English at W ork
Episode 9 : The warehouse
Checking information
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N a r r a t or : Welcom e back! Thi s is w hat 's happ ening t oday: as a r esult som e of em bar r assi ng mist akes in deliver ies, Tip Top Tr ading's big boss in Am erica has or der ed a r e- ch eck of ever y or der t his m on t h. So, Paul i s t alking t o key cu st om er s t o see if t hey've got w hat t hey n eeded:
Pa u l: I j ust w an t t o check you 'r e happy w it h t he gr apes?
N a r r a t or : Tom , w hom we all know w as r espon si ble for t he disast er , is phonin g his clien t s t o m ak e su r e h e h as t he cor r ect i nfor m at ion abou t w hat t hey w ant :
T om : Ya, y ah, I j u st w ant t o m ak e absolut ely su r e w e get t h e or der r igh t for you
and have t h e cor r ect num ber of fruit .. .
N a r r a t or : Den ise is, w ell, t alkin g on th e phone t o a friend.
D e n ise : Br own shoes don't look ri ght on him ! He's not a br own shoe sor t of person...
N a r r a t o r: Anna has t o go dow n t o th e war eh ou se, w h er e t he pr oduct s ar e pr epar ed for deli ver y.
An n a : I h av e t o speak t o Mr I n gle. Appar en t ly he's not ver y f rien dly! He m igh t
not like m e aski ng lot s of qu est ions!
N a r r a t or : Well, be polit e, an d st ar t your sen t en ces w it h t hin gs like:
I j ust w an t t o m ak e su r e t h at ... Could you possibly clari fy... I j ust w an t t o check... Ju st t o be absolu t ely clear . .. On e t hing I w asn 't sur e of w as. ..
N a r r a t or : Good lu ck!
An n a : Mr I n gle, I don't t hink w e've m et yet , I ' m An na.
I n gle : Hello. Oi ! Wh at ar e you doing wi th t hose boxes? I t ol d you to put t h em in st or ag e. Anna, eh?
An n a : Yes, sor r y t o bot h er you , I j u st w ant t o check som et h ing. We've h ad a few
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I n gle : Well, th at 's n ot m y fau lt . I do exact l y w h at I 'm asked t o do. ( To wor ker s)
No, not t h er e, in st or age!
An n a : Oh , w ell, I ju st w an t t o m ak e su r e t h at ….
I n gle : Thir t y year s I ' ve been doing t hi s j ob, an d I 've never m ade a m ist ake.
An n a : Of cour se, but because w e'v e h ad pr oblem s, w e need t o m ake absolu t ely
su r e t h at all deliveries ar e cor r ect .
I n gle : Hu m ph.
An n a : Could you possibly clari fy wh at w ent out in t oday' s deliver y t o Mr Ber r y of,
er , Bluet r ee En t er pr ises?
I n gle : 5 00 r edcu r rant s.
An n a : Righ t . Th at 's fine.
N a r r a t or : Well don e Anna, t his is going ver y w ell . Rem em ber t h at ot her ph r ase – " I j ust w an t t o ch eck…"
An n a : OK. Now , I j ust w ant t o check w hat w as sen t t o Cocoline Lim it ed – it sh ould h av e been fift een m angos –
I n gle : That 's r igh t .
An n a : Gr eat , and j u st t o be absolut ely clear, you sen t t he soft m angos, not t he
plast ic ones?
I n gle : Yes, j u st like I w as t old t o.
An n a : Good. One t hing I w asn't sur e of w as w het her w e had enough yellow
banan as in st ock – I know t here ar e som e pur ple on es, but -
I n gle : We do n eed m ore y ellow ban an as.
An n a : Okay, I 'll j u st w ri t e t h at dow n . Th an k you Mr I ngle. By t he w ay, I like your over alls!
I n gle : Oh t hanks.
N a r r a t or : Well h e w as a bit u nfriendly, bu t Ann a got wh at sh e n eeded. Her e ar e t he phr ases she used:
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Well, ever yt h ing in t he w ar ehouse seem s t o be okay. Back in th e office, Tom is h aving less l uck.
T om : ( on t h e phone) Really? Her e it says 5,0 00 not five... oh. ..
N a r r a t or : I t 's going t o be a long day for him ! Until next t im e. Bye!
• List e n in g Ch a lle n ge
Wh at kin d of fruit w as sen t ou t to Mr Ber r y of Bluet r ee Ent er pr ise?
