21
Supporting the field of local consumer administration Supporting the field of local consumer administrationSupporting the field of local consumer administration
7
Supporting the field of
local consumer administration
Supporting the frontline of consumer affairs administration First step in times of trouble: Consumer Hotline
Consumer affairs Centers and other Consumer affairs consultation points of contact, which are located in respective prefectures and municipalities, stand by to be consulted by consumers. The number of consultation cases brought to contact points nationwide is approximately 950,000 per year (FY2012). They operate as the frontline of consumer affairs administration through services that include supplying information and offering advice to consulters, or performing an
agent function to work on a possible solution by buffering between the consulter and the business.
he onsumer ffairs genc pro i es nancial assistance so that respective prefectures and municipalities should be able to augment their consumer affairs administration by, for instance, establishing a new Consumer Affairs Center or expanding an existing one and developing consumer affairs consultants.
Number of Consumer Affairs Centers
Prefectures Municipalities Total
47 20 1,729 1,796
106 31 608 745
(as of April 1, 2013)
(as of April 1, 2013) 2009 2010 2011 2012 2013
501 611 684 724 745
Number of Consumer Affairs Consultant
Prefectures Municipalities Total
687 262 2,422 3,371
2009 2010 2011 2012 2013
2,800 3,146 3,321 3,391 3,371
Government-decreed cities
Government-decreed cities Number of local
governments Number of centers
Number of centers
Number of centers Number of consultant
Supporting the field of local consumer administration Supporting the field of local consumer administrationSupporting the field of local consumer administration
Supporting the field of
local consumer administration
Supporting the frontline of consumer affairs administration First step in times of trouble: Consumer Hotline
he onsumer ffairs genc pro i es nancial assistance so
Number of Consumer Affairs Centers
Prefectures Municipalities Total
(as of April 1, 2013)
(as of April 1, 2013)
Number of Consumer Affairs Consultant
Prefectures Municipalities Total
687 262 2,422 3,371
2009 2010 2011 2012 2013
2,800 3,146 3,321 3,391 3,371
Government-decreed cities
Government-decreed cities Number of local
governments Number of centers
Number of centers
Number of centers Number of consultant
Supporting the field of local consumer administration Supporting the field of local consumer administrationSupporting the field of local consumer administration
Supporting the field of
local consumer administration
Supporting the frontline of consumer affairs administration First step in times of trouble: Consumer Hotline
he onsumer ffairs genc pro i es nancial assistance so
Number of Consumer Affairs Centers
Prefectures Municipalities Total
(as of April 1, 2013)
(as of April 1, 2013)
Number of Consumer Affairs Consultant
Prefectures Municipalities Total
687 262 2,422 3,371
2009 2010 2011 2012 2013
2,800 3,146 3,321 3,391 3,371
Government-decreed cities
Government-decreed cities Number of local
governments Number of centers
Number of centers
Number of centers Number of consultant
22
Supporting the field of local consumer administration Supporting the field of local consumer administrationSupporting the field of local consumer administration
7
Supporting the field of
local consumer administration
Supporting the frontline of consumer affairs administration First step in times of trouble: Consumer Hotline
he onsumer ffairs genc pro i es nancial assistance so
The Consumer Affairs Agency has created the "Consumer Hotline," which, by carrying a nationally common phone number, facilitates access to a nearby consumer consultation
contact point to help consumers who doesn't know where to call for help.
When you call to this number, we will give you a contact to a Consumer Affairs Center or other consumer consultation contact point nearby. We encourage to use the Consumer
Hotline for those who do not know where to turn to for consultation on their consumption life issue.
Number of Consumer Affairs Centers
Prefectures Municipalities Total
(as of April 1, 2013)
(as of April 1, 2013)
The phone number is
0570-064-370
Number of Consumer Affairs Consultant
Prefectures Municipalities Total
687 262 2,422 3,371
2009 2010 2011 2012 2013
2,800 3,146 3,321 3,391 3,371
Government-decreed cities
Government-decreed cities Number of local
governments Number of centers
Number of centers
Number of centers Number of consultant
