of the new page design and implementation of future enhancements occur automatically; there are no additional configuration or activation steps.



Ongoing Android / iPhone / iPad – Direct Connect Content Access

March 26, 2020 October 1, 2020 May 2020

!

IMPORTANT: SAP is delaying the release of Mobile Parity, originally targeted for March 31^st, due to an issue discovered in later rounds of validation. This issue specifically impacts the addition of a Direct Connect Hotel to an existing Air booking, which fails processing in TMC's back office procedures. Engineering teams are currently engaged.

Overview

On March 31, 2020, SAP Concur mobile app users will have the ability to shop, book, and cancel content from Hotel Service V2.

NOTE: Airbnb content remains unsupported in the SAP Concur mobile app.

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Update #1: Thursday, June 10, 3:45 PM PT Example:

USER/CUSTOMER BENEFIT

Travelers expect to be able to book travel on any device. After March 31st, travelers will be able to search, book, and cancel Hotel Service V2-sourced hotels from within the SAP Concur mobile app.

The change is automatically enabled. There are no additional configuration or activation steps. These updates are enabled automatically for all sites with content that is available through Hotel Service V2 Direct Connect, with the exception of Airbnb.

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Planned Changes

Planned Changes Android / iPhone / iPad - e-Bunsho Timestamp Integrated with ExpenseIt

June 9, 2021 -- Q3 2021

Overview

Targeted for the July (9.92) Mobile release, mobile users will have the capability to have an e-Bunsho timestamp applied to receipt images they have captured with the ExpenseIt feature in the SAP Concur mobile app.

NOTE: With the Japan e-Bunsho Act, a transaction receipt is required to have a timestamp.

BUSINESS PURPOSE /CLIENT BENEFIT

The e-Bunsho timestamping process has previously only been available in Concur Expense and with this enhancement this functionality will be expanded to ExpenseIt within the mobile app. Users capturing receipts with the ExpenseIt feature in the mobile app will have their images automatically sent for e-Bunsho timestamping.

NOTE: To have an e-Bunsho timestamp applied to the receipts images - which users have captured through the ExpenseIt feature in the mobile app - their

company will need to have the e-Bunsho feature enabled.

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Planned Changes Android / iPhone / iPad - e-Bunsho Timestamp Supported for Multipage Receipt Images

June 9, 2021 -- Q3 2021

Overview

Targeted for the July (9.92) Mobile release, mobile users will have the capability to have an e-Bunsho timestamp applied to multipage receipt images they have

captured in the SAP Concur mobile app.

NOTE: With the Japan e-Bunsho Act, a transaction receipt is required to have a timestamp, even if the receipt consists of multiple pages, such as for a hotel folio.

BUSINESS PURPOSE /CLIENT BENEFIT

The e-Bunsho timestamping process has previously only been available in Concur Expense and with this enhancement this functionality will be expanded to the mobile app. Users capturing multipage receipts in the mobile app will have their images automatically sent for e-Bunsho timestamping.

NOTE: To have an e-Bunsho timestamp applied to the multipage receipt images- which users have captured in the mobile app - their company will need to have the e-Bunsho feature enabled.

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Client Notifications

Accessibility

Accessibility Updates

SAP implements changes to better meet current Web Content Accessibility Guidelines (WCAG). Information about accessibility-related changes made to SAP Concur

solutions is published on a quarterly basis. You can review the quarterly updates on the Accessibility Updates page.

Subprocessors

SAP Concur Non-Affiliated Subprocessors

The list of non-affiliated subprocessors is available here: SAP Concur list of Subprocessors

If you have questions or comments, please reach out to: Privacy- [email protected]

Browser Certifications

Monthly Browser Certifications and Supported Configurations

The SAP Concur Release Notes – Monthly Browser Certifications document lists current and planned browser certifications. The document is available with the other SAP Concur monthly release notes.

The Concur Travel & Expense Supported Configurations – Client Version guide is available with the setup guides, user guides, and other technical documentation.



For information about accessing all release notes, browser certifications, setup guides, user guides, other technical documentation, and supported configurations, refer to the Additional Release Notes and Other Technical Documentation section in this document.

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No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-

en/legal/copyright/index.epx for additional trademark information and notices.

Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related

presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

promise, or legal obligation to deliver any material, code, or functionality. All forward- looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

SAP Concur's mobile app

SAP Concur Release Notes

SAP Concur's mobile app

Legal Disclaimer

Bug Fixes

Version Information

Supported Phone OS

Supported Mobile Versions



Deprecating Mobile Versions

Latest Supported Mobile Versions

Release Notes

iPhone / iPad ONLY – New Recent Searches Flight Criteria Feature

Overview

iPhone / iPad / Android – Mobile Report Submission Experience Update

Overview

What the User Sees

**Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

Overview





**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page

Overview



**Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN

Overview







**Ongoing** Android / iPhone / iPad – Direct Connect Content Access

!

Overview

Planned Changes

**Planned Changes** Android / iPhone / iPad - e-Bunsho Timestamp Integrated with ExpenseIt

Overview

**Planned Changes** Android / iPhone / iPad - e-Bunsho Timestamp Supported for Multipage Receipt Images

Client Notifications

Accessibility

Accessibility Updates

Subprocessors

SAP Concur Non-Affiliated Subprocessors

Browser Certifications

Monthly Browser Certifications and Supported Configurations



© 2021 SAP SE or an SAP affiliate company. All rights reserved.

Ongoing Android / iPhone / iPad – Retirement of Auto Sign-In Setting

Ongoing Android / iPhone / iPad – Redesign of the Sign In Page

Ongoing Android / iPhone / iPad – Retirement of Mobile PIN

Ongoing Android / iPhone / iPad – Direct Connect Content Access

Planned Changes Android / iPhone / iPad - e-Bunsho Timestamp Integrated with ExpenseIt

Planned Changes Android / iPhone / iPad - e-Bunsho Timestamp Supported for Multipage Receipt Images