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JAIST Repository: 企業におけるサービス価値共創プロセスの知識体系の確立

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図 4 に お い て 、 第 1 層 の Actor,  Ba,  Community, ICT, Skill は、サービスを構成 す る 要 素 、 第 3 章 の Context,  Value,  Business model は、サービスをビジネスとし て捉えたときの要素、第2層の Architecture,  Design, Process management は、サービス価 値を創造するための方法に関する要素と位 置付けられる。これらの9つの要素を組み合 わせてサービス価値を創造する。  図

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