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English at W ork

Introduction

English at W ork © British Broadcasting Corporation 2012

Page 1 of 3

bbclearningenglish.com

Hi I 'm Neil. Thanks for j oining m e on English at Work - a new series of program m es set in an office, full of t op t ips t o help you learn som e useful business language which you could use in t he workplace.

I n t he next few m inut es you can j oin m e on an int roduct ory t our around one of London's biggest im it at ion plast ic fruit m anufact urers, called Tip Top Trading. We're going t o hear from som e of t he em ployees t hat work so hard t o keep t he business running sm oot hly. So com e on t hen! Let 's st ep int o t he office and eavesdrop on Tip Top Trading's possible newest recruit . I say 'possible' because she is st ill being int erviewed for t he j ob of Sales Execut ive…

I n se rt

Anna: First ly, t his j ob is an ideal m at ch for m y skills and experience: I 've spent several years working in sales and I get on wit h people easily. Well, I m ean, apart from t he ones I don't lik e of course! Secondly, I know Tip Top Trading is one of t he fast est - growing com panies in London, and I want t o be part of t hat .

Paul: That 's absolut ely right . Tip Top Trading is t he fast est - growing com pany in t he plast ic fruit s sect or.

Well said, Anna! I f she get s t hat j ob I 'm sure she'll be an asset t o t he com pany. The decision is in t he hands of Manager, Paul, who we heard t here. He's a nice guy really, a lit t le disorganised, but when t hings go wrong he's got t o t ake charge…a bit like t his…

I n se rt

Paul: Yest erday was not a great day. Two client s cam e in wit h serious com plaint s. Mrs Kum quat received a delivery of im it at ion bananas t hat were purple – not very convincing, and Mr Lim e ordered grapefruit s, but got pineapples. Tom !

Tom : Yeah, list en...

Paul: Were you responsible for t hese errors?

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English at W ork © British Broadcasting Corporation 2012 Page 2 of 3

bbclearningenglish.com

Tom : Well... yes, but -

Paul: Look, m ist akes happen. But it seem s t hat Mrs Kum quat left our offices even angrier t han when she cam e in and she says she will never use Tip Top Trading again!

Tom : I t ried m y best . Paul: Hm m m .

Ah yes, Tom ! I hadn't warned you about Tom , one of t he com pany's t op Sales Execut ives – he's good….

I n se rt

Tom : ( on phone) Tom speaking. Yah! Frankie! So what 's t he lat est , are we on?

…. but his int erpersonal skills need working on. List en t o t his!

I n se rt

Tom : My com put er has crashed. I 've lost m y phone. And t here's a big, BI G problem wit h m y t im et able. I have t wo m eet ings scheduled at t he sam e t im e wit h t wo ext rem ely im port ant client s. I can't do t hem bot h at once!

See what I m ean! Now, every office needs a good office assist ant – and Tip Top Trading is no except ion. I t 's got Denise, who's t here t o assist , organise and som et im es m ake t he t ea…..

I n se rt

Denise: Oh sorry excuse m e, here's your t ea Paul. Paul: Thank s Denise.

But goodness! She likes t o t alk…

I n se rt

Denise: Really! 'Denise do t his! Denise do t hat ! ' I 'm t elling you Sharon, I 've alm ost had enough! I get t reat ed like I 'm som e kind of servant !

That 's Denise! I t hink we'll j ust leave t he office now and let t hem get on wit h t heir work ( DOOR CLOSES)

(3)

English at W ork © British Broadcasting Corporation 2012 Page 3 of 3

bbclearningenglish.com

So t hat 's Tip Top Trading. There are plent y of ot her people we'll m eet along t he way – so go on – why don't you j oin m e for English at Work from bbclearningenglish.com . See ya!

List e n in g Ch a lle n ge - An sw e r

What kind of com pany is Tip Top Trading? Tip Top Trading is a plast ic fruit m anufact urer.

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